Bug 83693 - Other: Libreoffice freezing immediately after loading
Summary: Other: Libreoffice freezing immediately after loading
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
(earliest affected) release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
Whiteboard: BSA
: 83694 (view as bug list)
Depends on:
Reported: 2014-09-09 23:53 UTC by qbsmd
Modified: 2015-07-18 17:27 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:
Regression By:


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Description qbsmd 2014-09-09 23:53:08 UTC
Problem description: 
I've had Libreoffice installed on a Windows 8 (now Windows 8.1) laptop for about a year, and started having serious problems yesterday (2014-09-08). When attempting to open a file, it will spend several minutes working, and then show the file, but be completely frozen: clicking on or selecting the contents does nothing, buttons don't respond, menus don't open, and the window can't be moved. Attempting to open the applications directly does the same thing. Allowing Libreoffice to attempt to repair a file causes it to freeze immediately.

When this happened yesterday, I ran the 'repair' from the install file and was able to get it to work briefly, but today even multiple uninstallations and reinstallations have had no effect. I've upgraded to the most recent version ( and it freezes as well.

Steps to reproduce:
I have no idea.

Current behavior:
Nothing works

Expected behavior:
program should work
Operating System: Windows 8
Version: release
Comment 1 Julien Nabet 2014-09-10 12:02:04 UTC
*** Bug 83694 has been marked as a duplicate of this bug. ***
Comment 2 Julien Nabet 2014-09-10 12:05:07 UTC
During uninstall, did you rename (or remove) your LO directory profile (see https://wiki.documentfoundation.org/User_Profile#Windows)?

If you have Java installed, since LO on Windows is built only on 32 bits, do you have a JRE/JDK 32 bits?
Comment 3 Julien Nabet 2014-09-10 12:06:12 UTC
Also, did you install any specific fonts?
If yes, could you, for the test, disabled them and give it a new try?
Comment 4 QA Administrators 2015-06-08 14:28:25 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
Thank you for helping us make LibreOffice even better for everyone!

This NEEDINFO Message was generated on: 2015-06-08

Warm Regards,
QA Team
Comment 5 QA Administrators 2015-07-18 17:27:07 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO

Message generated on: 2015-07-18