Bug 79091 - Installation failure with error code 1335, problem with libroffice1.cab
Summary: Installation failure with error code 1335, problem with libroffice1.cab
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
4.2.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: highest critical
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
: 107032 107908 (view as bug list)
Depends on:
Blocks: Installer-Windows
  Show dependency treegraph
 
Reported: 2014-05-22 22:26 UTC by purepa
Modified: 2018-12-28 06:01 UTC (History)
10 users (show)

See Also:
Crash report or crash signature:
Regression By:


Attachments
the error message in german (63.05 KB, image/jpeg)
2014-05-22 22:26 UTC, purepa
Details

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Description purepa 2014-05-22 22:26:38 UTC
Created attachment 99599 [details]
the error message in german

Problem description: 

As mentioned in the subject title, i can't install libreoffice versions newer than 4.1.3 with the last failed try on versoin 4.2.4

I did the checksum test within 7zip but no error occured

Steps to reproduce:
1. installation stops when the stup tries to copy some files (at least it is telling me that)

Current behavior:

I have to stick with version 4.1.3, which is a little bit frustrating, because i want to be up to date.

Expected behavior:

i just want to install libreoffice
              
Operating System: Windows 7
Version: 4.2.4.2 release
Comment 1 bfoman (inactive) 2014-05-23 16:00:47 UTC
Could you please check md5/sha checksums of your download?
http://download.documentfoundation.org/libreoffice/stable/4.2.4/win/x86/LibreOffice_4.2.4_Win_x86.msi.mirrorlist
Comment 2 raal 2014-09-06 19:19:33 UTC
Hello,
I installed version 4.3.1.2 without problems on win7. Please, could you test with newer version? Setting bug as needinfo, set as unconfirmed again if problem still occurs in newer version. Thank you.
Comment 3 QA Administrators 2015-04-01 14:46:53 UTC Comment hidden (obsolete)
Comment 4 Fred W. Bergmann 2015-04-29 16:37:22 UTC
Had same error upon trying to install 4.3.7 which was originally running. Now have no working LibreOffice!
Comment 5 raal 2015-04-29 16:47:45 UTC
(In reply to Fred W. Bergmann from comment #4)
> Had same error upon trying to install 4.3.7 which was originally running.
> Now have no working LibreOffice!

Please

    Download the files again (if you get the error twice, try another download mirror)
    Confirm the checksum of the files
Comment 6 João Paulo 2015-06-08 08:20:34 UTC
Never had this problem ever, and I install LibreOffice *every* *new* *release* on at least four Windws machines (from Vista to 8).

Please download the files again, check the md5/sha checksums of the downloaded files, and report back. Setting the status as NEEDINFO again.
Comment 7 QA Administrators 2015-06-08 14:26:33 UTC Comment hidden (obsolete)
Comment 8 Shishir Ranjit 2015-08-31 17:07:50 UTC
I tried to install the latest version 5.0.1 even downloaded multiple times from different mirrors but gives the same error. I even tried to install still version 4.4.5 but same error arises.
Installation failure with error code 1335, problem with libroffice1.cab
Comment 9 tommy27 2015-09-06 07:22:54 UTC
status NEW because of confirmation by another user in the previous comment
I also revert status to 4.2.4 which is the earliest version the bug was reproduced
Comment 10 QA Administrators 2017-05-22 13:21:46 UTC Comment hidden (obsolete)
Comment 11 Kevin Suo 2017-11-27 11:17:47 UTC
*** Bug 107908 has been marked as a duplicate of this bug. ***
Comment 12 Kevin Suo 2017-11-27 11:27:12 UTC
*** Bug 107032 has been marked as a duplicate of this bug. ***
Comment 13 Daniel Pablo Sheng 2018-09-28 00:14:20 UTC
error 1335 'libreoffice1.cab' corrupt and internal error 2350, Windows 10 1803 64Bit updated.
Comment 14 Daniel Pablo Sheng 2018-09-28 00:15:30 UTC Comment hidden (obsolete)
Comment 15 Xisco Faulí 2018-12-05 11:00:40 UTC
@Mike, I thought you could be interested in this issue...
Comment 16 Mike Kaganski 2018-12-05 11:13:07 UTC
(In reply to Xisco Faulí from comment #15)
> @Mike, I thought you could be interested in this issue...

No. The issue is strongly specific to some boxes, and not specific to installed software. The error is seen for any software (google for "error 1335 cab corrupt"), and attributed to multitude of problems ranging from broken downloads, to memory corruption, to antivirus intervention, and more. I don't believe we can call this a bug of LibreOffice, given that if our MSIs were broken, we would be overwhelmed with *millions* of failure reports.

In some cases, it could be a broken mirror (but not like reported in comment 8, where several mirrors were tried). In every case, it's helpful to mention exact mirror used for download, so that others could test that mirror and decide if that specific package on that specific mirror needs attention. Other from this, my take is NOTOURBUG.
Comment 17 Xisco Faulí 2018-12-05 13:15:13 UTC
(In reply to Daniel Pablo Sheng from comment #13)
> error 1335 'libreoffice1.cab' corrupt and internal error 2350, Windows 10
> 1803 64Bit updated.

@Daniel, which mirror did you use ?
Comment 18 Timur 2018-12-21 08:30:25 UTC
Since Daniel didn't respond, we may close this one. 
I think we may add "Installation failure?" link to https://www.libreoffice.org/download/download/ with an instruction to first check hash, sufficient space, download mirror, anti-virus.
Comment 19 Timur 2018-12-24 15:31:34 UTC
In See Also Bug 121749 issue was likely browser.
As Mike explained, it's mainly some other issue, not LO.
Comment 20 Mike Kaganski 2018-12-28 06:01:36 UTC
(In reply to Timur from comment #18)
> I think we may add "Installation failure?" link to
> https://www.libreoffice.org/download/download/ with an instruction to first
> check hash, sufficient space, download mirror, anti-virus.

Just wanted to add that we have a FAQ on this [1], so if someone (infra?) wants, it could be used as the suggested link.

[1] https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)