Bug 98109 - Completely broken after fresh installation
Summary: Completely broken after fresh installation
Status: RESOLVED DUPLICATE of bug 97733
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.1.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-02-23 12:56 UTC by klapautius
Modified: 2016-02-24 12:55 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Screenshot after typing (37.37 KB, image/png)
2016-02-23 12:56 UTC, klapautius
Details
opengl_device.log (313 bytes, text/plain)
2016-02-24 12:06 UTC, klapautius
Details

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Description klapautius 2016-02-23 12:56:14 UTC
Created attachment 122906 [details]
Screenshot after typing

Windows 8.1

After first-ever install of LO, program appears but the GUI is broken.
(same after reboot and reinstall and reboot again)

Calc: Shows no grid, just white background
Writer: Shows white and non-blinking prompt

Both Calc and Writer: 
If I enter text nothing is shown, but "Undo typing djfasdks..." appears in menu.
I can Save doc, this actually works, and contains the typed text.
Menus appear and look normal on right-click.
Menus are responsive, but no action taken (clicked random operations)
I can create new Doc, new window with same behaviour pops up. And can be closed.

Win Activity monitor doesn't show much going on for LO, it doesn't seem stuck.

Settings: I can open preferences, but not switch from first view.
I can close Prefs with Cancel button.

Opening any document, ODS, Doc/Docx, txt, nothing is shown.

- have Admin rights, single-user machine. 
- have tried run as Administrator.
- have refreshed to latest Java (I had next-latest)

Installations usually just work (Firefox, Visual Studio, OpenOffice...!)
No games or videos running in background that would interfere.


WHY the heck did I uninstall OpenOffice 3.3 for this?!
Comment 1 Buovjaga 2016-02-23 14:10:25 UTC
Disable Tools - Options - LibO - View - Use OpenGL for all rendering
As you don't see the menu, you should get there from the start center by Alt-T and then hitting O

If you don't see anything in the dialogs, you can edit
C:\Users\User\AppData\Roaming\LibreOffice\4\user\registrymodifications.xcu
Find the line with UseOpenGL and change the value like this:
<value>false</value>

Please give us the contents of:
C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log

(In reply to klapautius from comment #0)
> WHY the heck did I uninstall OpenOffice 3.3 for this?!

You were feeling adventurous and chose the first release of a major update I guess..
Comment 2 Buovjaga 2016-02-23 14:26:56 UTC
Found an existing report.
Please give us your opengl_device.log anyways.

*** This bug has been marked as a duplicate of bug 97733 ***
Comment 3 klapautius 2016-02-24 12:06:39 UTC
Created attachment 122943 [details]
opengl_device.log
Comment 4 klapautius 2016-02-24 12:27:24 UTC
(In reply to Beluga from comment #1)
> Disable Tools - Options - LibO - View - Use OpenGL for all rendering
> As you don't see the menu, you should get there from the start center by
> Alt-T and then hitting O

Thanks, but I can't find this. I can arrow down in Settings, but no idea where the setting is. Not worth the trouble.


> If you don't see anything in the dialogs, you can edit
> C:\Users\User\AppData\Roaming\LibreOffice\4\user\registrymodifications.xcu
> Find the line with UseOpenGL and change the value like this:
> <value>false</value>

That line doesn't exist. No string with "opengl" (caseless) in this file.

> Please give us the contents of:
> C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log

Done

> (In reply to klapautius from comment #0)
> > WHY the heck did I uninstall OpenOffice 3.3 for this?!
> 
> You were feeling adventurous and chose the first release of a major update I
> guess..

It was the one under the big green "download" link. 
Which one should I look for?   (<= rhetorical question)

Sorry for snarkiness, just that all versions have worked out of the box.
(I've used most Sun/Oracle/Adobe versions on work and home PC:s and Mac's over the years)


Will try 5.0.5 then.
HEY Why is LO tampering with Firefox AND Chrome???
I can't even uninstall without closing everything!
You have to restart system to uninstall ??
I'm filing a new bug report and then move to something else. 
There's no time for this.

Please consider your development policies if you want any new users.
Comment 5 klapautius 2016-02-24 12:44:38 UTC
Ah. 5.0.5 works. Thanks for replies, sorry to test your patience.
Comment 6 Buovjaga 2016-02-24 12:55:33 UTC
(In reply to klapautius from comment #4)
> Please consider your development policies if you want any new users.

LibreOffice is not a business. Of course there are some businesses contributing to development, but none of them have employees doing quality assurance (to my knowledge). So the users are doing most of the work outside development and these users would naturally like to see more users, but most importantly *contributors*.