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Bug 54551 - FILEOPEN: long time to load .DOC file
Summary: FILEOPEN: long time to load .DOC file
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected)
3.5.4 release
Hardware: x86-64 (AMD64) All
: medium minor
Assignee: Not Assigned
Keywords: bibisectRequest, filter:doc, regression
Depends on:
Blocks: DOC-Opening
  Show dependency treegraph
Reported: 2012-09-05 12:19 UTC by Sam Morris
Modified: 2019-05-15 09:35 UTC (History)
6 users (show)

See Also:
Crash report or crash signature:

test document (217.50 KB, application/msword)
2012-09-05 12:19 UTC, Sam Morris

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Description Sam Morris 2012-09-05 12:19:02 UTC
Created attachment 66668 [details]
test document

The attached document takes a very long time to load--over a minute on my system. When scrolling up and down LO regularly freezes while trying to draw the pages.
Comment 1 A (Andy) 2013-02-23 21:43:18 UTC
reproducible with LO (Win7 Home, 64bit)

Opening the same file with MS Office 2007 takes only approx. 1 - 3 seconds.
In addition, there are a few smaller layout issues, but the checkboxes in the forms show errors.  Maybe these checkboxes are also the reason causing this long load time?
Comment 2 Elton Chung 2013-04-26 19:06:12 UTC
Just a rough investigation:
Throughout the document, there are 256 calls to for retrieving the images hosted on the domain. 

Removing those images will help decreasing the load time of the doc to normal.
Comment 3 Julien Nabet 2013-11-11 22:12:37 UTC
Indeed there are a lot of calls to + certificates exchanges.
Since i know too little about certificates, I won't put any logs public.

Michael:  I wonder if a certificate cache could be possible and help here. If useful, I can send you console logs.
Comment 4 Michael Meeks 2013-11-12 11:01:37 UTC
Hmm; so another instance of terrible image management =) adding to the tracker.
Comment 5 QA Administrators 2015-04-19 03:23:02 UTC Comment hidden (obsolete)
Comment 6 Sam Morris 2015-04-19 11:57:48 UTC
I have retested with 4.3.3 and 4.4.2-rc2. In both versions the document takes a long time to import. Once imported performance is fine.
Comment 7 Buovjaga 2015-06-19 15:15:02 UTC
Confirmed it takes a long time to load, adjusted title and severity.

Win 7 Pro 64-bit Version:
Build ID: 437210d58f32177ef1829d704f7f4d2f1bbfbfdd
TinderBox: Win-x86@39, Branch:master, Time: 2015-06-18_07:21:56
Locale: fi-FI (fi_FI)
Comment 8 Giuseppe Castagno (aka beppec56) 2016-03-11 10:43:59 UTC
Testing in a Linux LO master log build, file affecting the load time is:


due to:
'Server certificate verification failed: issuer is not trusted'
Trying to open the graphic file with a browser, Firefox displayed this:

' uses an invalid security certificate. The certificate expired on 02/05/2013 12:59 AM. The current time is 03/11/2016 11:31 AM.'

Dates are in en-US format.

When the bug was reported the certificate was valid, but now it's no longer possible to reproduce the exact bug cause.
Comment 9 Telesto 2016-12-03 20:59:37 UTC
Confirming with:
Build ID: 33f5bc54aaa7fe7aa9335726e30f9c349155e04d
CPU Threads: 4; OS Version: Windows 6.2; UI Render: default; 
TinderBox: Win-x86@62-merge-TDF, Branch:MASTER, Time: 2016-12-01_23:21:05
Locale: nl-NL (nl_NL); Calc: CL

loading time is quite good with:
LibreOffice 3.3.0 
OOO330m19 (Build:6)
tag libreoffice-

Without: <> loading is still to slow.
Comment 10 tommy27 2016-12-04 07:03:11 UTC
tested under Win8.1 x64 and LibO on a SSD disk
it takes almost 7 minutes and 30 seconds to load from double click
Comment 11 XTR 2017-12-06 07:26:49 UTC
tested on win7   
LO x64    2 min 15 seconds to load test document
LO x64 -   4 seconds to load (like any other *.doc in my system)

looks like the problem is solved
Comment 12 tommy27 2017-12-06 07:40:49 UTC
thnaks 4 feedback. RESOLVED WORKSFORME
Comment 13 Xisco Faulí 2017-12-06 10:22:17 UTC
@tommy27, could you confirm it in LO
Comment 14 tommy27 2017-12-06 11:43:24 UTC
yes, just a few seconds to load in 6.0 beta1