Bug 157369 - Crash file creation when closing LO 7.6.1.2 writer, calc or draw
Summary: Crash file creation when closing LO 7.6.1.2 writer, calc or draw
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.6.1.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-09-21 18:59 UTC by Tom
Modified: 2023-09-26 21:02 UTC (History)
1 user (show)

See Also:
Crash report or crash signature: https://crashreport.libreoffice.org/stats/crash_details/da29cbb8-0df4-4e35-96b8-40c130780548

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Description Tom 2023-09-21 18:59:47 UTC 
Description:
When closing either writer, calc or draw a crash file is created

Steps to Reproduce:
1. Start LO in safe mode "libreoffice7.6 --safe-mode"
2. Open a new writer, calc or draw document
3. Close either the new document or exit LO at all

Actual Results:
4. No error message is written to the console
5. A new *.dmp file is created under ~/.config/libreoffice/4/crash
6. When LO is re-started next time, a previous crash is reported

Expected Results:
No crash file creation when closing any document or exiting LO.
No report about a previous crash when LO is re-started the next time.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 7.6.1.2 (X86_64) / LibreOffice Community
Build ID: f5defcebd022c5bc36bbb79be232cb6926d8f674
CPU threads: 4; OS: Linux 5.4; UI render: default; VCL: gtk3
Locale: de-DE (en_US.UTF-8); UI: en-US
Calc: threaded

I have send a crash report for each component (writer, calc, draw)
Comment 1 greg.diehl.gtd 2023-09-22 02:06:35 UTC 
Hi Tom,
Thank you for reporting the bug. Please attach the crash file to this bug.

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' after the crash file is attached.

Thanks!
Comment 2 Tom 2023-09-22 08:12:06 UTC 
I have added the crash report URL of the writer crash into the crash report field. Overall, I have submitted the following 3 crash reports:

Writer: https://crashreport.libreoffice.org/stats/crash_details/da29cbb8-0df4-4e35-96b8-40c130780548

Calc: https://crashreport.libreoffice.org/stats/crash_details/4923ccc4-4237-4b27-b61e-70a05476b245

Draw: https://crashreport.libreoffice.org/stats/crash_details/e99209ab-9725-4042-82a9-c564c615ed6d
Comment 3 m_a_riosv 2023-09-22 21:07:55 UTC 
Look as a duplicate of tdf#156953
Comment 4 Tom 2023-09-23 05:37:24 UTC 
I do not think, it is a duplicate of tdf#156953 for two reasons:

1) As a stable fallback solution I am running LO 7.5.6.2 in parallel to LO 7.6.1.2 and LO 7.5.6.2 does not create crash files whenever I close Writer, Calc or Draw.

2) I have never used the menu item File > Versions and this menu item is disabled when only a new document is opened and closed right afterwards.
Comment 5 Tom 2023-09-26 19:37:06 UTC 
Update based on

   Version: 7.6.2.1 (X86_64) / LibreOffice Community
   Build ID: 56f7684011345957bbf33a7ee678afaf4d2ba333
   CPU threads: 4; OS: Linux 5.4; UI render: default; VCL: gtk3
   Locale: de-DE (en_US.UTF-8); UI: en-US
   Calc: threaded

The problem reported earlier for LO 7.6.1.2 cannot be reproduced with LO 7.6.2.1. I therefore assume that the problem was fixed.

Thanks
Tom
Comment 6 m_a_riosv 2023-09-26 21:02:18 UTC 
We can't resolve as fixed if there is no a know patch.