Bug 68225 - LibreOffice crashes on PDF export
Summary: LibreOffice crashes on PDF export
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
(earliest affected) release
Hardware: Other macOS (All)
: medium normal
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2013-08-17 15:35 UTC by Justin
Modified: 2014-01-24 21:13 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Crash dump log file (69.75 KB, text/rtf)
2013-08-17 15:35 UTC, Justin

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Description Justin 2013-08-17 15:35:38 UTC
Created attachment 84176 [details]
Crash dump log file

Problem description: 
Libreoffice crashes anytime I try to use the built in pdf export functions to generate a pdf. 
This is in MAC OSX mountain lion.  

Steps to reproduce:
1. ....Open any file
2. ....Click the pdf export button
3. ....Select the file save location
4.....  Observe crash

Attached is a dump log of the incident.

Current behavior: Crash

Expected behavior: Generate file without a crash

Operating System: Mac OS X
Version: release
Comment 1 tommy27 2013-08-20 13:45:11 UTC
No crash using on Win7 64bit.
Comment 2 Justin 2013-08-20 19:40:38 UTC
My issue is on mac os x
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: bugzilla-daemon@freedesktop.org
Date: Tue, 20 Aug 2013 13:45:11 
To: <justinjovic@gmail.com>
Subject: [Bug 68225] Other: Libreoffice crashes on pdf generation


tommy27 <barta@quipo.it> changed:

           What    |Removed                     |Added
                 CC|                            |barta@quipo.it

--- Comment #1 from tommy27 <barta@quipo.it> ---
No crash using on Win7 64bit.
Comment 3 Julien Nabet 2013-08-23 05:25:03 UTC
- do you reproduce this with a brand new file (with just the word "test" in it)?
- did you install any specific fonts?
- did you install any LO specific extensions?
- do you use specific export PDF options or by default ones?
- could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try?

BTW, Tommy's comment was for the record. I mean, by default we don't know if a bug concerns every environment or not.
Comment 4 Julien Nabet 2013-08-24 13:05:52 UTC
According to the crash info, it seems a dup of fdo#68449. Since that last one has more info than this one, I put this one as dup.

*** This bug has been marked as a duplicate of bug 68449 ***
Comment 5 Justin 2013-08-24 23:42:35 UTC
This doesnt seem to be the same as the other bug report.
Comment 6 Julien Nabet 2013-08-25 08:37:34 UTC
You're right Justin, there are some differences between crash logs.

Could you answers the questions of comment 3?
Also, for the test, could you give a try to pre release 4.1.1 RC2 (see http://www.libreoffice.org/download/pre-releases) + daily master build (see http://dev-builds.libreoffice.org/daily/master/MacOSX-X86@43/current/)?
Comment 7 Justin 2013-08-25 12:24:06 UTC
Seems to work on Rc2. Was crashing with any document, but now its ok.  Not
sure if it was a local issue. I had tried to reinstall to make sure it
wasnt a corrupt install. I checked the hash of the file to make sure there
was no download corruption. I will reopen if this comes back.

On Sunday, August 25, 2013, wrote:

>  Julien Nabet <javascript:_e({}, 'cvml', 'serval2412@yahoo.fr');> changed bug
> 68225 <https://bugs.freedesktop.org/show_bug.cgi?id=68225>
>  What Removed Added  Status RESOLVED REOPENED  Resolution DUPLICATE ---
>  *Comment # 6 <https://bugs.freedesktop.org/show_bug.cgi?id=68225#c6> on bug
> 68225 <https://bugs.freedesktop.org/show_bug.cgi?id=68225> from Julien
> Nabet <javascript:_e({}, 'cvml', 'serval2412@yahoo.fr');> *
> You're right Justin, there are some differences between crash logs.
> Could you answers the questions of comment 3 <https://bugs.freedesktop.org/show_bug.cgi?id=68225#c3>?
> Also, for the test, could you give a try to pre release 4.1.1 RC2 (seehttp://www.libreoffice.org/download/pre-releases) + daily master build (seehttp://dev-builds.libreoffice.org/daily/master/MacOSX-X86@43/current/)?
>  ------------------------------
> You are receiving this mail because:
>    - You reported the bug.
Comment 8 tommy27 2013-08-25 12:43:12 UTC
please do not use your mailer to reply but instead visit the bug-report webpage at: https://bugs.freedesktop.org/show_bug.cgi?id=68225

please tell us if after a new clean installation the bug is still there or not.
Comment 9 Julien Nabet 2013-08-25 16:07:02 UTC
Justin: thank you for your feedback, I put it WFM.
As you said, don't hesitate to reopen this tracker if you reproduce the problem.
Comment 10 Dr. Matthias Weisser 2014-01-24 20:02:41 UTC
I am getting a similar problem using LO Version on Windows XP. LO crashes when I try producing a pdf file from my odt file 13_koerperfluessigkeiten_old55.odt. I am not able to attach this here because its a book. I tried several times. Every time another crash.
Comment 11 Dr. Matthias Weisser 2014-01-24 20:39:45 UTC
same problem crashing when WinXP is freshly booted after LO 4.1.4 newly installed. Same if my brother tries using the file on his Win7 system.

Unfortunately this is very bad for me - because if this is not solved I am not able selling my book ! This really is a threat !
Comment 12 Dr. Matthias Weisser 2014-01-24 21:13:52 UTC
my brother managed to get it exported to pdf using an export of 50 pages each and assembling those together afterwards. 

I tried once again on my XP system. Now it worked. I had rebuilt the index. I am not sure where the problem is located. I had this error before. I also have a longer text about 740 pages which does not seem to have a problem.