Bug Hunting Session
Bug 96213 - insert image with scanner
Summary: insert image with scanner
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Draw (show other bugs)
Version:
(earliest affected)
5.0.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Scanning Draw-Images
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Reported: 2015-12-02 20:03 UTC by PDS
Modified: 2017-10-09 07:30 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description PDS 2015-12-02 20:03:56 UTC
I am unable to use the insert scan with an Epson stylus SX.
I can select the scanner (or not), but I can scan any image.
It happens at every upgrade. First, I am unable to define the scanner; at the third or fourth update, usually I can scan the document. On 4.6 it works perfectly, but not with 5.3.
Comment 1 Julien Nabet 2015-12-02 21:11:55 UTC
For the test, could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows) and give a new try?
Comment 2 Buovjaga 2015-12-04 18:30:49 UTC
This is also about Draw, but sounds different: bug 95856
Comment 3 Buovjaga 2016-11-29 12:04:12 UTC
Does it still happen with 5.2? Make sure to test the profile renaming mentioned in comment 1.

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.
Comment 4 PDS 2016-11-29 12:42:33 UTC
5.2 works with my Epson Stylus SX.
More accurately, il has worked for two weeks. Now it's cut.
Something strange would happen with the two soft. The problem started in 2012.
I did'nt try to change the user profile these last days.
Comment 5 Buovjaga 2016-11-29 12:51:03 UTC
(In reply to PDS from comment #4)
> 5.2 works with my Epson Stylus SX.
> More accurately, il has worked for two weeks. Now it's cut.
> Something strange would happen with the two soft. The problem started in
> 2012.
> I did'nt try to change the user profile these last days.

Please try the user profile trick so we have exhausted all options.
Comment 6 QA Administrators 2017-08-30 19:27:47 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2017-09-29 08:54:46 UTC Comment hidden (obsolete)
Comment 8 PDS 2017-10-09 07:30:05 UTC
For 4 months, it has been ok