Bug 46593 - Version 3.5 will not install
Summary: Version 3.5 will not install
Status: RESOLVED DUPLICATE of bug 46519
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
3.5.0 release
Hardware: x86-64 (AMD64) Windows (All)
: highest critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-02-24 15:25 UTC by Darryl
Modified: 2012-03-02 07:04 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Darryl 2012-02-24 15:25:53 UTC
Have v3.4.5 installed on Windows 7. Tried to install v3.5 but cannot get it to install due to an error # 1395. Tried the following to solve.

Stopped virus and firewall.
Re-installed MS .net framework v4
Cleaned, repaired and defraged registry.
Ran and completed MS "FixIt" tool for install problems.

When v3.5 installation would not complete it also uninstalled my v3.4.5 program when it backed out of the install process.

Eventually re-installed v3.4.5 and it worked fine.

Thank you!
Comment 1 Andras Timar 2012-02-25 01:38:41 UTC
Are you sure it was error # 1395 and not error # 1935?
Comment 2 Darryl 2012-02-25 07:36:06 UTC
I am very sorry...it should be 1935. Typo I guess.


________________________________
 From: "bugzilla-daemon@freedesktop.org" <bugzilla-daemon@freedesktop.org>
To: darryls1@yahoo.com 
Sent: Saturday, February 25, 2012 4:38 AM
Subject: [Bug 46593] Version 3.5 will not install
 
https://bugs.freedesktop.org/show_bug.cgi?id=46593

Andras Timar <timar74@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEEDINFO
     Ever Confirmed|0                           |1

--- Comment #1 from Andras Timar <timar74@gmail.com> 2012-02-25 01:38:41 PST ---
Are you sure it was error # 1395 and not error # 1935?
Comment 3 Petr Mladek 2012-03-02 03:46:14 UTC
The error 1935 is described at http://support.microsoft.com/kb/902330

I am not sure if we can do anything from the LibreOffice side, so adding some Windows experts into CC.

The above mentioned page suggest a solution. IMHO, this bug can't block the release => lowering the severity a bit.
Comment 4 Darryl 2012-03-02 06:47:08 UTC
Thank you for the update and link. However I had already tried all the steps suggested by MS for the 1935 error shown on the linked page. In addition I had reviewed and tried suggestions from other links on the MS site. None helped.

It may be that it is a Win 7 problem but I do know that I was able to re-install LO 3.4.5 without incident. Something must be different with the install on 3.5

Thanks again!


________________________________
 From: "bugzilla-daemon@freedesktop.org" <bugzilla-daemon@freedesktop.org>
To: darryls1@yahoo.com 
Sent: Friday, March 2, 2012 6:46 AM
Subject: [Bug 46593] Version 3.5 will not install
 
https://bugs.freedesktop.org/show_bug.cgi?id=46593

Petr Mladek <pmladek@suse.cz> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|blocker                     |critical
                 CC|                            |fridrich.strba@bluewin.ch,
                   |                            |timar74@gmail.com,
                   |                            |tlillqvist@suse.com

--- Comment #3 from Petr Mladek <pmladek@suse.cz> 2012-03-02 03:46:14 PST ---
The error 1935 is described at http://support.microsoft.com/kb/902330

I am not sure if we can do anything from the LibreOffice side, so adding some
Windows experts into CC.

The above mentioned page suggest a solution. IMHO, this bug can't block the
release => lowering the severity a bit.
Comment 5 Andras Timar 2012-03-02 07:04:06 UTC
(In reply to comment #2)
> I am very sorry...it should be 1935. Typo I guess.
> 

Then it is a dupe.

*** This bug has been marked as a duplicate of bug 46519 ***