Created attachment 125570 [details] Backtrace I'm not sure when the crash is occurring and aware of a reason, but this crash repeats about once per day of active work. More strange, crash occurs only on one computer, while on other LO works fine. Hardware: AMD socket AM1 system, integrated video card Radeon R3, 2GB RAM, hdd. Software: M$ Windows 8.1, Firefox, LO. I'm tried to take backtrace of a crash but not sure it is useful. WinDbg was running under user rights. I forget to set symbols path for this user, so first analyze is a trash. After this, I set symbol path and tried to analyze again, but get symbol error again. I set 'reload' checkbox at symbol path dialogue, and it seems to work for third analyze attempt. If it is still unusable - I can wait for new crash, running WinDbg under administrator rights.
Do you have this enabled: Tools - Options - LibreOffice - View - Use OpenGL for all rendering? If yes, what is the content of your C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log Set to NEEDINFO. Change back to UNCONFIRMED after you have provided the information.
OpenGL, and even OpenCL are both disabled completely. That options do not matter. BTW, this crash is not LO version depended. Occurs at least 5.0.x and maybe 4.x.x Now running WinDbg under admin rights, waiting for another crash.
Also you may upgrade to recent LO 5.1.4.
*** Bug 101418 has been marked as a duplicate of this bug. ***
Marking this as new since two people have reported it. Bug 101418 added the following debug info: here is the event log at the time of crash Faulting application name: soffice.bin, version: 5.0.6.3, time stamp: 0x572b0738 Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6 Exception code: 0x40000015 Fault offset: 0x000a7676 Faulting process id: 0x11ec Faulting application start time: 0x01d1ec89a52027e3 Faulting application path: C:\Program Files (x86)\LibreOffice 5\program\soffice.bin Faulting module path: C:\Windows\system32\MSVCR120.dll Report Id: 973998d0-58bb-11e6-be60-28924accd45e - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2016-08-02T14:15:41.000000000Z EventRecordID 6689 Channel Application Computer PC-28217.out.co.za Security - EventData soffice.bin 5.0.6.3 572b0738 MSVCR120.dll 12.0.21005.1 524f7ce6 40000015 000a7676 11ec 01d1ec89a52027e3 C:\Program Files (x86)\LibreOffice 5\program\soffice.bin C:\Windows\system32\MSVCR120.dll 973998d0-58bb-11e6-be60-28924accd45e
Setting severity to critical, as it's a crash.
Created attachment 127571 [details] another backtrace with page heap with traces I don't know if attached backtrace with salhelper3MSC.dll is of some use, I got it with LO 5.2.1.2 while testing page heap with traces. I attach here because I think it's the same as error message: Fault Module Name: MSVCR120.dll, Fault Module Version: 12.0.21005.1. Version is not clear to me, if I look in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\VisualStudio\12.0\VC\Runtimes\x86, that's that version, but if I open Add/remove Programs, it says version 12.0.30501.0.
Created attachment 127572 [details] another backtrace with page heap and MSVCR120.dll I hope attached backtrace with MSVCR120.dll can be of some use.
Start Calc, close it, boom... Problem signature: Problem Event Name: APPCRASH Application Name: soffice.bin Application Version: 5.2.2.2 Application Timestamp: 57e399d1 Fault Module Name: MSVCR120.dll Fault Module Version: 12.0.21005.1 Fault Module Timestamp: 524f83ff Exception Code: 40000015 Exception Offset: 0000000000074a46 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057 Additional Information 1: ac68 Additional Information 2: ac6812545a2a9ff74f0a033c081e9227 Additional Information 3: c044 Additional Information 4: c04444acacd3004eb07e59c4e22a174a Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
(In reply to robert from comment #9) > Start Calc, close it, boom... >... For the test, could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows) and give a new try? Indeed, your problem might be unrelated.
The original crash was a crash on attempting to create a tooltip window. I rather suspect we are running out of window handles under Windows, i.e. we are leaking handles somehow
*** Bug 108340 has been marked as a duplicate of this bug. ***
Any better with last stable version 5.4.4? Indeed, lots of leaks have been fixed meanwhile (at least concerning gdi)
Could you give a try to last LO version 6.2.4? There have been lots of fixes about resource leaks since about 3 years
Dear Yuriy Chudnovskiy, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Yuriy Chudnovskiy, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp