Description: windows 11/ Dual monitors/ wacom tablet Writter crash when I put the pen on tablet or insert a usb drive. I BELEVE I have save the file every 5 minutes, but the recovery recover it to 2 hours ago and covered my save file. Steps to Reproduce: 1.open writter / calc 2.put the pen on tablet / insert a usb drive. Actual Results: it CRASH! Expected Results: it don't CRASH! Reproducible: Always User Profile Reset: No Additional Info: [Information automatically included from LibreOffice] Locale: zh-CN Module: TextDocument [Information guessed from browser] OS: Windows 11 OS is 64bit: yes
Please test with a clean profile, Menu/Help/Restart in Safe Mode
It don't crash in safe mode. I remember I used default setting when I install libreOffice.
[Automated Action] NeedInfo-To-Unconfirmed
Please test if the issue is with Menu/Tools/Options/View/Graphics output - Skia, enable.
It don't crash when I turn off the [use skia] check box. Crash after I turn on the [use skia] again.
So there is an incompatibility with the skia graphics card. Please try updating the graphics card driver from the graphics card manufacturer. And also attach the info in Menu/Help/About LibreOffice (there is an icon to copy).
(In reply to meltymap from comment #5) > It don't crash when I turn off the [use skia] check box. > Crash after I turn on the [use skia] again. Is Force Software Rendering Checked when turning with Skia on?
Is Force Software Rendering Checked when turning with Skia on? (In reply to Telesto from comment #7) > (In reply to meltymap from comment #5) > > It don't crash when I turn off the [use skia] check box. > > Crash after I turn on the [use skia] again. > > Is Force Software Rendering Checked when turning with Skia on? Force Skia Softwear Rendering Checked -> Not crash. Force Skia Softwear Rendering Unchecked -> crash.
As Mario indicated + following https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_), please check you got last graphic driver. If you still reproduce this, we need skia.log to have info to blacklist the card for hardware rendering as a workaround.
The information contained within the skia.log is likely helpful 1. Open skia.log located in C:\Users\<yourUserName>\AppData\Roaming\LibreOffice\4\cache 2. Post the content of skia.log here in the bug
update grapic driver, uncheck force skia render-> It shows a "reshade" banner ui on top.(?) and feel lags. don't crash (immediately) when use tablet. random crash after few minutes. when it restart it auto checked "force skia render". now the version is 7.5.1.2, but i tested some other versions always has this crash. Version: 7.5.1.2 (X86_64) / LibreOffice Community Build ID: fcbaee479e84c6cd81291587d2ee68cba099e129 CPU threads: 20; OS: Windows 10.0 Build 22621; UI render: Skia/Raster; VCL: win Locale: zh-CN (zh_CN); UI: zh-CN Calc: CL threaded
(In reply to Telesto from comment #10) > The information contained within the skia.log is likely helpful > > 1. Open skia.log located in > C:\Users\<yourUserName>\AppData\Roaming\LibreOffice\4\cache > 2. Post the content of skia.log here in the bug Sry I update the grapic driver and donot know what the last version is and cannot reproduce the crash exactly. (The last version was installed by windows.) In new crash the log is: RenderMethod: vulkan Vendor: 0x10de Device: 0x2206 API: 1.3.236 Driver: 531.164.0 DeviceType: discrete DeviceName: NVIDIA GeForce RTX 3080 Denylisted: no and If it Not crash the log is: RenderMethod: raster Compiler: Clang
Patch on gerrit for master branch: https://gerrit.libreoffice.org/c/core/+/149617
Julien Nabet committed a patch related to this issue. It has been pushed to "master": https://git.libreoffice.org/core/commit/4938bbcd64e95c9b494bcc32e8a5be3706f00cfa tdf#154378: blacklist GeForce RTX 3080 for Skia hardware rendering It will be available in 7.6.0. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
Let's put this one to FIXED even if it's just a workaround.