Bug 138133 - Insert media from scanner froze LO
Summary: Insert media from scanner froze LO
Status: RESOLVED DUPLICATE of bug 140435
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.0.3.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Scanning
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Reported: 2020-11-11 11:24 UTC by geres
Modified: 2024-11-10 17:27 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description geres 2020-11-11 11:24:24 UTC
Description:
1. Bild oder Grafik über Einfügen, Medium Scanner, Scannermodell in meinem Falle MX870
2. das gescannte Bild wird in Auswahl Vorschau exakt angezeigt.
3. Jetzt Scannen auswählen ist jetzt nicht mehr möglich. Auch das verlassen des Windows über Schließen bzw X ist nicht mehr möglich.

Steps to Reproduce:
1.Medien
2.Scanner auswählen
3.Vorschau
nichts geht mehr

Actual Results:
Libre Office ist eingeforen

Expected Results:
Libre Office ist eingeforen


Reproducible: Always


User Profile Reset: No



Additional Info:
[Information automatically included from LibreOffice]
Locale: de
Module: StartModule
[Information guessed from browser]
OS: Windows 10
OS is 64bit: yes
Version: 7.0.3.1 (x64)
Build ID: d7547858d014d4cf69878db179d326fc3483e082
CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win
Locale: de-DE (de_DE); UI: de-DE
Calc: threaded
Comment 1 geres 2020-11-13 12:08:14 UTC
Beschreibung:
1. Bild oder Grafik über Einfügen, Scanner auswählen, Scannermodell in meinem Falle MX870
2. das gescannte Bild wird in Auswahl Vorschau exakt aufgeführt.
3. Jetzt Scannen auswählen. Das Window ist eingefrohren. Nichts geht mehr. Nur noch Abbruch via TaskManager.

Schritte zum Reproduzieren:
1.Medien
2.Scanner auswählen
3.Vorschau auswählen
4. nichts geht mehr !!
5. Abbruch LibreOffice via TaskManger

Tatsächliche Ergebnisse:
Libre Office ist eingeforen

Erwartete Ergebnisse:
Libre Office ist eingeforen


Reproduzierbar: Immer
Comment 2 geres 2020-11-17 11:43:24 UTC
Der Fehler tritt auch in 7.1 Alpha auf!
Comment 3 Xisco Faulí 2020-12-07 16:55:11 UTC
Description:
1. Image or graphic via insert, medium scanner, scanner model in my case MX870
2. The scanned image is displayed exactly in the Preview selection.
3. Select scanning now is no longer possible. Exiting Windows via Close or X is no longer possible either.

Steps to Reproduce:
1. Media
2. Select scanner
3. Preview
nothing works anymore

Actual Results:
Libre Office is frozen

Expected Results:
Libre Office is frozen


Reproducible: Always


User Profile Reset: No



Additional info:
[Information automatically included from LibreOffice]
Locale: de
Module: StartModule
[Information guessed from browser]
OS: Windows 10
OS is 64bit: yes
Version: 7.0.3.1 (x64)
Build ID: d7547858d014d4cf69878db179d326fc3483e082
CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia / Raster; VCL: win
Locale: de-DE (de_DE); UI: de-DE
Calc: threaded
Comment 4 Xisco Faulí 2020-12-07 16:55:37 UTC
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 5 geres 2020-12-08 09:53:58 UTC
Der Fehler besteht weiterhin. 
1. LibreOffice  "im abgesicherten Modus gestartet"
2. Profile Neu
3. Fehler ist wie beschrieben.
Comment 6 QA Administrators 2020-12-09 03:41:07 UTC Comment hidden (obsolete)
Comment 7 mooregraeme 2023-02-11 22:04:08 UTC
If inserting media from a scanner froze LibreOffice, try force quitting the application and restarting it. If the issue persists, try disconnecting and reconnecting the scanner, and check if there are any updates available for the scanner driver. You can also try using a different application to scan and save the media, and then import the saved file into LibreOffice. If none of these solutions work, you may need to seek further technical assistance.
Comment 8 Timur 2024-11-10 17:27:20 UTC
This is English only forum so let us mark duplicate of similar report.

*** This bug has been marked as a duplicate of bug 140435 ***