Bug 145950 - Crashes on Save or Export in all components when using macOS Extended Journaled file system
Summary: Crashes on Save or Export in all components when using macOS Extended Journal...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.2.2.2 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 145168 145189 145285 (view as bug list)
Depends on:
Blocks:
 
Reported: 2021-11-29 15:31 UTC by Jon R Kibler
Modified: 2023-10-22 03:18 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Jon R Kibler 2021-11-29 15:31:12 UTC
This bug report explains the common factor causing the crashes reported in the following bugs:
145167
145168
145189
145285

In addition to those bugs, I have nearly a dozen additional and similar crashes. All can be demonstrated as being caused by the underlying FS used to store the files.

I have been using VeraCrypt containers for file storage. They predate APFS. When I tried copying a few "consistent crash" files to a different computer, (Mojave using APFS), the files would not cause a crash. I then tried moving those files to the native APFS drive on my computer, and they also worked every time. To rule out VeraCrypt as the cause, I created a test VeraCrypt container I formatted with APFS and everything continued to work correctly.

To verify that the Mac OS Extended Journaled Filesystem was the cause, I moved the files to a Thunderbolt-connected drive which was Mac OS Extended Journaled. The files caused crashes EVERY time.

Thus, this is CLEARLY a bug where LibreOffice is no longer properly handling the Mac OS Extended Journaled Filesystem.

Since this is a FS still in widespread use, I consider this to be a MAJOR bug.

Note that not all LO files cause crashes, but about 10% to 15% of my files are causing consistent crashes.

Please see the above bug reports for additional details, and I can provide additional crash dumps if required.
Comment 1 Michael Warner 2021-11-30 13:59:46 UTC
(In reply to Jon R Kibler from comment #0)
> Note that not all LO files cause crashes, but about 10% to 15% of my files
> are causing consistent crashes.

Thanks for all the work you have done investigating this issue. Would you please sanitize one or two of these files of any personal or private information, and attach them to this bug report? Then we can use them for additional testing and debugging.
Comment 2 Michael Warner 2021-11-30 14:07:04 UTC
Note for others investigating this issue, there are some code pointers in https://bugs.documentfoundation.org/show_bug.cgi?id=145285#c8
Comment 3 eisa01 2022-02-05 16:19:12 UTC
*** Bug 145285 has been marked as a duplicate of this bug. ***
Comment 4 eisa01 2022-02-05 16:20:11 UTC
*** Bug 145168 has been marked as a duplicate of this bug. ***
Comment 5 eisa01 2022-02-05 16:20:44 UTC
*** Bug 145189 has been marked as a duplicate of this bug. ***
Comment 6 eisa01 2023-03-24 19:50:47 UTC
Looks like no-one has confirmed this

Do you still have such issues on 7.5?

Interestingly the See also bug that has been confirmed by another use was with APFS: https://bugs.documentfoundation.org/show_bug.cgi?id=145167#c9
Comment 7 QA Administrators 2023-09-21 03:16:01 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2023-10-22 03:17:59 UTC
Dear Jon R Kibler,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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