Bug 121053 - PRINTING: page and envelope size issue
Summary: PRINTING: page and envelope size issue
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
(earliest affected) release
Hardware: All All
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Printer-Settings
  Show dependency treegraph
Reported: 2018-10-30 11:35 UTC by Carlo
Modified: 2018-11-13 18:01 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

look at recognised printers (218.20 KB, image/png)
2018-10-30 12:25 UTC, Carlo

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Description Carlo 2018-10-30 11:35:51 UTC
hi all
i am running makulu (debian testing)
Libreoffice version:
Build ID: 1:6.1.3~rc1-1
printer is a Konica Minolta bizhub 4750

whenever i try to print a non A4 or letter page or envelope libreoffice writer automatically tells the printer to use a letter format.
the only way to prevent this -sometimes- is to not use the mailmerge printing

things get a bit better when i try to use the printer without the konica drivers: maybe libreoffice doens't tell the printer to use letter size pages but somehow it rotates the envelopes

i don't use letter size in printer settings, and as for libreoffice i need A4, not letter

i have tried to install the printer from the gui, from cups, tried to tell to use different interfaces like ipp jetdirect etc but with no help at all

when it's about C6/5 envelopes the only workaround is to tell from printer settings from the libreoffice printing screen to use paper formats from the printer and select A5 so that i can print decently enough over envelopes
till a couple of days ago i could safely print in any size from libreoffice; now i'm trying to downgrade to libreoffice hoping i can keep working

Steps to Reproduce:
1.print an envelop or a paper non a4 size, possibly using mailmerge
2.check the small printing preview from the printing window of libreoffice

Actual Results:
libreoffice tries to print a letter size envelope or paper

Expected Results:
it should print in the right position envelopes and etc, even in non standard size

Reproducible: Always

User Profile Reset: No

Additional Info:
Comment 1 Carlo 2018-10-30 12:25:12 UTC
Created attachment 146166 [details]
look at recognised printers
Comment 2 Carlo 2018-10-30 12:35:34 UTC
seems like previous comment wasn't saved

after much efforts and struggling i seemed to have libreoffice nad theprinter run smoothly, but after some ten minutes the printer with part of the mac address in the name appeared, but only libreoffice sees it
since it appeared the printer with the konica drivers prints in a4/letter only, while the other printer can "recognize" sizes similar to those i'm using but provided it does it prints portrait in any case, no matter what option i choose
Comment 3 Carlo 2018-10-30 19:11:17 UTC
little update:
i tried to print a mailmerge on a file from the printing screen:
the outcome was a pdf written on letter size rather than envelope
Comment 4 Timur 2018-11-13 13:52:51 UTC
Please give EXACT and most simple steps, given in detail.
Like where you put envelopes, what settings is printer, etc.
Do not say "possibly using mailmerge". It's not clear if this is print or mailmerge issue.
Comment 5 Carlo 2018-11-13 16:12:37 UTC
i said mailmerge because it seemed to affect only when i used mailmerge, but it's not so, thus let's start with the simplest hypothesis:

Libreoffice version now is
Build ID: 1:6.1.3-1

-new document
-format (not sure in english)
-select size c6/5
-select horizontal
-write something
-in the preview you see that if you use printer proprietary driver page size becomes a "letter"
-if i print printer asks me for a bigger than an envelop size, and provided i can print, of course writings are printed everywhere but when i need them to be

in order to print letter envelops i outta put paper, envelops, etc into the manual loader

libreoffice and other document viewers/editors, not cups, show another 4050 driverless printer

after latest updates things vary slightly if i choose driverless printer: writings are printed rather shifted, but playing with margins makes it almsot acceptable

not sure if i am missing something