Created attachment 177786 [details] printer settings dialog This bug was filed from the crash reporting server and is br-f4f89c82-51ca-42d7-99bf-fc526d956cd9. ========================================= My Windows default printer is a network printer connected to a Raspberry Pi (with CUPS 1.7.5 as a raw printer device): \\http://raspberrypi:631\Canon_MP550_raw Another printer with same problem: \\raspberrypi\SKG-Laser-2 (Samsung ML-1640) Steps to reproduce: Open empty.ods (an empty LO spreadsheet) File -> printer settings Push printer settings button in the printer settings dialog to the right of the printer name. LO crashes A second execution of the above procedure produces this crash report: https://crashreport.libreoffice.org/stats/crash_details/0b11307d-407b-4b8d-9b20-2415a6436cd5
Thank you for the report. Could you please test again with a currently-supported version of LibreOffice, 7.4 or 7.5, to see if the issue persists?
Dear muesliflyer, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
I reproduced the bug with LibreOffice 7.5.7.1 https://crashreport.libreoffice.org/stats/crash_details/1a8e1292-1a03-4458-94e4-35ca1d5fb4e8
[Automated Action] NeedInfo-To-Unconfirmed
Cloph on IRC chased down this Firefox report, crashing when opening printer settings: https://bugzilla.mozilla.org/show_bug.cgi?id=1547379 See in particular this comment with the same DLL in the crash signature: https://bugzilla.mozilla.org/show_bug.cgi?id=1547379#c5 and this comment about updating drivers: https://bugzilla.mozilla.org/show_bug.cgi?id=1547379#c8 Please try updating your printer drivers and report back if you still experience the issue. Ultimately, it doesn't look like something we'd have to fix on our end, but more of a driver or Windows issue.
Dear muesliflyer, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp