Created attachment 168541 [details]
Unintuitive how to add a shortcut
Tried to add keyboard shortcuts today after not doing that for several months, so I approached the task with a beginner's mind (vs. https://en.wikipedia.org/wiki/Curse_of_knowledge). The task was surprisingly cumbersome.
What I wanted to do was to assign a keyboard shortcut to formatting text as Strikethrough. Here are the steps I performed, logical in my mind:
1. Tools -> Customize -> Keyboard
2. There, I saw "Functions", which showed a helpful placeholder, "Type to search"
3. I typed "strike" and found the Strikethrough function. Great so far.
Now, how do I add a keyboard shortcut to it? The Keys pane was empty. There was no visible UI afordance to let me add a shortcut. Right clicking didn't reveal one wither. The "Modify" button was greyed out.
At that point I was stumped in frustration for a good minute.
Later I tried the task again, and looked at the Shortcut Keys list, then scrolled down for the desired shortcut, typed "strike" again, and the Modify button was enabled this time.
I think this flow is a little counter-intuitive for users who think of the function they want to assign a shortcut to first. Even if you think of the key combo first, scrolling down to it can be a lengthy process, and you don't necessarily know the order - is it Alt+Shift+X, or Shift+Alt+X?
My suggestion would be to keep the current flow for compatibility, but enable the user at Step 3 above to add a shortcut by pressing it directly, for example via an "Assign shortcut" button associated with the Keys panel. The GNOME interface offers a good example of how to do this in System Settings -> Keyboard Shortcuts. The user picks the function first, then they can simply press the desired keyboard combination.
Created attachment 168542 [details]
GNOME's way of adding shortcuts
I think it's a duplicate of bug 115527
You can write your suggestion there also
*** This bug has been marked as a duplicate of bug 115527 ***