Bug 47953 - : Error messages when opening LibreOffice
Summary: : Error messages when opening LibreOffice
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
3.5.1 release
Hardware: All All
: medium normal
Assignee: Not Assigned
QA Contact:
URL:
Whiteboard: BSA
Keywords:
: 48509 64434 90981 93652 (view as bug list)
Depends on:
Blocks:
 
Reported: 2012-03-27 10:36 UTC by sam
Modified: 2016-11-30 23:44 UTC (History)
9 users (show)

See Also:
Crash report or crash signature:


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Description sam 2012-03-27 10:36:15 UTC
Problem description: LibreOffice 3.5.1.2 
Build ID: dc9775d-05ecbee-0851ad3-1586698-727bf66
Each & every time I try to open LibreOffice I get the following 2 error messages:
Error loading BASIC of document file :///C:/Documents%20and%20Settings/Administrator/Application%20Data/LibreOffice/3/user/basic/Standard/script.xlb:
General Error,
General input/output error.

and 

Error loading BASIC of document file :///C:/Documents%20and%20Settings/Administrator/Application%20Data/LibreOffice/3/user/basic/Standard/dialog.xlb:
General Error,
General input/output error.

after clicking on OK in the message box of the 1st error message, the second message comes up. After clicking on OK in the 2nd error message box, LibreOffice opens. It seems to work fine once it's open. This happens irregardless of the method I use to start LibreOffice.

I've tried uninstalling & reinstalling 2x & repairing 1x.

Version 3.4* didn't do this.

Hope this helps you & any advice would be appreciated.

Thanks :)
Steps to reproduce:
1. ....
2. ....
3. ....

Current behavior:

Expected behavior:

Platform (if different from the browser): 
              
Browser: Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0
Comment 1 Andras Timar 2012-05-02 05:00:55 UTC
This error message means that the mentioned files are missing or corrupted in your user profile. Copy a correct version from C:\Program Files\LibreOffice 3.5\presets\basic\Standard\ to C:\Documents and Settings\Administrator\Application Data\LibreOffice\3\user\basic\Standard\.
Comment 2 Stephan Bergmann 2012-09-25 08:51:24 UTC
<https://bugzilla.redhat.com/show_bug.cgi?id=748232> "missing BASIC library dialogs on startup" and <https://issues.apache.org/ooo/show_bug.cgi?id=59890> "[meta] Error loading basic of document" indicate that there apparently /are/ scenarios that lead to this symptom---though it is unclear what happens exactly.

While copying clean versions of files into the user profile can be a workaround, it would be better to find the root cause of this problem.
Comment 3 Pavel Alexeev (aka Pahan-Hubbitus) 2012-09-29 15:54:25 UTC
I have such error on Linux too https://bugzilla.redhat.com/show_bug.cgi?id=748232

And it is 100% reproduced.
Comment 4 Andras Timar 2013-05-13 07:44:24 UTC
*** Bug 64434 has been marked as a duplicate of this bug. ***
Comment 5 Maxim Monastirsky 2014-02-09 15:11:20 UTC
*** Bug 48509 has been marked as a duplicate of this bug. ***
Comment 6 Maxim Monastirsky 2015-07-30 21:33:04 UTC
*** Bug 90981 has been marked as a duplicate of this bug. ***
Comment 7 Maxim Monastirsky 2015-08-25 14:24:40 UTC
*** Bug 93652 has been marked as a duplicate of this bug. ***
Comment 8 QA Administrators 2016-09-20 10:26:02 UTC Comment hidden (obsolete)
Comment 9 Aron Budea 2016-11-30 23:44:45 UTC
Someone reported symptoms like this today in #libreoffice-qa, so I assume the bug still exists.