Hi, I have been using LibreOffice since the start, almost exclusively Writer. I usually produce PDF versions of the texts I write after I finish them.
I installed LibreOffice 3.5 on a Windows 7 computer soon after it became available, and since then the program crashes every time I press the button to create a PDF.
The texts I produce are relatively short (average 10-20 pages) and simple (few if any graphics, tables, etc.).
In the meantime I have gone back to LibreOffice 3.4.5, which did and still does work fine with no glitches or crashes.
Could you provide a document to reproduce the problem, please?
Created attachment 60056 [details]
Document witch causes libreoffice to crash on PDF export
I have windows 7 with LibreOffice 18.104.22.168
Build ID: dc9775d-05ecbee-0851ad3-1586698-727bf66
And I experience the same problem as described above.
The only difference is my document is in Hebrew.
(In reply to comment #3)
> I have windows 7 with LibreOffice 22.214.171.124
> Build ID: dc9775d-05ecbee-0851ad3-1586698-727bf66
> And I experience the same problem as described above.
> The only difference is my document is in Hebrew.
(1) Tried with LibO 126.96.36.199 (on WinXP 32b)
- Writer (Untitled 1) > File > Open > 'test.odt' (your attached file)
- Crash (FILEOPEN)
(2) Tried with LibO 188.8.131.52
- Writer (Untitled 1) > File > Open > 'test.odt' (your attached file) [OK]
- File > Export as PDF... [OK]
Works for me with LibO 184.108.40.206.
Working from Win 7 64 bit on AM64 six core platform and Intel 64 quad core Q6600. LO 220.127.116.11 Writer crashes with both button and export menu (various settings).
May be related to hidden formatting copied from web or an online .pdf file as I have had some success after removing all formatting from text and re-formatting within LO. This had begun happening with LO 3.4.5 and did not change after un-install, directories removed, and clean install of 18.104.22.168. Doesn't affect Calc .pdf exports for us so far.
This is a major headache as almost all of our output leaves our office in .pdf format. Currently working around this issue by using print to .pdf instead, too clumsy to use except briefly.
Any other suggestions?
Have just downloaded and tested the test document (in Hebrew) which opened, displayed and exported to .pdf for me without any problem.
The bug persists with other documents...puzzling!
For me updating to LO 22.214.171.124 solved the issue.
[Not reproducible] with "LibreOffice 126.96.36.199 - Mac OS X 10.5.8 (32bits) Catalan UI"
[Not Reproducible] with "LibreOffice 3.3.4 - Ubuntu 11.04 (32bit) Spanish UI"
Changing Platform from 'MacOS' to 'Windows', because everybody who confirms this problem works on Windows (original description, comment #3, comment #4, comment #5).
Changing Version back to LibreOffice 3.5.0 Release, as it was in the beginning, because the Version picker should show the earliest (!) version in which the problem appeared, not the last one.
Similar to bug 47511 - "PDF: Writer: exporting a document as pdf file will crash Writer". But it is hard to say whether this is the same bug or just a similar one. So I don't think we should mark one of these bugs as duplicate.
[Not reproducible] with LibreOffice 188.8.131.52 (Build-ID: 281b639-6baa1d3-ef66a77-d866f25-f36d45f), German UI, running on MacOS X 10.6.8, German UI, with Evgeny's sample document: exported to PDF without problems.
Therefore, as far as I see, the only comment which still mentions the problem with LibreOffice 3.5.2 (!) is comment #5 by Sandy Kerr. Howevery, Sandy Kerr mentions in comment #6 that she could export Evgeny's sample document without problems. So the problem mentionend by Evgeny in comment #2 and #3 with LibreOffice 3.5.1 seems to be fixed in LibreOffice 3.5.2 for everybody (cf. comment #4!). Therefore, it seems probable that the problems mentioned by Sandy Kerr in comment #5 have a different root that the problems mentioned in comment #2, comment #3, comment #4; and, while Evgeny's problem seems fixed with LibreOffice 3.5.2, Sandy Kerr's problems are not.
Is it possible for you to provide a sample document like the ones you mention in comment #5, that still crashes when LibreOffice 3.5.2 when you try to export it as PDF? If your documents contain confidential informations, could you please try to anonymize such a document, I mean, replace confidential information by 'xxxx' or so, in order to get a file which is no longer confidential but still triggers the bug, i.e. still crashes LibreOffice? This would be very very helpful. Thank you in advance!
@email@example.com (original reporter):
Could you please try if LibreOffice 3.5.2 still crashes when you export your documents as PDF? It would be very helpful to know if the bug you see is of the kind fixed in LibreOffice 3.5.2 (see comment #7), or if the bug you see still persists in LibreOffice 3.5.2. Thank you in advance!
Keyword 'regression' added, because both the original description and comment #5 tell us that earlier versions did not have this bug.
[Not Reproducible] with LibreOffice 184.108.40.206 - Debian 6.0.3 squeeze (32bit) Catalan UI
[Not Reproducible] with LibreOffice 220.127.116.11 - Win XP (32bit) Spanish UI
Build ID: 281b639-6baa1d3-ef66a77-d866f25-f36d45
Running on Windows 7 Pro, SP1, 64 bit edition
I was unable to reproduce the results. It seems that this bug has been fixed in LibreOffice 18.104.22.168.
Some more related/duplicate bug reports:
Bug 39041 - "WRITER PDF Export with bookmarks crashes"
Bug 32771 - "Writer crashes while exporting big PDF file."
Bug 46750 - "PDF export crash on ODT document"
Bug 46891 - "CRASH when PDFEXPORT"
If you haven't already done it, to be sure to be on a good basis, could you (those who have still the problem) try to reproduce the problem with a clean install of last stable version of LO, I mean :
- uninstall LO
- remove or backup LO profile (see http://wiki.documentfoundation.org/UserProfile)
- clean registry with a tool (for example ccleaner which is free)
- install again
If you still got these problems and if you have got some time and are authorized to do so (in professional context), you can try to give more information by following this excellent video :
NOT reproducible with "Document witch causes libreoffice to crash on PDF export " and "LibreOffice 22.214.171.124 (RC2) German UI/Locale [Build-ID: 235ab8a-3802056-4a8fed3-2d66ea8-e241b80] on German WIN7 Home Premium (64bit) (i tested various settings).
A very simple way for a test with a clean installation would be to do a Server installation due to <https://wiki.documentfoundation.org/Installing_in_parallel#Windows> (don't forget to modify bootstrap.ini).
The only reproducer we've got here is one which is reportedly fixed in 126.96.36.199 while we have reports but no reproducers of crashes on systems where the first attachment works but something else doesn't. We can't progress without a reproducer, so closing :-(
Feel absolutely free to reopen this if there is a reproducer that can be attached here that we can work with