Created attachment 155376 [details] This document does not display correctly in LibOffice Writer. Selecting OpenGL and retrying crashed LibOffice. This bug was filed from the crash reporting server and is br-1ba178fc-43ce-44a5-9c3c-dbb3c918bb0b. =========================================
Could you apply what this page indicates? https://wiki.documentfoundation.org/QA/FirstSteps (above all OpenGL part)
Created attachment 155387 [details] comparison MSO 2010 and LibreOffice 6.4 Master
Comment on attachment 155387 [details] comparison MSO 2010 and LibreOffice 6.4 Master Yes, exactly what I'm seeing! I have reverted to my original settings by disabling OpenGL, and LibreOffice doesn't crash now. I'm back to seeing the images as in your attachment. If I want to see the correctly rendered image I have to view it in MSO (on my wife's computer) and save it as a PDF to use on my computer.
(In reply to Julien Nabet from comment #1) > Could you apply what this page indicates? > https://wiki.documentfoundation.org/QA/FirstSteps > (above all OpenGL part) I have disabled OpenGL which stops LibreOffice from crashing, and I'm back to seeing the incorrectly rendered image.
Should the status now be 'confirmed'?
John: no you can't confirm yourself a bug. What about graphic driver version? Did you check graphic driver was up-to-date? If it's the case, provide <user profile>/cache/opengl_device.log since you don't reproduce this when you disable OpenGL. If it's not the case, update, rename your LO directory profile and give a new try.
Created attachment 155395 [details] device log as requested
The graphics drivers are up to date. It worries me more that LibreOffice doesn't display MSO drawings correctly - xisco fali's attachment shows what I'm seeing. If I can add anything to help you more, please let me know
There are 2 bugs here: 1) Opengl part which crashes with LO Xisco: Should we blacklist nvidia with device 0x2182 + Win10 ? (with always the same question, perhaps a next driver version will fix it or Opengl part will be fixed in LO, how to know we may remove this blacklist issue then?) 2) the wrong rendering when OpenGl is disabled I think a new bugtracker should be opened about this.
(In reply to Julien Nabet from comment #9) > There are 2 bugs here: > 1) Opengl part which crashes with LO > Xisco: Should we blacklist nvidia with device 0x2182 + Win10 ? > (with always the same question, perhaps a next driver version will fix it or > Opengl part will be fixed in LO, how to know we may remove this blacklist > issue then?) Sure, good idea!
(In reply to Xisco Faulí from comment #10) > ... > Sure, good idea! Thank you for your feedback. Here's the patch: https://gerrit.libreoffice.org/#/c/81943/ John: could you create a new bugtracker about wrong rendering with OpenGL disabled?
Julien I will try and do that (bug reporting is quite new to me) - my original bug report was about incorrect rendering but didn't mention OpenCL specifically. Do you need me to re-submit the MSO file too?
(In reply to John Seager from comment #12) > Julien I will try and do that (bug reporting is quite new to me) - my > original bug report was about incorrect rendering but didn't mention OpenCL > specifically. Do you need me to re-submit the MSO file too? The title of the bugtracker is "Crash in: mergedlo.dll" so for me the original or at least the main pb is the crash. Now we have a workaround about the crash, you can submit a new bugtracker. To do this, use this link: https://bugs.documentfoundation.org/enter_bug.cgi Yes, you should attach the same file. BTW, "OpenGL" and "OpenCL" are different elements. - https://en.wikipedia.org/wiki/OpenGL - https://en.wikipedia.org/wiki/OpenCL
Julien Nabet committed a patch related to this issue. It has been pushed to "master": https://git.libreoffice.org/core/commit/ed94101d8c399f6de2e2b9b7cd31dd6b68d269a8 tdf#128441: blacklist nvidia on Win10 deviceid 0x2182 It will be available in 6.4.0. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
For 6.3, patch is waiting for review here: https://gerrit.libreoffice.org/#/c/81948/
(In reply to Julien Nabet from comment #13) > (In reply to John Seager from comment #12) > > Julien I will try and do that (bug reporting is quite new to me) - my > > original bug report was about incorrect rendering but didn't mention OpenCL > > specifically. Do you need me to re-submit the MSO file too? > > The title of the bugtracker is "Crash in: mergedlo.dll" so for me the > original or at least the main pb is the crash. > Now we have a workaround about the crash, you can submit a new bugtracker. > > To do this, use this link: > https://bugs.documentfoundation.org/enter_bug.cgi > > Yes, you should attach the same file. > > BTW, "OpenGL" and "OpenCL" are different elements. > - https://en.wikipedia.org/wiki/OpenGL > - https://en.wikipedia.org/wiki/OpenCL Thanks Julien, I will follow the bugtracker link. I know OpenGL and OpenCL are different, I had looked on Wikipedia earlier today ;-) What I hadn't tried was opening the MSO document with both OpenCl and OpenGL disabled. Now I have, and it makes no difference to rendering and doesn't crash LO. Should I try LO 6.4 alpha - does it have your patch?
> ... > Thanks Julien, I will follow the bugtracker link. I know OpenGL and OpenCL > are different, I had looked on Wikipedia earlier today ;-) What I hadn't > tried was opening the MSO document with both OpenCl and OpenGL disabled. > Now I have, and it makes no difference to rendering and doesn't crash LO. > Should I try LO 6.4 alpha - does it have your patch? The patch I submitted will be available in 24/48 hours max in master daily builds (see https://dev-builds.libreoffice.org/daily/master/) However, it just disables OpenGL by default for those who have same specs as you about graphic card driver/env. So if you already disabled OpenGL yourself, it won't do more, eg it doesn't fix any rendering issue.
Julien Nabet committed a patch related to this issue. It has been pushed to "libreoffice-6-3": https://git.libreoffice.org/core/commit/e5898401ef25edc33f4ee6555229d307fa2e3c95 tdf#128441: blacklist nvidia on Win10 deviceid 0x2182 It will be available in 6.3.4. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.