124593 – Libreoffice Calc 6.2 crash fresh install

Bug 124593 - Libreoffice Calc 6.2 crash fresh install

Summary: Libreoffice Calc 6.2 crash fresh install

Status:	RESOLVED INVALID

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	Calc (show other bugs)
Version: (earliest affected)	6.2.2.2 release
Hardware:	All All

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Duplicates (2):	124493 124650 (view as bug list)
Depends on:
Blocks:

Reported:	2019-04-07 21:37 UTC by Jonny Grant
Modified:	2019-11-08 15:56 UTC (History)
CC List:	2 users (show)

See Also:
Crash report or crash signature:

Attachments
gdb (12.22 KB, text/x-log) 2019-04-07 21:38 UTC, Jonny Grant	Details
View All Add an attachment (proposed patch, testcase, etc.)

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Description Jonny Grant 2019-04-07 21:37:40 UTC

Description:
Do you know maintains OutputDevice::LogicToPixel ?


Thread 1 "soffice.bin" received signal SIGSEGV, Segmentation fault.
0x00007f978d71ed80 in OutputDevice::LogicToPixel(Size const&, MapMode const&) const () from /usr/lib/libreoffice/program/libmergedlo.so
#0  0x00007f978d71ed80 in OutputDevice::LogicToPixel(Size const&, MapMode const&) const () at /usr/lib/libreoffice/program/libmergedlo.so

Steps to Reproduce:
1. install https://www.libreoffice.org/download/download/
2.open calc
3. close calc.

Actual Results:
Observe crash after 3

Expected Results:
Not crash


Reproducible: Always


User Profile Reset: No



Additional Info:
Will attach gdb trace

Comment 1 Jonny Grant 2019-04-07 21:38:12 UTC

Created attachment 150587 [details]
gdb

Comment 2 m_a_riosv 2019-04-07 22:24:01 UTC

Please test Menu/Help/Restart in Safe Mode.

Comment 3 Jonny Grant 2019-04-08 08:43:33 UTC

Do you know maintains OutputDevice::LogicToPixel ?
Please address in first instance.
I don't have the buggy DEBs installed anymore.

Comment 4 Xisco Faulí 2019-04-09 12:21:35 UTC

Could you please paste the info from Help - about LibreOffice ?

Comment 5 Jonny Grant 2019-04-09 17:53:49 UTC

Uninstalled the DEBs, which were 6.2.2

Did you reproduce?

Comment 6 Xisco Faulí 2019-04-12 09:55:40 UTC

*** Bug 124493 has been marked as a duplicate of this bug. ***

Comment 7 Xisco Faulí 2019-04-12 09:55:52 UTC

*** Bug 124650 has been marked as a duplicate of this bug. ***

Comment 8 QA Administrators 2019-10-10 02:41:00 UTC Comment hidden (obsolete)

Dear Jonny Grant,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 9 Jonny Grant 2019-10-10 16:43:27 UTC

There are none of your developers working on this? Just close it. I'll no longer waste my time reporting crash bugs on a project without a team. You may as well close every ticket, if no one is working on crashes with a backtrace OutputDevice::LogicToPixel(Size const&, MapMode const&) const () from /usr/lib/libreoffice/program/libmergedlo.so

Why is it de-referencing NULL?

Comment 10 Jonny Grant 2019-10-10 16:59:52 UTC

Looks like it is this file that is crashing

https://code.woboq.org/libreoffice/libreoffice/vcl/source/gdi/outmap.cxx.html

Size OutputDevice::LogicToPixel( const Size& rLogicSize,
                                 const MapMode& rMapMode ) const

Comment 11 QA Administrators 2019-10-11 02:39:19 UTC Comment hidden (obsolete)

[Automated Action] NeedInfo-To-Unconfirmed

Comment 12 Xisco Faulí 2019-10-16 08:49:26 UTC

(In reply to Xisco Faulí from comment #4)
> Could you please paste the info from Help - about LibreOffice ?

This question remains unanswered...

Comment 13 Jonny Grant 2019-10-16 12:48:44 UTC

(In reply to Xisco Faulí from comment #12)
> (In reply to Xisco Faulí from comment #4)
> > Could you please paste the info from Help - about LibreOffice ?
> 
> This question remains unanswered...

See comment #5

Comment 14 QA Administrators 2019-10-17 02:37:44 UTC Comment hidden (obsolete)

[Automated Action] NeedInfo-To-Unconfirmed

Comment 15 Xisco Faulí 2019-11-08 12:05:19 UTC

(In reply to Jonny Grant from comment #13)
> (In reply to Xisco Faulí from comment #12)
> > (In reply to Xisco Faulí from comment #4)
> > > Could you please paste the info from Help - about LibreOffice ?
> > 
> > This question remains unanswered...
> 
> See comment #5

I'm not interested in the version but in the environment you are using. we use different backends, gtk3, gtk2, x11, kde5...

Comment 16 Jonny Grant 2019-11-08 12:19:53 UTC

(In reply to Xisco Faulí from comment #15)
> (In reply to Jonny Grant from comment #13)
> > (In reply to Xisco Faulí from comment #12)
> > > (In reply to Xisco Faulí from comment #4)
> > > > Could you please paste the info from Help - about LibreOffice ?
> > > 
> > > This question remains unanswered...
> > 
> > See comment #5
> 
> I'm not interested in the version but in the environment you are using. we
> use different backends, gtk3, gtk2, x11, kde5...



Version: 6.0.7.3
Build ID: 1:6.0.7-0ubuntu0.18.04.10
CPU threads: 8; OS: Linux 4.15; UI render: default; VCL: gtk3; 
Locale: en-GB (en_GB.UTF-8); Calc: group

What did you identify from the backtrace?

Comment 17 Xisco Faulí 2019-11-08 12:23:54 UTC

(In reply to Jonny Grant from comment #16)
> (In reply to Xisco Faulí from comment #15)
> > (In reply to Jonny Grant from comment #13)
> > > (In reply to Xisco Faulí from comment #12)
> > > > (In reply to Xisco Faulí from comment #4)
> > > > > Could you please paste the info from Help - about LibreOffice ?
> > > > 
> > > > This question remains unanswered...
> > > 
> > > See comment #5
> > 
> > I'm not interested in the version but in the environment you are using. we
> > use different backends, gtk3, gtk2, x11, kde5...
> 
> 
> 
> Version: 6.0.7.3
> Build ID: 1:6.0.7-0ubuntu0.18.04.10
> CPU threads: 8; OS: Linux 4.15; UI render: default; VCL: gtk3; 
> Locale: en-GB (en_GB.UTF-8); Calc: group
> 
> What did you identify from the backtrace?

Nothing, it should be taked with a debug build. You can get one from https://dev-builds.libreoffice.org/daily/master/ ( those with dbg in there name ). Call LibreOffice with program/soffice --backtrace, reproduce the crash and attach the gdbtrace.log file

Comment 18 Jonny Grant 2019-11-08 12:30:31 UTC

(In reply to Xisco Faulí from comment #17)
> (In reply to Jonny Grant from comment #16)
> > (In reply to Xisco Faulí from comment #15)
> > > (In reply to Jonny Grant from comment #13)
> > > > (In reply to Xisco Faulí from comment #12)
> > > > > (In reply to Xisco Faulí from comment #4)
> > > > > > Could you please paste the info from Help - about LibreOffice ?
> > > > > 
> > > > > This question remains unanswered...
> > > > 
> > > > See comment #5
> > > 
> > > I'm not interested in the version but in the environment you are using. we
> > > use different backends, gtk3, gtk2, x11, kde5...
> > 
> > 
> > 
> > Version: 6.0.7.3
> > Build ID: 1:6.0.7-0ubuntu0.18.04.10
> > CPU threads: 8; OS: Linux 4.15; UI render: default; VCL: gtk3; 
> > Locale: en-GB (en_GB.UTF-8); Calc: group
> > 
> > What did you identify from the backtrace?
> 
> Nothing, it should be taked with a debug build. You can get one from
> https://dev-builds.libreoffice.org/daily/master/ ( those with dbg in there
> name ). Call LibreOffice with program/soffice --backtrace, reproduce the
> crash and attach the gdbtrace.log file

Attached that gdb backtrace months ago.

Just close the ticket, you're wasting my time.

Comment 19 Xisco Faulí 2019-11-08 12:36:26 UTC

(In reply to Jonny Grant from comment #18)
> (In reply to Xisco Faulí from comment #17)
> > (In reply to Jonny Grant from comment #16)
> > > (In reply to Xisco Faulí from comment #15)
> > > > (In reply to Jonny Grant from comment #13)
> > > > > (In reply to Xisco Faulí from comment #12)
> > > > > > (In reply to Xisco Faulí from comment #4)
> > > > > > > Could you please paste the info from Help - about LibreOffice ?
> > > > > > 
> > > > > > This question remains unanswered...
> > > > > 
> > > > > See comment #5
> > > > 
> > > > I'm not interested in the version but in the environment you are using. we
> > > > use different backends, gtk3, gtk2, x11, kde5...
> > > 
> > > 
> > > 
> > > Version: 6.0.7.3
> > > Build ID: 1:6.0.7-0ubuntu0.18.04.10
> > > CPU threads: 8; OS: Linux 4.15; UI render: default; VCL: gtk3; 
> > > Locale: en-GB (en_GB.UTF-8); Calc: group
> > > 
> > > What did you identify from the backtrace?
> > 
> > Nothing, it should be taked with a debug build. You can get one from
> > https://dev-builds.libreoffice.org/daily/master/ ( those with dbg in there
> > name ). Call LibreOffice with program/soffice --backtrace, reproduce the
> > crash and attach the gdbtrace.log file
> 
> Attached that gdb backtrace months ago.
> 
> Just close the ticket, you're wasting my time.

Did you use a debug build back in the time? I doubt it

Comment 20 Jonny Grant 2019-11-08 12:54:13 UTC

(In reply to Xisco Faulí from comment #19)
> (In reply to Jonny Grant from comment #18)
> > (In reply to Xisco Faulí from comment #17)
> > > (In reply to Jonny Grant from comment #16)
> > > > (In reply to Xisco Faulí from comment #15)
> > > > > (In reply to Jonny Grant from comment #13)
> > > > > > (In reply to Xisco Faulí from comment #12)
> > > > > > > (In reply to Xisco Faulí from comment #4)
> > > > > > > > Could you please paste the info from Help - about LibreOffice ?
> > > > > > > 
> > > > > > > This question remains unanswered...
> > > > > > 
> > > > > > See comment #5
> > > > > 
> > > > > I'm not interested in the version but in the environment you are using. we
> > > > > use different backends, gtk3, gtk2, x11, kde5...
> > > > 
> > > > 
> > > > 
> > > > Version: 6.0.7.3
> > > > Build ID: 1:6.0.7-0ubuntu0.18.04.10
> > > > CPU threads: 8; OS: Linux 4.15; UI render: default; VCL: gtk3; 
> > > > Locale: en-GB (en_GB.UTF-8); Calc: group
> > > > 
> > > > What did you identify from the backtrace?
> > > 
> > > Nothing, it should be taked with a debug build. You can get one from
> > > https://dev-builds.libreoffice.org/daily/master/ ( those with dbg in there
> > > name ). Call LibreOffice with program/soffice --backtrace, reproduce the
> > > crash and attach the gdbtrace.log file
> > 
> > Attached that gdb backtrace months ago.
> > 
> > Just close the ticket, you're wasting my time.
> 
> Did you use a debug build back in the time? I doubt it

It's a long time since gdb report 2019-04-07, I don't recall.
Well some of the symbols are there.

Why not fix the backtrace script to append a complete version log of all binaries and confirmation if it is a debug build?

Comment 21 Xisco Faulí 2019-11-08 13:03:15 UTC

(In reply to Jonny Grant from comment #20)
> Why not fix the backtrace script to append a complete version log of all
> binaries and confirmation if it is a debug build?

How do you know it's not fixed in master if you don't even try it ? You're using 6.0.7.3 which was released 1 year ago. The file vcl/source/gdi/outmap.cxx you mentioned in comment 10 doesn't even exist anymore.
Who is waiting other's time here ?

Comment 22 Jonny Grant 2019-11-08 15:56:46 UTC

(In reply to Xisco Faulí from comment #21)
> (In reply to Jonny Grant from comment #20)
> > Why not fix the backtrace script to append a complete version log of all
> > binaries and confirmation if it is a debug build?
> 
> How do you know it's not fixed in master if you don't even try it ? You're
> using 6.0.7.3 which was released 1 year ago. The file
> vcl/source/gdi/outmap.cxx you mentioned in comment 10 doesn't even exist
> anymore.
> Who is waiting other's time here ?

This was raised 8 months ago. Clearly I am wasting my time providing crash reports.

I'll save us both time and close the ticket.