Description: Crash when LO/Writer is started for the first time (after Windows start) when the email program "The Bat" is running. The LO/Writer loader dialog shows about 30% of the progress and stops. If I close/kill the frozen loader and start LO/Writer again => it works normally. Restart Windows and it will crash again on first start. Steps to Reproduce: 1. Start Windows 10 (21H2, Pro, 64 bit) 2. Install "The Bat" (version 10.1, 64 bit) and run it https://www.ritlabs.com/en/products/thebat/download.php 3. Start LO/Writer (double click on a DOC file) 4. The loader shows about 30% of the progress and stops Actual Results: If the frozen loader is killed and LO/Writer restarted, it works normally. This happens only on the first LO/Writer start after a Windows start. Expected Results: Normal LO/Writer start. Reproducible: Always User Profile Reset: No Additional Info: Start normally.
What happens if you start LO via shortcut, not double click? User Profile Reset: indicates you should do it, please try both Help-Restart in Safe mode and rename LO user profile folder.
Also paste info from Help-About. And try to change Skia in Tools-Options-View.
I confirm this. Test W11 LO 7.2 installed and 7.5+ parallel. Also with LO shortcut. Regardless of Skia.
I just tried all of your suggestions, no difference. (Skia is disabled, OpenGL disabled) LO restart in Safe Mode, new user folder ... no difference. Another examination: (after Windows restart) 1) Start LO/Writer, no problems ... close LO/writer. 2) Start TheBat and keep it running. 3) Start Writer again => no problems. The problem is only when TheBat is started first and running.
I cannot run WinDbg with 32-bit that has symbols. So only with 64-bit: 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 4734 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 61950 Key : Analysis.Init.CPU.mSec Value: 4765 Key : Analysis.Init.Elapsed.mSec Value: 64277 Key : Analysis.Memory.CommitPeak.Mb Value: 221 Key : Timeline.Process.Start.DeltaSec Value: 14 Key : WER.OS.Branch Value: co_release Key : WER.OS.Timestamp Value: 2021-06-04T16:28:00Z Key : WER.OS.Version Value: 10.0.22000.1 Key : WER.Process.Version Value: 71.1.0.0 FILE_IN_CAB: soffice.bin_220712_150329.dmp COMMENT: *** procdump -w -h soffice.bin *** Hung window detected: 5026e NTGLOBALFLAG: 0 PROCESS_BAM_CURRENT_THROTTLED: 0 PROCESS_BAM_PREVIOUS_THROTTLED: 0 APPLICATION_VERIFIER_FLAGS: 0 EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 0000000000000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 FAULTING_THREAD: 000002ec PROCESS_NAME: icudt71.dll ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached. EXCEPTION_CODE_STR: 80000003 STACK_TEXT: 000000e1`cdb8e838 00007ffd`78eaedad : 00000290`16c5f460 00000000`00000001 00000290`16c5f460 00007ffd`26459ca0 : win32u!NtUserDdeInitialize+0x14 000000e1`cdb8e840 00007ffd`2645af7f : 00000290`1695c420 000000e1`cdb8e940 00000000`00000000 00000290`163b7940 : user32!InternalDdeInitialize+0x17d 000000e1`cdb8e8e0 00007ffd`25eb9853 : 00000290`163b7940 00000290`0d35b7e0 00000290`1695c420 00007ffd`39113669 : mergedlo!DdeService::DdeService+0xcf 000000e1`cdb8e980 00007ffd`25eaa9f7 : 00000290`00000003 00000290`0bebe820 00000290`163b7940 00000290`084d3370 : mergedlo!SfxApplication::InitializeDde+0xb3 000000e1`cdb8eab0 00007ffd`25eaa6f4 : 00000290`16cd8401 00000290`16cd8408 00000290`16cd8400 00000290`084d3370 : mergedlo!SfxApplication::SfxApplication+0x107 000000e1`cdb8eb10 00007ffd`26184d04 : 00000290`168ef4e0 00000290`16cd8408 00000290`084eefc0 00000290`084eefc0 : mergedlo!SfxApplication::GetOrCreate+0x114 000000e1`cdb8eb60 00007ffd`26186dc3 : 00000290`16cd8330 00000290`084e10d0 00000290`1687bd28 00000290`16cd8408 : mergedlo!makeNotebookbarTabControl+0x4ac4 000000e1`cdb8eba0 00007ffd`38dbf1b4 : 000000e1`cdb8ec90 000000e1`cdb8ed18 00000290`00000001 00000290`084e10d0 : mergedlo!com_sun_star_comp_sfx2_GlobalEventBroadcaster_get_implementation+0x63 000000e1`cdb8ebe0 00007ffd`38dbeeee : 00007ffd`3a181038 000000e1`cdb8ed38 000000e1`cdb8ed18 00000290`084e10d0 : cppuhelper3MSC!cppu::IPropertyArrayHelper::IPropertyArrayHelper+0x5024 000000e1`cdb8ec20 00007ffd`38dbe6f2 : 00007ffd`38d54850 000000e1`cdb8ed38 00000290`0c2cc748 00000290`0c2cc748 : cppuhelper3MSC!cppu::IPropertyArrayHelper::IPropertyArrayHelper+0x4d5e 000000e1`cdb8ec90 00007ffd`38d5e68b : 00000290`0c2cc738 00000290`084e10d0 000000e1`cdb8f220 00000290`084e10d0 : cppuhelper3MSC!cppu::IPropertyArrayHelper::IPropertyArrayHelper+0x4562 000000e1`cdb8ecc0 00007ffd`38d5ef17 : 00000290`084e1080 000000e1`cdb8f070 000000e1`cdb8f128 00000000`00000000 : cppuhelper3MSC!cppu::WeakAggComponentImplHelperBase::operator delete+0x2d6b 000000e1`cdb8f050 00007ffd`24f2f2b3 : 00007ffd`38d5ee30 000000e1`cdb8f250 000000e1`cdb8f220 00007ffd`765e00a6 : cppuhelper3MSC!cppu::WeakAggComponentImplHelperBase::operator delete+0x35f7 000000e1`cdb8f0a0 00007ffd`26244bb9 : 000000e1`cdb8f250 00000290`16983600 000000e1`cdb8f268 00000290`0bedff20 : mergedlo!basicide_handle_basic_error+0x15e63 000000e1`cdb8f120 00007ffd`276bdedd : 00007ffd`2a0a7070 00007ffd`2a0a7070 00000000`00000000 00007ffd`2a0c5030 : mergedlo!cppu::WeakImplHelper<com::sun::star::container::XChild,com::sun::star::document::XDocumentPropertiesSupplier,com::sun::star::document::XCmisDocument,com::sun::star::rdf::XDocumentMetadataAccess,com::sun::star::document::XDocumentRecovery,com::sun::star::document::XUndoManagerSupplier,com::sun::star::document::XShapeEventBroadcaster,com::sun::star::document::XDocumentEventBroadcaster,com::sun::star::lang::XEventListener,com::sun::star::document::XEventsSupplier,com::sun::star::document::XEmbeddedScripts,com::sun::star::document::XScriptInvocationContext,com::sun::star::frame::XModel3,com::sun::star::util::XModifiable2,com::sun::star::view::XPrintable,com::sun::star::view::XPrintJobBroadcaster,com::sun::star::frame::XStorable2,com::sun::star::frame::XLoadable,com::sun::star::script::XStarBasicAccess,com::sun::star::document::XViewDataSupplier,com::sun::star::util::XCloseable,com::sun::star::datatransfer::XTransferable,com::sun::star::document::XDocumentSubStorageSupplier,com::sun::star::document::XStorageBasedDocument,com::sun::star::script::provider::XScriptProviderSupplier,com::sun::star::ui::XUIConfigurationManagerSupplier,com::sun::star::embed::XVisualObject,com::sun::star::lang::XUnoTunnel,com::sun::star::frame::XModule,com::sun::star::frame::XTitle,com::sun::star::frame::XTitleChangeBroadcaster,com::sun::star::frame::XUntitledNumbers>::acquire+0xa399 000000e1`cdb8f830 00007ffd`2626a732 : 000000e1`00000000 00000290`084ec3d0 00007ffd`2a0a7070 00000290`084ec3d0 : mergedlo!ImplSVMain+0xdd 000000e1`cdb8f880 00007ff6`7e3d101b : 00000290`0bebe820 00000290`084ec3d0 000000e1`cdb8f950 00000290`084ec3d0 : mergedlo!soffice_main+0x282 000000e1`cdb8f990 00007ff6`7e3d12d4 : 00000000`00000000 00007ff6`7e3d13dd 00000000`00000000 00000000`00000000 : soffice!main+0x1b 000000e1`cdb8f9c0 00007ffd`786d54e0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : soffice!main+0x2d4 000000e1`cdb8fa00 00007ffd`7908485b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x10 000000e1`cdb8fa30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2b SYMBOL_NAME: win32u!NtUserDdeInitialize+14 MODULE_NAME: win32u IMAGE_NAME: win32u.dll STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb FAILURE_BUCKET_ID: BREAKPOINT_80000003_win32u.dll!NtUserDdeInitialize OS_VERSION: 10.0.22000.1 BUILDLAB_STR: co_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 6.2.22000.739 FAILURE_ID_HASH: {2bb11218-72f3-e14d-908e-0a62acbf84b2} Followup: MachineOwner ---------
I have same issue with Libreoffice 7.5.3 64bit and The Bat! 10.1 32bit on Windows 11 21H2. Testcase: 0. Switch off Hibernation and Windows Quickstart, shutdown, switch off PC, wait some minutes and start Windows again (all to have a real coldstart) 1. Login to your Windows 11 user 2. Start The Bat! 32bit 10.1.0.2 3. Wait a few seconds until The Bat! UI has completed 4. Start LibreOffice by Windows > Search > Libreoffice 5. LibreOffice not visible 6. Checking in task manager shows 2 LibreOffice processes but no LibreOffice UI 7. Close The Bat! 8. Wait 1-2 seconds and Libreoffice starts and shows UI now 9. Close LibreOffice 10. Wait 1 minute 11. Start LibreOffice 12. LibreOffice starts without delay!!! - Windows 11 21H2 x64 Build 22000.918 - The Bat! 10.1.0.2 32bit - Libreoffice Version: 7.3.5.2 (x64) / LibreOffice Community Build ID: 184fe81b8c8c30d8b5082578aee2fed2ea847c01 CPU threads: 4; OS: Windows 10.0 Build 22000; UI render: Skia/Vulkan; VCL: win Locale: de-DE (de_DE); UI: de-DE Calc: CL Sorry, I do not know which program has the issue, that why i ask at Ritlabs support and here.
There is also a connection to a new TheBat option "Run CEF browser in single process" (Preferences->General). (CEF = TheBat uses Chromium engine for HTML emails) I would say: if this TB option is ON, the LO starts without problems. Please verify. Maybe this helps too, it seems to be related to Chromium or some parts of it.
I reported issue to Ritlabs bug tracker for the The Bat! blocking Libreoffice. https://bt.ritlabs.com/view.php?id=2208
*** Bug 154841 has been marked as a duplicate of this bug. ***
Blocking bug is still valid! Tested with LO 7.6.4.1 64bit + 24.2.0 64bit + The Bat! 11.0.4 32bit
Blocking bug still alive ! Same symptoms (The Bat (11.0.4) started before LibreOffice (24.2) => LO stalls at first launch).