Description: Please review attached 33 second video and image file. video 00:00 to 00:07 With Writer open and envelope displayed, open page style dialog and confirm paper format is #10 envelope 00:07 to 00:10 Close dialog and click printer tool bar icon 00:10 to 00:12 Review Print dialog, note preview is correctly displayed #10 envelope, printer is system PDF printer and Page Layout Paper size is #10 envelope 00:12 to 00:23 Change printer to WF-3620. Note preview changes to Letter paper in Landscape, and Page Layout Paper size changes to Letter. 00:24 to 00:33 Change Page Layout Paper size to #10 envelope. Note that preview changes to Letter Paper in Portrait (not a #10 envelope as expected) Print the document. Refer to image for result. If however the PDF printer is used or the Export Directly as PDF option is used a correctly rendered PDF document will be produced. That PDF can then be correctly printed with any PDF viewer on the system. Steps to Reproduce: 1. open Writer 2. select #10 Envelope page format 3. apply addresses to envelope 4. print hardcopy to paper envelope Actual Results: only small portion of address printed on envelope Expected Results: envelop should print correctly Reproducible: Always User Profile Reset: Yes Additional Info: Version: 7.5.6.2 (X86_64) / LibreOffice Community Build ID: f654817fb68d6d4600d7d2f6b647e47729f55f15 CPU threads: 4; OS: Linux 5.15; UI render: default; VCL: gtk3 Locale: en-US (en_US.UTF-8); UI: en-US Calc: threaded
Created attachment 189910 [details] video as described in bug report
Created attachment 189911 [details] scan of incorrectly printed envelope
I can't confirm with Version: 24.2.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: ff9c8b62c1015972e9e89799832fa3690dcd46b4 CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win Locale: de-DE (de_DE); UI: en-GB Calc: CL threaded and Brother MFC-J491 printer. So perhaps printer specific? Do you have the possibility to test with another printer?
Only this one printer, WF-3620, for now. The two available system PDF printers, the Ubuntu default print to file type pdf, and the CUPS PDF printer both produce correctly formatted PDFs for printing. And the Write menu option "Export Directly as PDF" produced a correctly formatted PDF so long as the page format is #10 Envelope. I've just updated to Ubuntu 22.04 (from 20.04) and the printer drivers from: epson-printer-utility_1.1.1-1lsb3.2_amd64 epson-inkjet-printer-escpr_1.7.21-1lsb3.2_amd64 to: epson-printer-utility_1.1.2-1_amd64 epson-inkjet-printer-escpr_1.8.1-1_amd64 The page size is correctly displayed in the print preview now, and the envelope prints correctly. see attached image print.png
Created attachment 190226 [details] print dialog w/ correct paper size preview
(In reply to Alan from comment #4) > The page size is correctly displayed in the print preview now, and the > envelope prints correctly. see attached image print.png So we can close this report? => NEEDINFO
Yes, close.