Problem description: When working with a writer document the application occasionally hangs, the disk active light comes on almost permanently and Windows Event Log records an 0xc0000005 error in RPCRT4.dll from soffice.bin. A sample is below. After a few minutes, when the disk activity light goes out, writer becomes available again and work can continue as though nothing had happened. Sample event Log entry: Log Name: Application Source: Application Error Date: 12/12/2012 18:03:15 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: ubuysa Description: Faulting application name: soffice.bin, version: 3.6.4.3, time stamp: 0x50b62e37 Faulting module name: RPCRT4.dll, version: 6.2.9200.16384, time stamp: 0x50108bf5 Exception code: 0xc0000005 Fault offset: 0x00011a2c Faulting process ID: 0x610 Faulting application start time: 0x01cdd8800d816289 Faulting application path: C:\Program Files\LibreOffice 3.6\program\soffice.bin Faulting module path: C:\Windows\system32\RPCRT4.dll Report ID: 6f1d78e4-4475-11e2-aff6-001b24703463 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-12-12T16:03:15.000000000Z" /> <EventRecordID>8736</EventRecordID> <Channel>Application</Channel> <Computer>ubuysa</Computer> <Security /> </System> <EventData> <Data>soffice.bin</Data> <Data>3.6.4.3</Data> <Data>50b62e37</Data> <Data>RPCRT4.dll</Data> <Data>6.2.9200.16384</Data> <Data>50108bf5</Data> <Data>c0000005</Data> <Data>00011a2c</Data> <Data>610</Data> <Data>01cdd8800d816289</Data> <Data>C:\Program Files\LibreOffice 3.6\program\soffice.bin</Data> <Data>C:\Windows\system32\RPCRT4.dll</Data> <Data>6f1d78e4-4475-11e2-aff6-001b24703463</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Steps to reproduce: It is difficult to reproduce and the problem does not seem to be related to any specific set of actions. It has only happened since I installed Windows 8 and it happens on both LO 3.5 and 3.6. It happens at some stage every time I use writer. Current behavior: Expected behavior: Workaround: I have discovered that setting the compatibility setting for swriter.exe to "Windows 7" eliminates the problem. Operating System: Windows 8
got the same problem with w8 and using calc. data from wer Quelle LibreOffice 3.6 Zusammenfassung Nicht mehr funktionsfähig Datum 17.12.2012 10:39 Status Der Bericht wurde gesendet. Beschreibung Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\LibreOffice 3.6\program\soffice.bin Problemsignatur Problemereignisame: APPCRASH Anwendungsname: soffice.bin Anwendungsversion: 3.6.4.3 Anwendungszeitstempel: 50b62e37 Fehlermodulname: RPCRT4.dll Fehlermodulversion: 6.2.9200.16384 Fehlermodulzeitstempel: 50108b02 Ausnahmecode: c0000005 Ausnahmeoffset: 00010137 Betriebsystemversion: 6.2.9200.2.0.0.256.48 Gebietsschema-ID: 1031 Zusatzinformation 1: af0f Zusatzinformation 2: af0f8f6724d33cc0900698327ba3835a Zusatzinformation 3: ee0c Zusatzinformation 4: ee0c833642df50b0c79108926434da4e Weitere Informationen über das Problem Bucket-ID: 0e61a0f3a9dae5f5786735bf00d595ba (-1012418566)
After a lot more research I've established that setting "Windows 7" in compatibility mode does NOT resolve the problem. Neither does "Run as administrator". I have also done a vanilla install of Windows 8 followed by an install of LO 3.6 (and nothing else) and I get the problem, so I don't think it's anything to do with my setup. The problem seems to occur most when using cut and paste in a writer doc that contains an image. I've not been able to reproduce the problem in a doc without an image. What I did was: 1. Create a new writer doc 2. Enter a few paragraphs of random text 3. Insert an image (with optimal text wrap and specified border sizes) 4. Copy and paste paragraphs of text around the doc. 5. Save-As the doc 6. Export as a pdf (via the toolbar button). The dialog box to choose the destination for the pdf file was not displayed and the 0xc0000005 error appeared in the Windows event log. Pressing the export to pdf button again eventually (after about 40 seconds) produced the dialog box and from then on LO seemed to work ok.
I've just realised that this is a duplicate of bug 57973 (http://comments.gmane.org/gmane.comp.documentfoundation.libreoffice.bugs/66813). The key issue I was missing before is that the problem only happens when LO is in fullscreen. If I take the window out of fullscreen it's fine. I'm marking this as a duplicate of 57973
*** This bug has been marked as a duplicate of bug 57973 ***