Description: It takes 20 seconds to open a word doc. It says"not responding". The last version gave me a different problem. I think you need to get a new programmer. Lately you have been having problems which I never had in the past. Steps to Reproduce: 1.Open a doc takes 20 t0 30 seconds. 2. 3. Actual Results: "not responding" appears.....finally it opens. Expected Results: Open in 2 or 3 seconds Reproducible: Always User Profile Reset: No Additional Info: Tried safe mode. Couldn't find "hardware acceleration". No instruction on step by step on how to find where it says "user profile" or on how to reset user profile even if I am looking right at it. Is there a reset button anywhere? Then I had to re-start computer to get out of safe mode.
(In reply to JimHebert from comment #0) > Additional Info: > Tried safe mode. If you restart in Safe Mode you use a clean user profile Is it possible for you to attach that doc file, because without that file is it impossible to reproduce the problem. Please see also meta bug 104848. Similar problems are reported there.
Hello, Thank you for filing the bug. Please send us a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO', so please do change it back to 'UNCONFIRMED' once you have attached a document. (Please note that the attachment will be public, remove any sensitive information before attaching it.) How can I eliminate confidential data from a sample document? https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F Thank you