This bug was filed from the crash reporting server and is br-47b75db8-60fe-4776-ba04-a1fe9833d6f2. ========================================= If I try to use the Epson SX 230 management tool to change a printer cartridge from the print command in LibreOffice Writer (I haven't treid from Calc etc but probably the same) Libre Office crashes.
Could you upgrade to 6.4.5 + try this: https://wiki.documentfoundation.org/QA/FirstSteps ?
Thanks I was busy with an urgent tax question earlier but will update now. Interestingly when I checked for updates I got the message that "LibreOffice 6.3 is up to date'. Will also check the profile. Sorry that I forgot to do that - when one is just an unskilled user the presentation that greets one on starting to file a bug is so big and complicated the response is either to abandon (which I usually do) or to file there and then. This sort of crash having happened in the past I decided to fiie - which I should have waited before doing I can see.
(In reply to David Edwards from comment #2) > ... > Interestingly when I checked for updates I got the message that "LibreOffice > 6.3 is up to date'. > ... It's because you got the last version of 6.3 branch and update is only proposed for the branch you use so it won't tell about 6.4. For the rest, waiting for your feedback.
Interesting - I didn't realise there were now 3 streams. So, I updated to 6.4.5 and tried to use the change printer cartridge application and Libre Office crashed. I backed up my user profile and entered safe mode and tried again and it crashed again. (By the way, if I access the change printer cartridge application from 'Deviced and Printers' > Properties this doesn't crash Libre Office or the printer application and everything works fine.)
[Automated Action] NeedInfo-To-Unconfirmed
Hello David, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear David Edwards, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear David Edwards, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp