Bug Hunting Session
Bug 98589 - Printing: selected envelope #11 or #12 paper size previewed as envelope #10 when trying to print
Summary: Printing: selected envelope #11 or #12 paper size previewed as envelope #10 w...
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
Inherited From OOo
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 121053 (view as bug list)
Depends on:
Blocks: Print-Dialog
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Reported: 2016-03-10 20:37 UTC by herrlefty
Modified: 2019-08-17 15:39 UTC (History)
4 users (show)

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Description herrlefty 2016-03-10 20:37:35 UTC
In versions 4.3.4.1 and 5.0.5.2

In Format Page, I can select a #11 or #12 envelope.  But when I select File Print, it gets changed either to a #10 envelope or sometimes to Letter size paper.  If I try to define a User (custom) size, it always gets changed to some predefined size (e.g., 6x9 gets changed to C5) when I try to print.

Identical results with HP 6500 and Canon MF217w.

In Microsoft Word Starter 2010 I can create identical documents and print with no problem at all.  I simply have to select the proper printer and insert the envelope.  No requirement to mess with any printer settings.
Comment 1 Robinson Tryon (qubit) 2016-03-11 03:58:34 UTC
TESTING with Ubuntu 14.04 +
LO 5.2.0.0.alpha0+ (2016-02-24_23:58:47)

(In reply to herrlefty from comment #0)
> In versions 4.3.4.1 and 5.0.5.2
> 
> In Format Page, I can select a #11 or #12 envelope.  

Repro steps:

- Open new document in Writer
- Format -> Page -> Page -> Paper Format -> Format -> #11 Envelope
- Click "OK"

(Going back to Format -> Page and checking the set value, #11 Envelope remains selected)

> But when I select File
> Print, it gets changed either to a #10 envelope or sometimes to Letter size
> paper.

- File -> Print (opens dialog)

CONFIRMED: The text at the top of the Preview area says "4.13 in (#10 Envelope)"

Status -> NEW
Comment 2 Robinson Tryon (qubit) 2016-03-11 04:20:08 UTC
(In reply to Robinson Tryon (qubit) from comment #1)
> CONFIRMED: The text at the top of the Preview area says "4.13 in (#10
> Envelope)"

I should note that this text remains constant regardless of which printer I've selected, or if I've selected "Print to File".
Comment 3 documentfoundation 2016-04-11 10:41:52 UTC
A workaround is, in the Print dialog, to select another printer, and select the correct printer again.

This workaround, as easy as it may look, is hard for a person who cannot hand-write addresses anymore, barely use the mouse, and whose computer literacy and short term memory are very low.
Comment 4 herrlefty 2016-04-11 19:26:19 UTC
(In reply to documentfoundation from comment #3)
> A workaround is, in the Print dialog, to select another printer, and select
> the correct printer again.
> 
> This workaround, as easy as it may look, is hard for a person who cannot
> hand-write addresses anymore, barely use the mouse, and whose computer
> literacy and short term memory are very low.

Workaround didn't work.  I selected the PDF "printer" and it did change to a #11 envelope.  But when I go back to the correct printer it changes right back to letter size (8-1/2 x 11).  

I have added a #11 envelope to the list of page sizes in the properties of the printer itself (I did not even have to do this in order to print property with Microsoft Word) but Libre still refuses to recognize it.

Believe me, I'm no fan of Word... but it looks like I'll have to rely on it for sizes that Libre is prejudiced against.
Comment 5 David Chatterton 2017-06-28 18:44:57 UTC
This bug is apparent when using LibreOffice under Mac OS but seems to work alright when using LibreOffice under Ubuntu. The printer in question is a HP-Photosmart-7520 series used wirelessly i.e. via the WiFi.

I have downloaded and installed the latest version of LibreOffice on the Mac and the bug is still there.

Ubuntu automatically ensures that LibreOffice is up-to-date, its current version being 5.3.2.2.

What I am trying to do it print a file to photo paper on the printer. It works using LibreOffice under Ubuntu but, on the Mac, the printer defaults to selecting A4 paper from the A4 paper tray and fails to select the photo paper in the photo tray.
Comment 6 QA Administrators 2018-06-29 02:46:05 UTC Comment hidden (obsolete)
Comment 7 Timur 2018-11-13 17:03:53 UTC
Repro in LO 5.0.6 and LO 6.2+ in Windows 7 for real physical printers. So I set to All. 
No repro for virtual printers. 
Title was too generic, let's focus on what's written, envelopes. Further tests are welcome. 
Please explain why Microsoft Word doesn't have those #11 and #12 envelopes. Can it be that printers don't support those sizes? 
And that it's not about printing but about supporting proper sizes?
Comment 8 Xisco Faulí 2019-01-24 12:42:29 UTC
Reproduced back to

LibreOffice 3.3.0 
OOO330m19 (Build:6)
tag libreoffice-3.3.0.4
Comment 9 Buovjaga 2019-08-17 15:39:36 UTC
*** Bug 121053 has been marked as a duplicate of this bug. ***