Bug 52025 - PRINTING: Can't print COM-10 (#10) size envelopes
Summary: PRINTING: Can't print COM-10 (#10) size envelopes
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.5.5.2 rc
Hardware: Other All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2012-07-12 18:14 UTC by Fabian Rodriguez
Modified: 2024-02-19 08:01 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Example StarWriter 5 envelope template (916.50 KB, application/vnd.stardivision.writer)
2012-07-12 18:14 UTC, Fabian Rodriguez
Details
Versions of original SDW saved as ODT. (231.45 KB, application/zip)
2013-10-20 21:48 UTC, Owen Genat (retired)
Details
Original SDW (same page size) saved as ODT. (119.35 KB, application/vnd.oasis.opendocument.text)
2013-10-20 21:54 UTC, Owen Genat (retired)
Details

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Description Fabian Rodriguez 2012-07-12 18:14:20 UTC
Created attachment 64148 [details]
Example StarWriter 5 envelope template

Problem description: 

Steps to reproduce:
1. Create a template for a #10 envelope, either through Page>Format or Insert>Envelope. Populate 2 pages (front+back)
2. Make sure the printer setup is COM10, MP Tray or manual, Landscape
3. Print

Current behavior:
The printer correctly asks for the envelope for top side, then bottom side. The text prints portrait in the middle of the envelope. The paper format is also list, being reset at C5, everytime printing is requested.

Expected behavior:
The envelop prints as shown on the preview screen.

Platform (if different from the browser):          
Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:13.0) Gecko/20100101 Firefox/13.0.1

This was tested using Ubuntu 12.04LTS + updated LibreOffice from PPA (LibreOffice 3.5.5.2 Version ID : 350m1(Build:2).

The attached document worked in OpenOffice.org 3.2.0
Comment 1 Fabian Rodriguez 2012-07-12 18:15:38 UTC
Possibly related:
Bug 51132
Comment 2 tommy27 2013-10-20 04:04:16 UTC
I can't open the attached file in 4.1.2.3.
I receive an error messagge "version conflict".

would you please upload a new working version?
Comment 3 Owen Genat (retired) 2013-10-20 13:38:10 UTC
To add to comment #2 support for "legacy binary StarOffice (version 1.x → 5.x) files" was dropped in v4.0:

https://wiki.documentfoundation.org/ReleaseNotes/4.0#Feature_removal_.2F_deprecation

I can open the attachment OK using v3.5.7.2 but receive a "general input/output error" under v3.6.7.2. I can't assist with printing though.
Comment 4 Owen Genat (retired) 2013-10-20 21:48:23 UTC
Created attachment 87901 [details]
Versions of original SDW saved as ODT.

I noticed that v3.5.7.2 opens the original SDW with a "#6 3/4 (Personal) Envelope" page size. That may mean this bug is related to, or a duplicate of, bug #52926 where the envelope size is reported as not being saved correctly. The reverted envelope size in this case though is different both in size and name.

I created the two attached ODTs by opening the SDW in v3.5.7.2 and:

1. Inserted a manual page break at the end of the first page (to preserve content location).
2. Highlighted all (CTRL+A) and set both pages to use "#10 Envelope" (Format > Page...).
3. Saved the v3572 file in v3.5.7.2 (as it is not possible to save back to the old binary format).
4. Exited LO.
5. Opened the v3572 ODT in v4.1.2.2 and saved it as the v4122 ODT.
Comment 5 Owen Genat (retired) 2013-10-20 21:54:09 UTC
Created attachment 87902 [details]
Original SDW (same page size) saved as ODT.

I forgot to include the version with the original "#6 3/4 (Personal) Envelope" page size. This one is simply the SDW opened with v3.5.7.2 and saved to ODT.
Comment 6 Joel Madero 2013-10-21 06:04:31 UTC
Seems like we need some information here so marking as such. 

Once attachment is made, mark as UNCONFIRMED and we'll try to address it faster than we did this time. Apologies for the long delay
Comment 7 QA Administrators 2014-05-17 00:33:54 UTC
Dear Bug Submitter,

Please read the entire message before proceeding.

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 8 QA Administrators 2014-06-01 20:29:54 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO