Bug 154737 - Mac forces printing in landscape mode
Summary: Mac forces printing in landscape mode
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.2.2.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: notBibisectable, regression
Depends on:
Blocks: Print
  Show dependency treegraph
 
Reported: 2023-04-09 21:51 UTC by Adam Smith
Modified: 2023-05-30 22:42 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Adam Smith 2023-04-09 21:51:30 UTC
Description:
Different variants of this bug appear to go back to 2015 or so. When you have a letter-sized document, LibreOffice *insists* on printing it in landscape orientation, and there's no apparent way to alter it. However, I can't find any info on it in current versions. (I did find a lot of old, snarky threads. This issue has been marked closed several times.)

Yes, some workarounds work. I can set the document width to be 8.49", and it behaves correctly. I can output to PDF and print the PDF, and that works. However I'm trying to teach my techphobic mother-in-law to use this program, and these workarounds really are a bridge too far.

I hope that someone is able to fix this bug soon. It appears to have been in LibreOffice for nearly a decade.

Steps to Reproduce:
1.Make a letter-sized portrait document on a Mac.
2.Try to print it.
3.

Actual Results:
It forces you to print in landscape, with a giant margin on the right, and cutting it off on the bottom.

Expected Results:
Printing should match the orientation of the document.


Reproducible: Always


User Profile Reset: No

Additional Info:
We upgraded from LO 7.2.2 to 7.5.2, in an effort to fix this. There was no difference.
Comment 1 m_a_riosv 2023-04-09 23:12:02 UTC
Please test with a clean profile, Menu/Help/Restart in Safe Mode
Comment 2 Adam Smith 2023-04-09 23:24:14 UTC
(In reply to m.a.riosv from comment #1)
> Please test with a clean profile, Menu/Help/Restart in Safe Mode

Done. Makes not a bit of difference. It forces a print in landscape mode, with no apparent way to change this.
Comment 3 QA Administrators 2023-04-10 03:18:15 UTC Comment hidden (obsolete)
Comment 4 Alex Thurgood 2023-04-10 08:34:38 UTC
@Adam : could you let us know the locale, keyboard and language settings for:

- the OS;
- LibreOffice;
- the printer name/model, and driver version, (and any default page setting within the printer configuration)

Could you also let us know what the default page style is when you open a new Writer document (does it open as Letter, or is it A4) ? 

I have seen other similar reports in the past, but as I'm an A4 European (fr-FR) user, I would probably have to change my whole work environment to try and reproduce this issue.
Comment 5 Alex Thurgood 2023-04-10 08:37:45 UTC
Previously reported here, so confirming:

https://ask.libreoffice.org/t/how-do-i-stop-it-from-printing-in-landscape-mode-instead-of-portrait-mode/20765/37

This is an old bug indeed.
Comment 6 Alex Thurgood 2023-04-10 08:46:14 UTC
Looks like bug 92190 has come back.
Comment 7 Alex Thurgood 2023-04-10 08:46:56 UTC
Regression, because it was seemingly solved for a while.
Comment 8 Adam Smith 2023-04-10 08:49:31 UTC
(In reply to Alex Thurgood from comment #4)
> @Adam : could you let us know the locale, keyboard and language settings for:
> 
> - the OS;
> - LibreOffice;
> - the printer name/model, and driver version, (and any default page setting
> within the printer configuration)
> 
> Could you also let us know what the default page style is when you open a
> new Writer document (does it open as Letter, or is it A4) ? 
> 
> I have seen other similar reports in the past, but as I'm an A4 European
> (fr-FR) user, I would probably have to change my whole work environment to
> try and reproduce this issue.

It's hard to get all that info immediately--this was at a relative's house, and I was there for the Easter holiday. I'll try to get it soon.

But I can confirm that this was in the US--so used standard American settings including American English, and with a default paper size of letter (8½"×11") and not A4.
Comment 9 Stéphane Guillou (stragu) 2023-05-30 22:37:58 UTC
changing earliest version affected according to OP.