Bug 113138 - FILESAVE general input/output error on save, files truncated (SMB share or SFTP drive using ExpandDrive or MountainDuck)
Summary: FILESAVE general input/output error on save, files truncated (SMB share or SF...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.4.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
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Keywords:
Depends on:
Blocks:
 
Reported: 2017-10-15 17:05 UTC by heseltine.michael
Modified: 2018-09-03 14:57 UTC (History)
2 users (show)

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Description heseltine.michael 2017-10-15 17:05:12 UTC
I fully expect this to be useless, as I cannot give an exact way to reproduce the error but here it goes anyway: 

For several x64 versions, up to 5.4.1.2 (which I'm currently using), Writer and Calc have destroyed my work on several occasion by suddenly saying "general input/output error" to all tries to save the file currently open. When this happens, I can only close the program (losing all changes made till my last backup). The file I tried to save to is truncated to zero bytes, though I can't say whether it was truncated by the save that caused the aforementioned error, or the one before that. 

The error appears without rhyme or reason, but always on file save, and seems to occur quicker and/or more often when I save more often (which I did to lose less work in between saves, to no avail). 

The problem has occured on two different Win10 professional installations on two different computers, with files of vastly different sizes, but always created with one of those LO installations. I have tried several LO versions, but the problem persists. 

If this happens, nothing can be saved (even after restarting LO or the whole machine) until I delete the user profile for LO. After that, I can use the suite again for a few minutes to a few days until the problem reappears. The files however, are gone. All I can do is get the backups and redo the changes.

I'm usually saving the files in question to a newwork drive (SMB share or SFTP drive using ExpandDrive or MountainDuck), but once the error occurs, the file can't be saved to any drive, be it remote or local. 

This seems to be related to a number of bugs reports of both LO and OO going back up to seven(!) years, e.g.

https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=65222
https://ask.libreoffice.org/en/question/90888/draw-general-inputoutput-error-while-saving-document/
https://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=71300
http://nabble.documentfoundation.org/General-input-output-error-when-saving-to-network-drive-td3061786.html

I have stopped using LO for now as I can't afford to lose any more time or files with this.
Comment 1 Buovjaga 2017-11-07 13:21:02 UTC
(In reply to heseltine.michael from comment #0)
> I'm usually saving the files in question to a newwork drive (SMB share or
> SFTP drive using ExpandDrive or MountainDuck), but once the error occurs,
> the file can't be saved to any drive, be it remote or local. 

Has it ever happened when saving to a local drive?
Comment 2 Timur 2017-11-07 17:54:17 UTC
(In reply to heseltine.michael from comment #0)
> This seems to be related to a number of bugs reports of both LO and OO going
> back up to seven(!) years, e.g.
There were different network issues, some of these are Linux, like Bug 99667.
Windows had bug 67534. And some Netware like Bug 81556.
But generally network works. You have to find why it doesn't in you case "(SMB share or SFTP drive using ExpandDrive or MountainDuck)".
Comment 3 Xisco Faulí 2018-01-09 11:18:56 UTC
(In reply to Buovjaga from comment #1)
> (In reply to heseltine.michael from comment #0)
> > I'm usually saving the files in question to a newwork drive (SMB share or
> > SFTP drive using ExpandDrive or MountainDuck), but once the error occurs,
> > the file can't be saved to any drive, be it remote or local. 
> 
> Has it ever happened when saving to a local drive?

Dear Reporter,
Could you please answer the question above?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the question is answered
Comment 4 QA Administrators 2018-07-31 09:38:32 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2018-09-03 14:57:19 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180903