Description: LibreOffice simply doesn't work when I try to open a .doc file (I don't remember this happening with the previous releases -- if it ever did it has been very occasional); the file opens for a second, and then I get a notification that due to an "unexpected error" LibreOffice has stopped working. I manage to open the file approximately in every 10th attempt. I manage to open the file instantly if I open it in Microsoft Word first and save it as .docx. Steps to Reproduce: First of all even though I tried to download LibreOffice in English (choosing the language option specifically) I get it in Italian only and can't change the language of the interface. So I'm just assuming what the notifications say in EN: 1) I try to open a .doc, and I get a notification "Due to an unexpected error, LibreOffice was blocked.(...)" 2) I then get a 2nd notification for sending an error report and I also have the option to "Restart LibreOffice to access the safe mode" 3) I try to restart LibreOffice and restore the file I had tried to open --> Windows notification "LibreOffice has stopped working". This happens also if I decide NOT to restore the file I had tried to open. 4) All the above points apply also if I open the program in Safe Mode I have uninstalled the program and reinstalled it and opened it in safe mode but it just keeps crashing. Actual Results: The program keeps crashing. Only very occasionally I manage to open the file. The crash reason is EXCEPTION_ACCESS_VIOLATION_READ Workaround is to open it in Microsoft Word and save it as .docx and then open it in LibreOffice -- naturally applies only if you have the access to MS Word, or if not, I suppose you have to get another application for the file conversion. Expected Results: It should open the .doc file. Reproducible: Always User Profile Reset: No Additional Info: Versione: 6.2.3.2 (x64) Build ID: aecc05fe267cc68dde00352a451aa867b3b546ac Thread CPU: 2; SO: Windows 6.1; Resa interfaccia: predefinito; VCL: win; Versione locale: it-IT (it_IT); Lingua interfaccia: it-IT Calc: threaded Also, as said I received the program in Italian even though I specifically downloaded it from the language list as English (US) and I can't change the language of the interface after installing it.
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? If the bug still exist, please attach a sample document, as this makes it easier for us to verify the bug. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.) I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
Thanks Oliver, Many thanks for your reply. I didn't reset the profile because the wiki link you sent (I had already seen it earlier) says the following: • select Continue in safe mode • Test and see if the problem is gone. • If the problem persists, you can exit the safe mode because the user profile was not the cause of the problem. And I did try to use the safe mode but nothing changed. I'll reset the profile as soon as I can and will update the situation then. Many thanks again, Laura
Does it happen with a specific doc file only or with any doc file? In the last case, if you create a brand new file on MSOffice containing just "test" and save it with doc extension, does LO crash too? Did you install some extensions? Could you give a look to https://wiki.documentfoundation.org/QA/FirstSteps? It could be interesting to know your UI Rendering.
Created attachment 151070 [details] sample file for LibreOffice crashing Please see my comment on April 29th.
Hello everyone, I managed to reproduce a file that creates/carries the issue I've had recently, and I've attached it. The file is from a CAT tool (Computer-Assisted Translation) called Wordfast (this particular version is Wordfast Pro 5) and the file is a bilingual report used for reviewing; I use that sometimes for spellcheck, and I have installed an add-on called Voikko (for Finnish) in LibreOffice. As you can see, the file is full of "comments" - those are for the glossary matches, i.e. (in case you don't know) you can add glossaries/terminologies to the CAT tools and when you translate, the program suggests you preferred translations for certain words. So all those color-highlighted words/expressions on the left column are present in the glossary that I should follow and on the right the text shows if and how much I have followed the glossary (I now added some obvious ones to the glossary just to create the effect for this test). So: 1) If I try to open that file as it is now, LibreOffice crashes. 2) If I remove the "comments" in MS Office and then open the file in LibreOffice, it opens just fine. 3) If I open the file on my Mac, that has the version 4.2.6003 of LibreOffice, the file opens without any issues - but it doesn't have the "comments" in it (which I wouldn't need anyway). Let me know if you need some further information on this. Many thanks, Laura
(In reply to Oliver Brinzing from comment #1) Hi Oliver, I've now added some further information, see my new comment below. Thanks!
(In reply to Julien Nabet from comment #3) Hi Julien, I've now added some further information, see my new comment below. Also, my rendering is "default" (I hadn't yet figured out how to change the UI in English so above the detail "predefinito" refers to it), and I have installed an extension called Voikko. Thanks!
confirming crash with: Version: 6.2.3.2 (x64) Build-ID: aecc05fe267cc68dde00352a451aa867b3b546ac CPU-Threads: 4; BS: Windows 10.0; UI-Render: Standard; VCL: win; Gebietsschema: de-DE (de_DE); UI-Sprache: de-DE Calc: no crash with: Version: 6.1.6.2 (x64) Build-ID: 104be1be28d1c5200e1c50b0a00747fe8c907aa8 CPU-Threads: 4; BS: Windows 10.0; UI-Render: Standard; Gebietsschema: de-DE (de_DE); Calc:
Created attachment 151076 [details] bt with debug symbols On pc Debian x86-64 with master sources updated today, I could reproduce this.
Created attachment 151077 [details] Valgrind trace
Also reproduced in Version: 6.3.0.0.alpha0+ Build ID: f45f8d0c6eb1d5d28a92399b82d13c2894f06069 CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; Locale: ca-ES (ca_ES.UTF-8); UI-Language: en-US Calc: threaded
Regression introduced by: author Mark Hung <marklh9@gmail.com> 2016-07-28 20:20:26 +0800 committer Mark Hung <marklh9@gmail.com> 2016-08-24 00:06:38 +0000 commit d5fab973d0af95c433c5f6a9492014f7db642489 (patch) tree f19158f0387942588c76dda42293b377fb462273 parent cc497d86e092315f78a89f3ace8b81623dad7b46 (diff) tdf#87224 Merge character borders across different scripts. Bisected with: bibisect-linux-64-5.3 Adding Cc: to Mark Hung
SwLinePortion::Truncate() called in SwTextFormatter::FormatReset() delete the portion referred by m_pFirstOfBorderMerge.
Mark Hung committed a patch related to this issue. It has been pushed to "master": https://git.libreoffice.org/core/+/96acebb72211b4718eb3038c427df37b55b17b0b%5E%21 tdf#124937 reset m_pFirstOfBorderMerge before truncate. It will be available in 6.3.0. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
Mark Hung committed a patch related to this issue. It has been pushed to "libreoffice-6-2": https://git.libreoffice.org/core/+/2b95e5bdf91204ecc03bcf98375c2620b71f1c3d%5E%21 tdf#124937 reset m_pFirstOfBorderMerge before truncate. It will be available in 6.2.5. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
Verified in Version: 6.3.0.0.alpha1+ Build ID: 9c7fac47aacb0877c7d212217089a680400c1377 CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; Locale: ca-ES (ca_ES.UTF-8); UI-Language: en-US Calc: threaded @Mark Hung, thanks for fixing this issue!
Excellent, many thanks! So, do you recommend uninstalling LibreOffice and downloading & installing the latest version again?
(In reply to Laura from comment #17) > Excellent, many thanks! So, do you recommend uninstalling LibreOffice and > downloading & installing the latest version again? Please, wait until LibreOffice 6.2.5 is available at the beginning of July
(In reply to Xisco Faulí from comment #18) > Please, wait until LibreOffice 6.2.5 is available at the beginning of July Ok will do thanks!
Please guys, help me. I am also having the same problem and none of the solutions mentioned here seem to work. https://hulafrog.com/carlsbad-encinitas-ca/encinitas-roofing-pros
Xisco Fauli committed a patch related to this issue. It has been pushed to "master": https://git.libreoffice.org/core/commit/a86f7a139012b4b49c0420041769c4b68a289eab tdf#124937: sw_ww8export3: Add unittest It will be available in 7.3.0. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.