Description: Since the latest Windows update (11-13-2019) Libre Office fails installation. Warning 1909: Could not create shortcut Libre Office 6.6.lnk Internal error 2902: ixoShortcutPropertyCreate Installation fails and Libre "rolls back" installation. But the rollback fails and Libre Office is totally disabled on the system. This problem can be bypassed if one chooses to NOT create a shortcut on the desktop. Actual Results: Installation failed and Libre failed to rollback. Expected Results: Full installation without problems Reproducible: Always User Profile Reset: No Additional Info: Can be bypassed if one opts out of desktop shortcut.
*** Bug 128807 has been marked as a duplicate of this bug. ***
See the Warning 1909 Could not create shortcut (Internal error 2902 ixoShortcutPropertyCreate) discussion, and "Disable antivirus" section, in FAQ [1]. [1] https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)
By the way, see the "however, in Windows Defender case, it might be necessary to add LibreOffice's soffice.bin to the Defender's Controlled Folder Access exceptions list" remark there, which is related to tdf#128807 marked as duplicate of this.
Thank you Mike. Will do that right away.
[Automated Action] NeedInfo-To-Unconfirmed
Dear wayfinder7@gmail.com, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
I am unaware of any stated "needinfo" post in this bug report. I am a user, not IT. The bug was confirmed on my system. Beyond that I have no control. What information has been requested?
(In reply to wayfinder7@gmail.com from comment #7) > I am unaware of any stated "needinfo" post in this bug report. I am a user, > not IT. The bug was confirmed on my system. Beyond that I have no control. > What information has been requested? There is certainly a need for info. In your earlier comment you said: (In reply to wayfinder7@gmail.com from comment #4) > Thank you Mike. Will do that right away. ...but you never followed up! Did the problem go away? Putting back to needinfo while we wait.
Apparently this self-fixed. Apologies... I had forgotten about this bug until I got the recent email notice. Libre has properly updated several times over the past few months. Apparently I did as Mike suggested and it took care of the problem. I'd call this one "fixed".