Bug 167080 - LibreOffice 25.2.4 Writer cannot open PDFs on macOS
Summary: LibreOffice 25.2.4 Writer cannot open PDFs on macOS
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: filters and storage (show other bugs)
Version:
(earliest affected)
25.2.4.3 release
Hardware: ARM macOS (All)
: high major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: bibisectRequest, regression
Depends on:
Blocks: PDF-Import-Draw File-Opening
  Show dependency treegraph
 
Reported: 2025-06-18 14:04 UTC by vlasbaard
Modified: 2025-06-20 12:33 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description vlasbaard 2025-06-18 14:04:35 UTC
Description:
Writer gives error "General Error. General input/output error." when opening PDFs - any PDF that I have tried.

25.2.3 works fine with the same PDFs.



Steps to Reproduce:
1. Open Writer 25.2.4
2. File - Open - select any PDF file (fresh written empty page export-to-PDF from Writer itself will do the trick)


Actual Results:
Popup with error "General Error. General input/output error." is shown.

Expected Results:
It should open the PDF file.


Reproducible: Always


User Profile Reset: No

Additional Info:
Version: 25.2.4.3 (AARCH64) / LibreOffice Community
Build ID: 33e196637044ead23f5c3226cde09b47731f7e27
CPU threads: 10; OS: macOS 15.5; UI render: Skia/Metal; VCL: osx
Locale: nl-NL (en_NL.UTF-8); UI: en-US
Calc: threaded
Comment 1 m_a_riosv 2025-06-18 23:03:09 UTC
Please test in safe mode, Menu/Help/Restart in Safe Mode
Comment 2 vlasbaard 2025-06-19 09:44:44 UTC
Thanks you for your input.

However, in safe mode, the same thing happens.
Comment 3 Roman Kuznetsov 2025-06-19 18:11:38 UTC
No problem in Windows

Version: 26.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: cc99f7736e10c8290d34eeb96aa6a3b7fd63a212
CPU threads: 16; OS: Windows 10 X86_64 (build 19045); UI render: Skia/Raster; VCL: win
Locale: ru-RU (ru_RU); UI: ru-RU
Calc: CL threaded
Comment 4 vlasbaard 2025-06-19 20:21:07 UTC
I've tested this on 4 different macs now (all on 15.5 though) - 100% fail rate so far, all of which disappear using 25.2.3 instead.
Comment 5 vlasbaard 2025-06-20 10:09:25 UTC
Seeing a mention of network file storage in the linked ticket - just confirming here that the pdf in question is just on the user's local home directory.
Comment 6 Alex Thurgood 2025-06-20 12:32:14 UTC
Confirming with

Version: 25.2.4.3 (AARCH64) / LibreOffice Community
Build ID: 33e196637044ead23f5c3226cde09b47731f7e27
CPU threads: 8; OS: macOS 15.5; UI render: Skia/Metal; VCL: osx
Locale: fr-FR (fr_FR.UTF-8); UI: en-US
Calc: threaded


The code signing characteristics mentions something about it being "thin" (not sure what that means within the code signing framework).

Couldn't see any output on console when launching soffice from console, and trying to load a PDF. The same PDF loads just fine into Draw with LO 24.2.3.2.

Altered the signing to be able to launch LO in lldb, but nothing produced there either, except for a rather laconic message :

2025-06-20 14:31:55.376653+0200 soffice[9354:376304] [INFO @ cvP11UILCB Main.m,18 5BDF0] CB_InitializeEx (Build info: "Dec  6 2021, 21:31:37")
2025-06-20 14:31:55.722624+0200 soffice[9354:376304] [CursorUI] ViewBridge to RemoteViewService Terminated: Error Domain=com.apple.ViewBridge Code=18 "(null)" UserInfo={com.apple.ViewBridge.error.hint=this process disconnected remote view controller -- benign unless unexpected, com.apple.ViewBridge.error.description=NSViewBridgeErrorCanceled}


Marking as regression.