Bug 115476 - LibreOffice Crash after login if quickstarter is enabled and Use Open GL disabled
Summary: LibreOffice Crash after login if quickstarter is enabled and Use Open GL disa...
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: high major
Assignee: Not Assigned
Depends on:
Blocks: Quickstarter Crash
  Show dependency treegraph
Reported: 2018-02-05 19:31 UTC by Kevin W. Gagel
Modified: 2022-12-15 03:21 UTC (History)
5 users (show)

See Also:
Crash report or crash signature: ["google_breakpad::ExceptionHandler::HandlePureVirtualCall()"]

Shows the error message pop up. (5.82 KB, image/png)
2018-02-08 03:45 UTC, Kevin W. Gagel
Eventlog details of crash (34.85 KB, image/png)
2018-02-08 03:46 UTC, Kevin W. Gagel
GL Report (34.77 KB, text/plain)
2018-02-08 03:55 UTC, Kevin W. Gagel

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Description Kevin W. Gagel 2018-02-05 19:31:36 UTC
I turned on my computer and logged into it. Then a crash report came up. I have LibreOffice quickstarter set to startup on login.

Steps to Reproduce:
1.Turn computer on
3.Submitted crash report...

Actual Results:  
Everything seems to be working

Expected Results:
Everything seems to be working.

Reproducible: Didn't try

User Profile Reset: No

Additional Info:
---Paste from About---
Version: (x64)
Build ID: 64a0f66915f38c6217de274f0aa8e15618924765
CPU threads: 12; OS: Windows 10.0; UI render: GL; 
Locale: en-US (en_US); Calc: CL

User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36
Comment 1 Buovjaga 2018-02-06 10:53:39 UTC
Not reproduced with quickstarter.

Win 10 64-bit
Version: (x64)
Build ID: 64a0f66915f38c6217de274f0aa8e15618924765
CPU threads: 4; OS: Windows 10.0; UI render: default; 
Locale: fi-FI (fi_FI); Calc: group
Comment 2 Roman Kuznetsov 2018-02-06 11:29:15 UTC
don't repro on Windows 7 32 bit

Build ID: 06b618bb6f431d27fd2def25aa19c833e29b61cd
CPU threads: 4; OS: Windows 6.1; UI render: default; 
Locale: ru-RU (ru_RU); Calc: group
Comment 3 Buovjaga 2018-02-06 11:45:48 UTC Comment hidden (obsolete)
Comment 4 Driss 2018-02-06 12:02:12 UTC
not reproduced on Win 7 64bit

Comment 5 Timur 2018-02-06 12:33:41 UTC
http://crashreport.libreoffice.org/stats/signature/google_breakpad::ExceptionHandler::HandlePureVirtualCall%28%29 shows 22585 crash reports in Windowd x64, last being And this is the only bug reported. So I'll confirm, regardless we don't have steps.
Comment 6 Xisco Faulí 2018-02-06 12:50:04 UTC
(In reply to Buovjaga from comment #3)
> Kevin: it does not crash, if you disable quickstarter?

OTOH, does it crash if OpenGL is disabled ? -> https://wiki.documentfoundation.org/OpenGL
Comment 7 Kevin W. Gagel 2018-02-08 03:40:21 UTC
(In reply to Buovjaga from comment #3)
> Kevin: it does not crash, if you disable quickstarter?

Well, it wouldn't if quickstarter were disabled. It seems to be crashing from quickstarter - or more accurately it appears to be quickstarter that is crashing. I just logged into my computer and was eventually greeted with another error message. I'll try to figure out where the logs are and where I can upload them here to add to this.
Comment 8 Kevin W. Gagel 2018-02-08 03:45:44 UTC
Created attachment 139683 [details]
Shows the error message pop up.

Started the computer today and logged into windows. After a few minutes of up time this error message popped up.
Comment 9 Kevin W. Gagel 2018-02-08 03:46:35 UTC
Created attachment 139684 [details]
Eventlog details of crash

Here are the evenlog details regarding the pop up error message.
Comment 10 Kevin W. Gagel 2018-02-08 03:55:49 UTC
Created attachment 139685 [details]
GL Report

A comment asked about Open GL so I downloaded the app and included this report.
Comment 11 Buovjaga 2018-02-08 09:52:23 UTC
(In reply to Kevin W. Gagel from comment #9)
> Created attachment 139684 [details]
> Eventlog details of crash
> Here are the evenlog details regarding the pop up error message.

The faulting module is ucrtbase.dll. About the dll it is said "It's a critical part of Windows and without it being present no dynamically linked programs compiled with Visual Studio 2015 or later will run (they will crash instead)"

Kevin: did you check the OGL setting? Tools - Options - LibreOffice - View - Use OpenGL for all rendering
Comment 12 Kevin W. Gagel 2018-02-09 03:56:36 UTC
I checked the "Use Open GL..." setting. It was off (unchecked). I added check to it and restarted LibreOffice.

Oddly the error message did not show up today after I turned the computer on and logged in. I'll see how this goes and if it makes a difference or not.
Comment 13 Kevin W. Gagel 2018-02-12 20:01:15 UTC
I have not seen the error since turning on the Use Open GL setting.
Comment 14 V Stuart Foote 2018-02-23 19:15:24 UTC
Completely different issue than bug 115420 and dupes -- removing.

With original STR and quickstart & OpenGL configuration, could really use a crashreport via BreakPad automated reporting. Or it may be necessary for OP to attach the soffice.bin process to a WinDbg 64 session with Symbol File path pointing back to LO servers, and catch a "~* kp" stacktrace at crash.
Comment 15 Falcon Marly 2018-10-03 11:39:58 UTC Comment hidden (spam)
Comment 16 QA Administrators 2019-10-04 03:05:40 UTC Comment hidden (obsolete)
Comment 17 QA Administrators 2022-05-17 03:30:50 UTC Comment hidden (obsolete)
Comment 18 Timur 2022-05-17 10:08:22 UTC
Nobody could confirm. I set Needinfo for a reporter to see if it happens Still or maybe resolved with a Bug 141769 that was fixed in 7.1.5.
Comment 19 QA Administrators 2022-11-14 03:34:07 UTC Comment hidden (obsolete)
Comment 20 QA Administrators 2022-12-15 03:21:09 UTC
Dear Kevin W. Gagel,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team