Bug 65852 - Writer crashes when I try to change the page format
Summary: Writer crashes when I try to change the page format
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.2.1.1 release
Hardware: x86 (IA32) Windows (All)
: medium major
Assignee: Not Assigned
URL:
Whiteboard: NoRepro:4.2.1.1:OSX
Keywords:
Depends on:
Blocks:
 
Reported: 2013-06-17 10:03 UTC by narayanaras
Modified: 2016-05-30 12:37 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description narayanaras 2013-06-17 10:03:59 UTC
Just select the Format > Page menu option and the Writer crashes.

The same thing happens if I right-click anywhere inside the document and select the "Page..." context menu option.

In both cases, Writer vanishes without leaving any error message.

If I launch LibreOffice again, the recovery dialog pops up and shows the "Not recovered yet" status for the document. It lets me recover the document.

However, any latest changes are lost.

I am unable to change the page format. (e.g. landscape <--> portrait, etc).

This happens on two different PCs having different 32 bit Windows 7 flavors and completely different hardware (motherboard+CPU+chipset). 

Also see bug#65851.
Comment 1 Ken Biondi 2013-06-18 06:19:29 UTC
I tested each case and the bugs do not appear for me.  If this is still a bug for you please change status to UNCONFIRMED and provide more info if possible.

I tested using:

Version: 4.1.0.0.beta2
Build ID: 33224f4f11a05cfad2249e812fcc2975fbb61f6

Win 8 (64 bit)
Comment 2 narayanaras 2013-06-18 07:59:30 UTC
I am following instructions for Bug#65851, in which the QA person has advised me to remove all addons first, clean up the registry and then do a clean install.

Probably this will resolve all these issues.

Will revert after re-install.
Thanks...
Comment 3 Steve Roylance 2014-03-03 06:20:06 UTC
reopen as it worked for me until last update to 4.2.1 on Fedora 20 - i686 
now 
> Open Document
> Format page
> System crash
Comment 4 Steve Roylance 2014-03-03 14:13:35 UTC
tried the LibreOffice 4.2.1 supplied rpms
and the crash is confirmed

installed the LibreOffice 4.1.5 supplied rpms and the process works

> Open Document
> Format page
> dialogue opens and changes can be made
Comment 5 retired 2014-03-04 10:47:52 UTC
This is strange. 

NoRepro:4.2.1.1:OSX, so Linux and Windows only?

Steve: are you running LO 4.2.1.1?

Please also try resetting your user profile and let us know if that helps: https://wiki.documentfoundation.org/UserProfile

Does that improve anything?
Comment 6 Steve Roylance 2014-03-04 12:50:26 UTC
was running LO 4.1 as supplied by Fedora 20
worked
updated to LO 4.2.1 as supplied by Fedora 20
writer crashed on format>page
deleted LO and reinstalled with LO 4.2.1 from LO as rpms
writer crashed on format>page
deleted LO and reinstalled with LO 4.1.5 from LO as rpms
writer works
no changes to user profile
Comment 7 Julien Nabet 2014-05-10 17:15:28 UTC
Steve: but perhaps there's some kind of incompatibility bug between LO profile and 4.2. Could you rename your LO directory profile and give a try to last 4.2 available for Fedora or 4.2.4 from LO website?
Comment 8 QA Administrators 2015-01-10 18:07:00 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

Message generated on: 10/01/2015
Comment 9 QA Administrators 2015-02-11 19:56:43 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO

Message generated on: 2015-02-11
Comment 10 QA Administrators 2015-02-11 20:03:18 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 

Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO
Message generated on: 2015-02-11
Comment 11 Steve Roylance 2015-06-22 06:02:05 UTC
tested 4.4.3.2-6 on Fedora 22 now works without crashing
Comment 12 Timur 2015-06-22 08:51:35 UTC
IN that case, WorksForMe.
Comment 13 Steve Roylance 2016-05-30 12:37:14 UTC
tested 5.0.6.2 on Fedora 23 now works without crashing and now using that version