Bug 92276 - Installed LibO 5.0 crashes if started when Portable LibO is running (WinXP x86 specific?)
Summary: Installed LibO 5.0 crashes if started when Portable LibO is running (WinXP x8...
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.0.0.1 rc
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: haveBacktrace
Depends on:
Blocks:
 
Reported: 2015-06-23 14:11 UTC by Pedro
Modified: 2017-01-23 11:34 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Backtrace using Windbg (11.33 KB, text/plain)
2015-07-07 17:26 UTC, Pedro
Details

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Description Pedro 2015-06-23 14:11:54 UTC
Starting LibreOffice 5.0.0.1 when Portable LibreOffice (tested with v4.4.3.2) is running causes a consist crash with error SEH EXCEPTION: VIOLATION ERROR

When LibreOffice 5.0.0.1 is running and LibreOffice Portable is opened after, the latter will simply pop a message saying there is another version running and will not start.
Comment 1 tommy27 2015-06-23 19:34:28 UTC
do you refer to PortableApps LibO, right?

I've not used it recently but I can tell there's no conflict between X-LibreOffice 4.4.3.2 (which is another portable version of LibO from here: http://www.winpenpack.com/main/download.php?view.1354 ) and LibO 5.1.0.0 alpha.
Comment 2 Pedro 2015-06-23 20:01:16 UTC
Hi Tommy

(In reply to tommy27 from comment #1)
> do you refer to PortableApps LibO, right?

Yes, but the problem occurs with both.
 
> I've not used it recently but I can tell there's no conflict between
> X-LibreOffice 4.4.3.2 (which is another portable version of LibO from here:
> http://www.winpenpack.com/main/download.php?view.1354 ) and LibO 5.1.0.0
> alpha.

Actually there is also a conflict with X-LibreOffice which is the one I use regularly (I only reported the PortableApps because the people at TDF have some problem with WinPenPack).

I get the same crash when using X-LibreOffice and LibreOffice 5.0.0.1 32bit under Windows XP Pro x86
Comment 3 tommy27 2015-06-24 03:37:35 UTC
thanks for feedback. however I confirm no conflict between X-LibO 4.4.3 and LibO 5.1.0 alpha under Win8 x64

maybe your issue is WinXP or x86 specific... 
I have no machines with such O/S so I cannot retest

have you tried a 5.1.x daily build to see if the conflict is limited to 5.0.x codeline or affects master as well?
Comment 4 tommy27 2015-06-24 08:43:03 UTC
another test I made reveals no conflict between X-LibO 4.4.3 and LibO 5.0.0 RC1 under Win7 x64
Comment 5 Pedro 2015-06-24 08:56:35 UTC
(In reply to tommy27 from comment #4)
> another test I made reveals no conflict between X-LibO 4.4.3 and LibO 5.0.0
> RC1 under Win7 x64

I had no problems either on my Win7 x64 laptop running v5.0.0.1 x64 and X-LO 4.4.3 x86

Are you using LO 5.0.0.1 x64 under Win7 x64? I believe that there is no conflict if one version is x64 and the other x86 (as there is no X-LibO x64 yet)

I will test today with both x86 versions under Win7 x64
Comment 6 tommy27 2015-06-24 09:02:53 UTC
In all my tests the 5.0.x and 5.1.x version I used were x86
Comment 7 Pedro 2015-06-24 09:25:08 UTC
(In reply to tommy27 from comment #6)
> In all my tests the 5.0.x and 5.1.x version I used were x86

Ok, thanks! I will keep testing and posting progress. Maybe it's one of those DOESNTWORKFORME problems :)
Comment 8 Pedro 2015-06-24 21:34:55 UTC
No crash with v5.0.0.1 x86 and v4.4.3.2 x86 Portable under Windows 7 x64. This seems to be an x86 (or XP) problem only (or a DOESNTWORKFORME)
Comment 9 Pedro 2015-06-29 11:32:39 UTC
Still happens with 5.0.0.2 under Windows XP Pro x86 SP3

I tried a profile reset and it still crashes with the same error message.

Searching for SEH Exception showed this (among other solutions)
http://www.codeproject.com/Articles/422/SEH-and-C-Exceptions-catch-all-in-one
Comment 10 Buovjaga 2015-07-02 12:01:05 UTC
Backtrace could help: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
Comment 11 Pedro 2015-07-07 17:26:34 UTC
Created attachment 117106 [details]
Backtrace using Windbg
Comment 12 Buovjaga 2016-03-02 20:25:34 UTC
What is the status with 5.1.1?
Comment 13 Pedro 2016-03-03 11:06:20 UTC
(In reply to Beluga from comment #12)
> What is the status with 5.1.1?

Just tested with 5.1.1.3 x86. The problem remains.

Scenario 1
LibreOffice 5.1.1.3 is running
Open X-LibreOffice 5.0.4.2 Portable
Result X-LibreOffice 5.0.4.2 Portable crashes with SEH EXCEPTION: ACCESS VIOLATION

Scenario 2
X-LibreOffice 5.0.4.2 Portable is running
Open LibreOffice 5.1.1.3
Result LibreOffice 5.1.1.3 always locks on splash screen

Scenario 3
LibreOffice 5.1.1.3 is running
Open X-LibreOffice 4.4.7.2 Portable
Result X-LibreOffice 4.4.7.2 Portable offers Document recovery of zero documents. Pressing OK retarts X-LibreOffice 4.4.7.2 correctly but LibreOffice 5.1.1.3 crashes with SEH EXCEPTION: ACCESS VIOLATION

Scenario 4
X-LibreOffice 4.4.7.2 Portable is running
Open LibreOffice 5.1.1.3
Result LibreOffice 5.1.1.3 locks on splash screen on the first run and crashes with SEH EXCEPTION: VIOLATION ERROR on posterior runs
Comment 14 ribotb 2016-03-07 09:01:28 UTC
Hi,

I have not tested with X-LibreOffice 5.0.4.2 Portable. I've not found where I can download this version.

In scenario 3 and scenario 4, with  X-LibreOffice 4.4.7.2 Portable, I've no problem under Win7/x86. The two instances of LibreOffice run simultaneously.

Bernard
Comment 15 Pedro 2016-03-07 10:10:12 UTC
Hi Bernard

(In reply to ribotb from comment #14)
> I have not tested with X-LibreOffice 5.0.4.2 Portable. I've not found where
> I can download this version.

https://sourceforge.net/projects/winpenpack/files/X-LibreOffice/releases/

> In scenario 3 and scenario 4, with  X-LibreOffice 4.4.7.2 Portable, I've no
> problem under Win7/x86. The two instances of LibreOffice run simultaneously.

Ok. So it is not an x86 problem, it's a Win XP problem only.
Thank you for checking and reporting!
Comment 16 ribotb 2016-03-07 22:15:30 UTC
Under Win XP/SP3 :
- scenario 3 : OK for me
- scenario 4 : OK for me

Remark : under XP, I can't close LO 5.1.1.3 with File > Exit LibreOffice. Exit OKwhen clicking on (X).

Bernard
Comment 17 ribotb 2016-03-07 22:34:33 UTC
Scenario 1 : OK for me.
Scenario 2 : OK for me

Bernard
Comment 18 Buovjaga 2016-03-08 06:35:09 UTC
(In reply to ribotb from comment #16)
> Remark : under XP, I can't close LO 5.1.1.3 with File > Exit LibreOffice.
> Exit OKwhen clicking on (X).

Bug 92516
Comment 19 tommy27 2017-01-21 04:21:47 UTC
@Pedro
is the issue still present with LibO 5.2.4.2?
Comment 20 Pedro 2017-01-23 11:34:29 UTC
(In reply to tommy27 from comment #19)
> @Pedro
> is the issue still present with LibO 5.2.4.2?

No, no problem with LO 5.2.4.2 Portable running at the same time as LO 5.3.0.2 installed.
Changing to WORKSFORME