Bug 167860 - Version 25.8 crashes on loading any document, Win11 24H2 (WDDM 3.1) on Intel UHD Graphics 630
Summary: Version 25.8 crashes on loading any document, Win11 24H2 (WDDM 3.1) on Intel ...
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
25.8.0.0 alpha0+
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Skia
  Show dependency treegraph
 
Reported: 2025-08-08 08:36 UTC by James Buton
Modified: 2025-08-10 22:11 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
DxDiag system report (89.11 KB, text/plain)
2025-08-10 08:57 UTC, James Buton
Details

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Description James Buton 2025-08-08 08:36:13 UTC
I have v25.2 working great. 

If I install v25.8 on any Windows 11 machine, as soon as you try and open a document, LibreOffice crashes. This happens over and over. 

I've disabled Graphics hardware acceleration and Sika from the LibreOffice panel and I've tried to run the repair tool several times. 

If I uninstall v25.8 and install v25.2, everything is corrected and LibreOffice runs smoothly. 

It's a very frustrating bug as I can't keep LibreOffice open long enough, once a document is requested, to troubleshoot. 

Does anyone have any ideas?

Many thanks, 

-James
Comment 1 V Stuart Foote 2025-08-08 10:51:41 UTC
Please post system details--need the hw and drivers info for your Win11 instance. 

Simplest to just attach 'Save all information' text report from a run of 'dxdiag.exe'
Comment 2 James Buton 2025-08-10 08:57:21 UTC
Created attachment 202264 [details]
DxDiag system report

Here's the DxDiagnostic report you asked for. 

Thank you very much for looking into this.
Comment 3 V Stuart Foote 2025-08-10 12:50:39 UTC
(In reply to James Buton from comment #2)
> Created attachment 202264 [details]
> DxDiag system report

OK, shows Win11 Pro 24H2 (26100.4768 drivers) [1] on Intel 10th Gen i5-10400. 

Plenty of RAM.

iGPU Intel UHD Graphics 630 with the latest 7-10th gen Win11 WDDM 3.1 driver, 31.0.101.2135. With corresponding Vulkan driver igvk32.dll.  128MB vRAM and 8GB shared.

Does not seem resource constrained and system should run LibreOffice skia based rendering tests.

Could be the WDDM 3.1 support in the 26100.4768 not playing nice with intel drivers for the older iGPUs like your UHD Graphics 630.

Think this is related to bug 166122, but that had been at the 25.2

=-ref-=
[1] So assume the 22 Jul '25, KB5062660 update 10.0.26100.4770 has been applied, and that you are not on a Canary or Dev pre-release of Win11.
Comment 4 James Buton 2025-08-10 22:09:37 UTC
(In reply to V Stuart Foote from comment #3)
> (In reply to James Buton from comment #2)
> > Created attachment 202264 [details]
> > DxDiag system report
> 
> OK, shows Win11 Pro 24H2 (26100.4768 drivers) [1] on Intel 10th Gen
> i5-10400. 
> 
> Plenty of RAM.
> 
> iGPU Intel UHD Graphics 630 with the latest 7-10th gen Win11 WDDM 3.1
> driver, 31.0.101.2135. With corresponding Vulkan driver igvk32.dll.  128MB
> vRAM and 8GB shared.
> 
> Does not seem resource constrained and system should run LibreOffice skia
> based rendering tests.
> 
> Could be the WDDM 3.1 support in the 26100.4768 not playing nice with intel
> drivers for the older iGPUs like your UHD Graphics 630.
> 
> Think this is related to bug 166122, but that had been at the 25.2
> 
> =-ref-=
> [1] So assume the 22 Jul '25, KB5062660 update 10.0.26100.4770 has been
> applied, and that you are not on a Canary or Dev pre-release of Win11.

Thanks for this. This is NOT just happening on the machine I sent the report from. It's also happening on an "HP Pavilion" laptop in exactly the same way. It's also Win 11, latest build and fully up-to-date drivers but very different hardware. Version 25.2 is fine, v28 crashes in exactly the same way.
Comment 5 James Buton 2025-08-10 22:11:27 UTC
I'm not running any Beata or canary builds of any OS or app at all...