Bug 132255 - crash converting Cal sheet into Excel
Summary: crash converting Cal sheet into Excel
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.4.2.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-04-19 13:44 UTC by cyril.langlois
Modified: 2020-11-30 03:48 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:
Regression By:


Attachments
LibreOffice calcsheet file (15.57 KB, application/vnd.oasis.opendocument.spreadsheet)
2020-04-19 17:01 UTC, cyril.langlois
Details
file in xlsx (7.29 KB, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet)
2020-04-19 17:08 UTC, Julien Nabet
Details

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Description cyril.langlois 2020-04-19 13:44:41 UTC
Description:
When trying to save a LibreOffice Calc sheet as a Excel file, LibreOffice 6.4.2.2 crashes ! Every times.

Steps to Reproduce:
1. Open a Libre Office Calc file
2. Save as > Excel (.xlsx) or save a copy as > Excel sheet
3. Crash ! Excel file is not created.

Actual Results:
 When re-opening LibreOffice, a dialog box to restore previous file opens. Try to use LibreOffice in safe mode : the "save as" option doesn't works ! A waiting wheel appear, but no saving, nothing more.

Expected Results:
Creating à Excel spreadsheet with the same content as the OpenOffice Calc file.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Version : 6.4.2.2
Build ID : 4e471d8c02c9c90f512f7f9ead8875b57fcb1ec3
Threads CPU : 4; OS : Mac OS X 10.15.4; UI Render : par défaut; VCL: osx; 
Locale : fr-FR (fr_FR.UTF-8); Langue IHM : fr-FR
Calc: threaded
Comment 1 Julien Nabet 2020-04-19 16:33:08 UTC
You can give a try at 6.4.3 even if there's slight chance it works.

Would it be possible you attach the file? (of course, if needed, you must sanitize it before, see https://wiki.documentfoundation.org/QA/Bugzilla/Sanitizing_Files_Before_Submission)
Comment 2 cyril.langlois 2020-04-19 17:01:00 UTC
Created attachment 159720 [details]
LibreOffice calcsheet file

Install LibreOffice 6.4.3 version with the same result : crash when trying to save the file as Excel .xlsx file. No problem with conversion to Excel 97-2003 (.xls).
Comment 3 Julien Nabet 2020-04-19 17:08:21 UTC
Created attachment 159721 [details]
file in xlsx

No pb to convert it in xlsx with LO 6.4.2

Could you try this:
https://wiki.documentfoundation.org/QA/FirstSteps
?
Did you install any specific font? If yes, could you disable them and give it a new try?

Finally, if you still reproduce this, could you retrieve extra information? (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#macOS:_How_to_get_debug_information)
Comment 4 cyril.langlois 2020-04-19 17:34:14 UTC
I use EB Garamond or Garamond font. Even so, coming back to other fonts (Arial or Liberation Serif) doesn't change anything. More, restarting LibreOffice with the Safe mode is even worst : the file cannot be saved at all (spinning wheel... then nothing).
Comment 5 Julien Nabet 2020-04-19 21:01:23 UTC
Argh, I've just noticed now you used Catalina version of MacOs and I know there are some pbs with it.

I think you should read comments from tdf#128233 and tdf#132025 (put in See also). Indeed, they provide some workarounds and this bug seems a duplicate of tdf#128233
Comment 6 Marctoo 2020-04-20 07:53:32 UTC
Not reproducible on

Version: 6.4.2.2 (x64)
Build ID: 4e471d8c02c9c90f512f7f9ead8875b57fcb1ec3
CPU threads: 4; OS: Windows 10.0 Build 18363; UI render: GL; VCL: win; 
Locale: en-GB (en_GB); UI-Language: en-US
Calc: CL

Version: 7.0.0.0.alpha0+ (x86)
Build ID: 7c5d207c6adaafa8c4f6fe90e3389c7fdaadc800
CPU threads: 4; OS: Windows 10.0 Build 18363; UI render: Skia/Raster; VCL: win; 
Locale: en-GB (en_GB); UI-Language: en-US
Calc: CL
Comment 7 Marctoo 2020-04-20 07:54:02 UTC Comment hidden (obsolete)
Comment 8 eisa01 2020-05-02 17:56:05 UTC
Yes, this seems to be a manifestation of bug 132025

As you have installed the French language pack, you need to grant LibreOffice full disk access in System Settings -> Security and Privacy -> Privacy (or similar)

Does that fix it?
Comment 9 QA Administrators 2020-10-30 04:14:22 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2020-11-30 03:48:49 UTC
Dear cyril.langlois,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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