While trying to upgrade to the newest version of LibreOffice the installation stops and displays the Error code 1316. The specified account already exists, then the installation rollsback. The installation fails. My system follows: Toshiba Satellite L70-A Intel core i3-3120 @ 2.50 GHz Memory 10 gb Windows 8.1 64 bit Hard drive 750 gb with 199 gb free
Want to try uninstalling and then trying to install again? This comment has more tips, including using CCleaner: https://bugs.documentfoundation.org/show_bug.cgi?id=68763#c6 Set to NEEDINFO. Change back to UNCONFIRMED, if the problem persists after trying all the tricks in the above-mentioned comment. Change to RESOLVED WORKSFORME, if the problem went away.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team This NEEDINFO message was generated on: 2015-09-03
I am using Windows 7 Pro I cannot upgrade from LibreOffice 5.0.0.5 to 5.0.1 nor to 5.0.2. I get an 'Error 1316 Account already exists'. Attempted installation rolls back. I have tried uninstalling LO, using Ccleaner and Glary Utilities, after using each to do a registry clean-up. Neither program will uninstall LO. Advice, please
(In reply to kabouter145 from comment #3) > I am using Windows 7 Pro > I cannot upgrade from LibreOffice 5.0.0.5 to 5.0.1 nor to 5.0.2. I get an > 'Error 1316 Account already exists'. Attempted installation rolls back. > I have tried uninstalling LO, using Ccleaner and Glary Utilities, after > using each to do a registry clean-up. Neither program will uninstall LO. > Advice, please Clear your MSIEXEC cache as suggested in the linked comment. MSIEXEC /UNREGISTER MSIEXEC /REGSERVER Then maybe a little clean up with CCleaner or similar (nothing too aggressive).
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team This INVALID Message was generated on: 2016-05-09