Bug 115476 - LibreOffice Crash after login if quickstarter is enabled and Use Open GL disabled
Summary: LibreOffice Crash after login if quickstarter is enabled and Use Open GL disa...
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.2.0.4 release
Hardware: x86-64 (AMD64) Windows (All)
: high major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Quickstarter
  Show dependency treegraph
 
Reported: 2018-02-05 19:31 UTC by Kevin W. Gagel
Modified: 2018-06-14 19:14 UTC (History)
5 users (show)

See Also:
Crash report or crash signature: ["google_breakpad::ExceptionHandler::HandlePureVirtualCall()"]


Attachments
Shows the error message pop up. (5.82 KB, image/png)
2018-02-08 03:45 UTC, Kevin W. Gagel
Details
Eventlog details of crash (34.85 KB, image/png)
2018-02-08 03:46 UTC, Kevin W. Gagel
Details
GL Report (34.77 KB, text/plain)
2018-02-08 03:55 UTC, Kevin W. Gagel
Details

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Description Kevin W. Gagel 2018-02-05 19:31:36 UTC
Description:
I turned on my computer and logged into it. Then a crash report came up. I have LibreOffice quickstarter set to startup on login.

Steps to Reproduce:
1.Turn computer on
2.Login
3.Submitted crash report...

Actual Results:  
Everything seems to be working

Expected Results:
Everything seems to be working.


Reproducible: Didn't try


User Profile Reset: No



Additional Info:
crashreport.libreoffice.org/stats/crash_details/2be62e1f-5a50-4098-93f7-8cd389961802.
---Paste from About---
Version: 6.0.0.3 (x64)
Build ID: 64a0f66915f38c6217de274f0aa8e15618924765
CPU threads: 12; OS: Windows 10.0; UI render: GL; 
Locale: en-US (en_US); Calc: CL


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36
Comment 1 Buovjaga 2018-02-06 10:53:39 UTC
Not reproduced with quickstarter.

Win 10 64-bit
Version: 6.0.0.3 (x64)
Build ID: 64a0f66915f38c6217de274f0aa8e15618924765
CPU threads: 4; OS: Windows 10.0; UI render: default; 
Locale: fi-FI (fi_FI); Calc: group
Comment 2 Roman Kuznetsov 2018-02-06 11:29:15 UTC
don't repro on Windows 7 32 bit

Version: 6.0.0.2
Build ID: 06b618bb6f431d27fd2def25aa19c833e29b61cd
CPU threads: 4; OS: Windows 6.1; UI render: default; 
Locale: ru-RU (ru_RU); Calc: group
Comment 3 Buovjaga 2018-02-06 11:45:48 UTC Comment hidden (obsolete)
Comment 4 Driss 2018-02-06 12:02:12 UTC
not reproduced on Win 7 64bit

Version: 6.0.0.3
Comment 5 Timur 2018-02-06 12:33:41 UTC
http://crashreport.libreoffice.org/stats/signature/google_breakpad::ExceptionHandler::HandlePureVirtualCall%28%29 shows 22585 crash reports in Windowd x64, last being 6.0.0.3. And this is the only bug reported. So I'll confirm, regardless we don't have steps.
Comment 6 Xisco Faulí 2018-02-06 12:50:04 UTC
(In reply to Buovjaga from comment #3)
> Kevin: it does not crash, if you disable quickstarter?

OTOH, does it crash if OpenGL is disabled ? -> https://wiki.documentfoundation.org/OpenGL
Comment 7 Kevin W. Gagel 2018-02-08 03:40:21 UTC
(In reply to Buovjaga from comment #3)
> Kevin: it does not crash, if you disable quickstarter?

Well, it wouldn't if quickstarter were disabled. It seems to be crashing from quickstarter - or more accurately it appears to be quickstarter that is crashing. I just logged into my computer and was eventually greeted with another error message. I'll try to figure out where the logs are and where I can upload them here to add to this.
Comment 8 Kevin W. Gagel 2018-02-08 03:45:44 UTC
Created attachment 139683 [details]
Shows the error message pop up.

Started the computer today and logged into windows. After a few minutes of up time this error message popped up.
Comment 9 Kevin W. Gagel 2018-02-08 03:46:35 UTC
Created attachment 139684 [details]
Eventlog details of crash

Here are the evenlog details regarding the pop up error message.
Comment 10 Kevin W. Gagel 2018-02-08 03:55:49 UTC
Created attachment 139685 [details]
GL Report

A comment asked about Open GL so I downloaded the app and included this report.
Comment 11 Buovjaga 2018-02-08 09:52:23 UTC
(In reply to Kevin W. Gagel from comment #9)
> Created attachment 139684 [details]
> Eventlog details of crash
> 
> Here are the evenlog details regarding the pop up error message.

The faulting module is ucrtbase.dll. About the dll it is said "It's a critical part of Windows and without it being present no dynamically linked programs compiled with Visual Studio 2015 or later will run (they will crash instead)"

Kevin: did you check the OGL setting? Tools - Options - LibreOffice - View - Use OpenGL for all rendering
Comment 12 Kevin W. Gagel 2018-02-09 03:56:36 UTC
I checked the "Use Open GL..." setting. It was off (unchecked). I added check to it and restarted LibreOffice.

Oddly the error message did not show up today after I turned the computer on and logged in. I'll see how this goes and if it makes a difference or not.
Comment 13 Kevin W. Gagel 2018-02-12 20:01:15 UTC
I have not seen the error since turning on the Use Open GL setting.
Comment 14 V Stuart Foote 2018-02-23 19:15:24 UTC
Completely different issue than bug 115420 and dupes -- removing.

With original STR and quickstart & OpenGL configuration, could really use a crashreport via BreakPad automated reporting. Or it may be necessary for OP to attach the soffice.bin process to a WinDbg 64 session with Symbol File path pointing back to LO servers, and catch a "~* kp" stacktrace at crash.