Bug 46891 - CRASH when PDFEXPORT
Summary: CRASH when PDFEXPORT
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.5.0 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-03-02 05:52 UTC by Christian MINARY
Modified: 2013-07-08 21:22 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:
Regression By:


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Description Christian MINARY 2012-03-02 05:52:24 UTC
Whan making PDF from an an odt file, either from the PDF export file menu or the PDF button Writer crashes.
The only alternative is to create the PDF using a virtual printer (Fxit in my case) 
My OS is Windows 7 64bits
Comment 1 Rainer Bielefeld Retired 2012-03-02 06:29:20 UTC
NOT Reproducible with "LibreOffice 3.5.1.1 German UI/Locale [Build-ID: 45a2874-aa8c38d-dff3b9c-def3dbd-62463c8] on German WIN7 Home Premium (64bit) 

Might be related to 
"Bug 39041 - WRITER PDF Export with bookmarks crashes"
"Bug 32771 - Writer crashes while exporting big PDF file.!
"Bug 46750 - PDF export crash on ODT document"

@Christian MINARY:
Thank you for your report – unfortunately important inormation is missing.
May be hints on <http://wiki.documentfoundation.org/BugReport> will help you to find out what information will be useful to reproduce your problem? If you believe that that  is really sophisticated please as for Help on a user mailing list
Please:
- Attach a sample document (not only screenshot)
- Attach screenshots with comments if you believe that that might explain the 
  problem better than a text comment, for example with all your PDF export 
  settings.
  Best way is to insert your screenshots
  into a DRAW document and to add comments that explain what you want to show
- Contribute a step by step instruction containing every key press and every 
  mouse click how to reproduce your problem (due to example in Bug 43431)
– if possible contribute an instruction how to create a sample document 
  from the scratch
- add information 
  -- concerning your PC (video card, ...)
  -- concerning your OS (Language)
  -- concerning your LibO localization (UI language, Locale setting)
  –- Libo settings that might be related to your problems 
    (video hardware acceleration ...)
  -- how you launch LibO and how you opened the sample document
  –- If you can contribute an OOo Issue that might be useful
  -- everything else crossing your mind after you read linked texts
Even  if you can not provide all demanded information, every little new information might bring the breakthrough.
May be you can test <https://www.libreoffice.org/get-help/bug/> for submitting bug reports?
Comment 2 Roman Eisele 2012-04-30 09:07:51 UTC
Some more related bug reports:
* Bug 47511 - PDF: Writer: exporting a document as pdf file will crash Writer
* Bug 46256 - LibreOffice 3.5 Writer crashes when making PDF.

From the count of similar reports/duplicates I suppose we have a real problem with PDF export from Writer in LibreOffice 3.5.x, but it is hard to track it down ...
Comment 3 Christian MINARY 2012-05-02 06:08:14 UTC
With some files, Writer crashes not only to export to PDF but simply when you print. I discovered that with the same file it does not crash if you print from the print preview box,
Comment 4 Roman Eisele 2012-07-15 10:31:05 UTC
> With some files, Writer crashes not only to export to PDF but simply
> when you print.

@Christian MINARY:
Could you please attach such an .odt file which makes LibreOffice crash when you try to print or export the file? This would allow us to reproduce the problem, if possible. Thank you very much!

(To attach a file to this bug report, just click on "Add an attachment" right on this page.)
Comment 5 QA Administrators 2013-05-26 22:31:45 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 6 Christian MINARY 2013-05-27 06:27:35 UTC
It seems that the bug is no longer happening with further versions of LibreOffice. 3.6 and 4 seem to be ok.
Comment 7 QA Administrators 2013-07-08 21:22:06 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO