Bug 154737 - Mac forces printing in landscape mode
Summary: Mac forces printing in landscape mode
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.2.2.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: notBibisectable, regression
Depends on:
Blocks: Print
  Show dependency treegraph
 
Reported: 2023-04-09 21:51 UTC by Adam Smith
Modified: 2025-05-30 03:12 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Adam Smith 2023-04-09 21:51:30 UTC
Description:
Different variants of this bug appear to go back to 2015 or so. When you have a letter-sized document, LibreOffice *insists* on printing it in landscape orientation, and there's no apparent way to alter it. However, I can't find any info on it in current versions. (I did find a lot of old, snarky threads. This issue has been marked closed several times.)

Yes, some workarounds work. I can set the document width to be 8.49", and it behaves correctly. I can output to PDF and print the PDF, and that works. However I'm trying to teach my techphobic mother-in-law to use this program, and these workarounds really are a bridge too far.

I hope that someone is able to fix this bug soon. It appears to have been in LibreOffice for nearly a decade.

Steps to Reproduce:
1.Make a letter-sized portrait document on a Mac.
2.Try to print it.
3.

Actual Results:
It forces you to print in landscape, with a giant margin on the right, and cutting it off on the bottom.

Expected Results:
Printing should match the orientation of the document.


Reproducible: Always


User Profile Reset: No

Additional Info:
We upgraded from LO 7.2.2 to 7.5.2, in an effort to fix this. There was no difference.
Comment 1 m_a_riosv 2023-04-09 23:12:02 UTC
Please test with a clean profile, Menu/Help/Restart in Safe Mode
Comment 2 Adam Smith 2023-04-09 23:24:14 UTC
(In reply to m.a.riosv from comment #1)
> Please test with a clean profile, Menu/Help/Restart in Safe Mode

Done. Makes not a bit of difference. It forces a print in landscape mode, with no apparent way to change this.
Comment 3 QA Administrators 2023-04-10 03:18:15 UTC Comment hidden (obsolete)
Comment 4 Alex Thurgood 2023-04-10 08:34:38 UTC
@Adam : could you let us know the locale, keyboard and language settings for:

- the OS;
- LibreOffice;
- the printer name/model, and driver version, (and any default page setting within the printer configuration)

Could you also let us know what the default page style is when you open a new Writer document (does it open as Letter, or is it A4) ? 

I have seen other similar reports in the past, but as I'm an A4 European (fr-FR) user, I would probably have to change my whole work environment to try and reproduce this issue.
Comment 5 Alex Thurgood 2023-04-10 08:37:45 UTC
Previously reported here, so confirming:

https://ask.libreoffice.org/t/how-do-i-stop-it-from-printing-in-landscape-mode-instead-of-portrait-mode/20765/37

This is an old bug indeed.
Comment 6 Alex Thurgood 2023-04-10 08:46:14 UTC
Looks like bug 92190 has come back.
Comment 7 Alex Thurgood 2023-04-10 08:46:56 UTC
Regression, because it was seemingly solved for a while.
Comment 8 Adam Smith 2023-04-10 08:49:31 UTC
(In reply to Alex Thurgood from comment #4)
> @Adam : could you let us know the locale, keyboard and language settings for:
> 
> - the OS;
> - LibreOffice;
> - the printer name/model, and driver version, (and any default page setting
> within the printer configuration)
> 
> Could you also let us know what the default page style is when you open a
> new Writer document (does it open as Letter, or is it A4) ? 
> 
> I have seen other similar reports in the past, but as I'm an A4 European
> (fr-FR) user, I would probably have to change my whole work environment to
> try and reproduce this issue.

It's hard to get all that info immediately--this was at a relative's house, and I was there for the Easter holiday. I'll try to get it soon.

But I can confirm that this was in the US--so used standard American settings including American English, and with a default paper size of letter (8½"×11") and not A4.
Comment 9 Stéphane Guillou (stragu) 2023-05-30 22:37:58 UTC
changing earliest version affected according to OP.
Comment 10 QA Administrators 2025-05-30 03:12:43 UTC
Dear Adam Smith,

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
 
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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