Bug 166367 - Crash when attempting to access builtin help
Summary: Crash when attempting to access builtin help
Status: RESOLVED DUPLICATE of bug 165980
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
25.2.2.2 release
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: haveBacktrace
Depends on:
Blocks: Help-Menu Crash
  Show dependency treegraph
 
Reported: 2025-04-27 11:47 UTC by ajlittoz
Modified: 2025-04-29 04:59 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
First window to show up (24.95 KB, image/png)
2025-04-27 11:47 UTC, ajlittoz
Details
Second window to show up (instead of notification) (96.82 KB, image/png)
2025-04-27 11:49 UTC, ajlittoz
Details
Third window to show up -- confirmation not captured (34.20 KB, image/png)
2025-04-27 11:49 UTC, ajlittoz
Details
bt (7.07 KB, text/plain)
2025-04-28 20:53 UTC, Julien Nabet
Details

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Description ajlittoz 2025-04-27 11:47:51 UTC
Created attachment 200561 [details]
First window to show up

Version: 25.2.3.1 (X86_64)
Build ID: 520(Build:1)
CPU threads: 4; OS: Linux 6.14; UI render: default; VCL: kf6 (cairo+wayland)
Locale: fr-FR (fr_FR.UTF-8); UI: en-US
Calc: threaded

Referencing Help>LO Help (F1) immediately causes crash, no matter the component.

I upgraded my computers from Fedora 41 to Fedora 42 which resulted in 24.8.6.2 to be replaced by 25.2.3.1. I usually trust distro to provide stable production-grade packages.

I was not aware that Fedora maintainers chose an RC release for their repository. So, I initially thought something was wrong with my configuration. But this happens on all my computers (different CPUs and GPUs) but they now are all under Fedora 42 though with slightly different software sets.

Since there is some form of exception trap and recovery, I can't get any information.

I restarted with SAL_USE_VCLPLUGIN=gtk4 soffice & to switch from Qt to GTK+. Note that both Qt and GTK+ are installed on my machine because I use applications from both worlds. I then get a bunch of:

>(soffice:89360): Gtk-WARNING **: 13:23:50.608: GtkGizmo 0x56217d6489d0 (slider) reported min width -2, but sizes must be >= 0

on the console with various addresses after GtkGizmo, but this does not seem related to the crash. After Help>LO Help, there is a last

>terminate called after throwing an instance of 'com::sun::star::uno::RuntimeException'

and the application exits.

If I restart from the GUI (hence reverting to Qt), the application starts normally. But restarting it from the console (for GTK+) pops up systematically a "LO 25.2 Document Recovery" windows with NO file to recover. Pressing OK, a splash screen window with window bar and max/close button (not a notification without bar nor buttons) appears followed by a "LO 25.2 Document Recovery" window showing status of recovered documents.

The look of dialogs is quite weird: no padding around contents, buttons extended and flushed against edges. "Use LO dialogs" is not ticked in Tools>Options. See attached screenshots (but could not capture the confirmation dialog because it blocked all other processes -- weird again).
Comment 1 ajlittoz 2025-04-27 11:49:19 UTC
Created attachment 200562 [details]
Second window to show up (instead of notification)
Comment 2 ajlittoz 2025-04-27 11:49:58 UTC
Created attachment 200563 [details]
Third window to show up -- confirmation not captured
Comment 3 Julien Nabet 2025-04-28 20:53:44 UTC
Created attachment 200590 [details]
bt

On pc Debian x86-64 with master sources updated today, I could reproduce this.
Comment 4 BogdanB 2025-04-29 04:59:44 UTC

*** This bug has been marked as a duplicate of bug 165980 ***