Description: While scrolling an Excel worksheet (.xls) of <2000 rows and <10 colums, Calc suddenly stops scrolling and seems to be completely blocked. After 20-30 sec Calc is terminated. This does not happen in versions up to 7.2.7.2, but occurs in all versions from 7.3.0.3 up to 7.3.5 that I have tested. The way of scrolling makes no difference: with side bar, mouse wheel, keyboard, after a number of up-down movements the phenomenon occurs. Steps to Reproduce: 1.Open worksheet (.xls) in Calc 2.Scroll up/down some time with mouse wheel or side bar 3.Scrolling blocks and after some time Calc terminates Actual Results: Scrolling suddenly stops. Calc does not respond on mouse or keyboard commands. Calc terminates and does not restart automatically. After manual restart recovery of the worksheet is suggested. Expected Results: Scrolling should not affect the normal operation of Calc. Crashing is unacceptable. Reproducible: Always User Profile Reset: No Additional Info: The described phenomenon occurs on multiple machines. Even on a new laptop with only Windows 11 installed and then only LibreOffice 7.3.5 installed. It also happens with different Excel-files with 'data base like' content, without complicated calculations.
Please test with a clean profile, Menu/Help/Restart in Safe Mode
Hello, I have tested the scroll behavior again in version 7.3.5.2. In Safe Mode scrolling is as it should be. I have not seen blocking or terminating of Calc. In Normal mode scrolling blocks and Calc terminates after a short while as described earlier in 150157. Regards, Bert
Could you try to disable Skia? https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28_Skia_.29
Hello, It's not possible for me to disable Skia. I've no idea what it is. Besides that I have re-installed version 7.2.7.2 on my PC to be able to use Calc without crashes. I'm not in a position to continuously switch forward and backward between versions. I hope you can solve the issue without further interaction from myself. Regards, Bert
Bug 150190 may be a duplicate of this.
(In reply to bert.vanderveen from comment #4) > Hello, > It's not possible for me to disable Skia. I've no idea what it is. Besides > that I have re-installed version 7.2.7.2 on my PC to be able to use Calc > without crashes. > I'm not in a position to continuously switch forward and backward between > versions. I hope you can solve the issue without further interaction from > myself. > Regards, Bert we can't solve the problem if you will not give us the information Please try raal's recommendation from Comment 3 and attach here your file if it's possibly. Thank you
Created attachment 181570 [details] Testfile for demonstrating reported scrolling/crash problem Hello, Herewith I send a testfile for demonstrating the reported problem with scrolling, that blocks Calc and then crashes after some time. I have no possibility to disable Skia as proposed in Comment #3, because I'm not running versio 7.3.5 on my PC currently. Regards, Bert
No repro with or without Skia using the following: Version: 7.5.0.0.alpha0+ (x64) / LibreOffice Community Build ID: d75c5c1f61a174b3b333e9db6536ab15cc37d00b CPU threads: 12; OS: Windows 10.0 Build 22000; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_US); UI: en-US Calc: CL
I can confirm, that this is due to Skia. Also I had 7.3.x and Now have 7.4.0.3 and the behavior is the same. During the fast scroll it first feezes for a few seconds and then it just crashes. As for the drivers. I had 512.60.0 an now have the 516.376.0 see skia.log at the end of message. Updating driver didn't help. I can also provide an xlsx file if you think it's going to help. Also I have Windows 10 on 4k screen with Scale and layout set to 150% skia.log RenderMethod: vulkan Vendor: 0x10de Device: 0x1c03 API: 1.3.205 Driver: 516.376.0 DeviceType: discrete DeviceName: NVIDIA GeForce GTX 1060 6GB Denylisted: no
Let's assume duplicate, unless found out differently. This depends on computer/video and not on test file. Way to go is: User older LO that works or better use current LO without Skia, as explained in https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28_Skia_.29 Also install daily master from https://dev-builds.libreoffice.org/daily/master/current.html to see if fixed or not (as others cannot test for you). That master can be installed in addition to working LO and will not take extensions. *** This bug has been marked as a duplicate of bug 149527 ***