Bug 162106 - Writer crashes and ends the user session when exporting an ODT file as PDF
Summary: Writer crashes and ends the user session when exporting an ODT file as PDF
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: PDF-Export
  Show dependency treegraph
 
Reported: 2024-07-19 15:22 UTC by Fernando Cabral
Modified: 2024-09-23 06:09 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
ODT file that LO can not export ad PDF (646.73 KB, application/vnd.oasis.opendocument.text)
2024-07-19 15:22 UTC, Fernando Cabral
Details

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Description Fernando Cabral 2024-07-19 15:22:34 UTC
Created attachment 195401 [details]
ODT file that LO can not export ad PDF

When trying to export an ODT file as PDF, LO crashes and Debian closes the session forcefully. After this, nothing works well, even after initiating a new session. The only way to clean-up is rebooting the machine. This happens, specifically when the file has a watermark. No watermark, no problem. Nevertheless, the file with the watermark can be converted using unoconv as well as some python packages.

The details about he version and OS are in the attached file itself.
Comment 1 m_a_riosv 2024-07-20 02:04:17 UTC
No issue on Windows with
Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: e9a37656b75b4ce82b3e48af727f03f386e64a08
CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 22631); UI render: Skia/Raster; VCL: win
Locale: es-ES (es_ES); UI: en-US
Calc: CL threaded

Please test in safe mode, Menu/Help/Restart in Safe Mode
Comment 2 Fernando Cabral 2024-07-20 10:01:28 UTC
Yep, in safe mode it does work, albeit in an excruciating slow mode.

(Just to clarify: this is not Windows. This is Debian 12, LO 24.2.5.2 (X86 64) / LibreOffice Community.)
Comment 3 BogdanB 2024-07-20 10:34:55 UTC
NO crash, but very slow to generate the PDF.
Version: 24.2.4.2 (X86_64) / LibreOffice Community
Build ID: 51a6219feb6075d9a4c46691dcfe0cd9c4fff3c2
CPU threads: 16; OS: Linux 6.5; UI render: default; VCL: gtk3
Locale: ro-RO (ro_RO.UTF-8); UI: en-US
Calc: threaded

Very slow also in
Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: 7d924018f3ea58050081936bde067391714a8bb5
CPU threads: 16; OS: Linux 6.5; UI render: default; VCL: gtk3
Locale: ro-RO (ro_RO.UTF-8); UI: en-US
Calc: threaded
Comment 4 BogdanB 2024-07-20 10:46:28 UTC
Extremely slow in 25.2 debug version. 16 cores at 100% for at least 4 minutes until the PDF is generated.
No message/warnings in the console.

Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: 553c128e3fdc4b9612c1150b30d7b89df2ae6fdd
CPU threads: 16; OS: Linux 6.5; UI render: default; VCL: gtk3
Locale: ro-RO (ro_RO.UTF-8); UI: en-US
Calc: threaded
Comment 5 Fernando Cabral 2024-07-20 10:52:20 UTC
Were you using safe mode?

In my case, without --safe-mode it crashes (and sometimes closes my session or even freezes the whole machine). With safe mode on, it works, but it is painfully slow. 
One or two minutes for a blank page (just the watermark).

It will also display a message saying it is taking too long and asks if I want to proceed.
Comment 6 BogdanB 2024-07-20 11:09:38 UTC
(In reply to Fernando Cabral from comment #5)
> Were you using safe mode?
> 
NO, but in this version is a new installation: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community

> In my case, without --safe-mode it crashes (and sometimes closes my session
> or even freezes the whole machine). With safe mode on, it works, but it is
> painfully slow. 
Working every time, but extremly slow. (16 cores)

> One or two minutes for a blank page (just the watermark).
> It will also display a message saying it is taking too long and asks if I
> want to proceed.

The same message in my case. I have to press Continue several times.
Comment 7 Fernando Cabral 2024-07-20 12:14:49 UTC
I have tried with the AppImage version, as follows: 

Version:     7.6.7.2 (X86 64) / LibreOffice Community
Assembly:    dd47e4b30cb7dab30588d6c79...
Environment: Threads da CPU: 16; SO: Linux 6.1
GUI:         Gestão da interface: padrão; VCL: gtk3
Locale:      pt-BR (pt BR.UTF-8); Interface: pt-BR
Other:       Calc:threaded

Results:
a) Takes a long time
b) the GUI is destroyed (almost everything disappears. It becomes almost a blank screen)
c) The resulting PDF file has only black pages
Comment 8 Roman Kuznetsov 2024-07-21 16:52:31 UTC
No crash and fast exporting to PDF in Windows 10

Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: ccc3996cfcbebe14e9d5f3511906cfc64ddf3452
CPU threads: 16; OS: Windows 10 X86_64 (10.0 build 19045); UI render: Skia/Raster; VCL: win
Locale: ru-RU (ru_RU); UI: ru-RU
Calc: CL threaded
Comment 9 BogdanB 2024-08-24 13:39:01 UTC
Much better. 

20 seconds to export this with
Version: 24.8.0.3 (X86_64) / LibreOffice Community
Build ID: 0bdf1299c94fe897b119f97f3c613e9dca6be583
CPU threads: 4; OS: Linux 6.8; UI render: default; VCL: gtk3
Locale: ro-RO (ro_RO.UTF-8); UI: en-US
Calc: threaded

No crash.
Comment 10 Buovjaga 2024-09-23 06:09:37 UTC
About 10 seconds to export with kf6 and gtk3.

Fernando: can you try with 24.8?

Arch Linux 64-bit
Version: 25.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: f0baab027df46d4e74b7808ff5d976b8efb1ea33
CPU threads: 8; OS: Linux 6.10; UI render: default; VCL: kf6 (cairo+wayland)
Locale: fi-FI (fi_FI.UTF-8); UI: en-US
Calc: CL threaded
Built on 20 September 2024

Arch Linux 64-bit
Version: 24.8.1.2 (X86_64) / LibreOffice Community
Build ID: 480(Build:2)
CPU threads: 8; OS: Linux 6.10; UI render: default; VCL: kf6 (cairo+wayland)
Locale: fi-FI (fi_FI.UTF-8); UI: en-US
24.8.1-1
Calc: threaded