Description: Can't launch LibreOfficeDev 7.3 master nightly build in Windows OS. (/daily/master/Win-x86_64@tb77-TDF/) Crash just after startup. Steps to Reproduce: 1. Delete existing user profile for LibreOfficeDev. 2. Launch the LibreOfficeDev. (or you can launch LibreOfficeDev with specified new profile by startup option.) Actual Results: Clash just after splash screen and white-outed main window. Expected Results: LibreOfficeDev starts. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: The problem has been occurring since "/daily/master/Win-x86_64@tb77-TDF/2021-06-19_06.18.04/". "daily master Win-x86_64@tb77-TDF 2021-06-17_05.25.14" or "/daily/libreoffice-7-2/Win-x86_64@tb77-TDF/2021-06-30_15.39.11/" starts without any problem. ("daily master Win-x86_64@tb77-TDF 2021-06-18_05.27.46" also starts, but it seems to have another issue.) In crashed case, startup log ended with such a message line, "warn:vcl.skia:12392:17768:vcl/skia/gdiimpl.cxx:439: GPU context has run out of memory, aborting." For trial. Using the copied profile which is made by 2021-06-17_05.25.14 build with "skia option removed", after versions also starts normally (but with another issue). Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community Build ID: 3964e0854507b2696ae0fbe48a4fb005c779947e CPU threads: 8; OS: Windows 10.0 Build 19042; UI render: default; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL
No issue here. Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community Build ID: 3964e0854507b2696ae0fbe48a4fb005c779947e CPU threads: 4; OS: Windows 10.0 Build 21390; UI render: Skia/Vulkan; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: threaded
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28Skia.29 ?
(In reply to Julien Nabet from comment #2) > Could you give a try at > https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_. > 28Skia.29 ? I tried. Immediately after a clean installation, LibreOffice cannot be started, and the display in the "About LibreOffice" dialog cannot be seen, so I inherited the user profile whose settings were changed in 2021-06-17_05.25.14 version and saw the behavior in 2021-07-01_04.57.10 version. The results are as follows. * UI Render: Skia/Vulkan -> Crash ("Use Skia for all rendering" cheked) * UI Render: Skia/Raster -> Launch ("Force Skia software rendering" cheked) * UI Render: default -> Launch (Skia is disabled.) skia.log for Skia/Vulkan --- RenderMethod: vulkan Vendor: 0x1002 Device: 0x15dd API: 1.1.101 Driver: 2.0.83 DeviceType: integrated DeviceName: AMD Radeon(TM) Vega 8 Graphics Denylisted: no --- skia.log for Skia/Raster --- RenderMethod: raster Compiler: Clang ---
(In reply to JO3EMC from comment #3) > (In reply to Julien Nabet from comment #2) > ... > The results are as follows. > > * UI Render: Skia/Vulkan -> Crash ("Use Skia for all rendering" cheked) > * UI Render: Skia/Raster -> Launch ("Force Skia software rendering" cheked) > * UI Render: default -> Launch (Skia is disabled.) > ... So with Skia disabled, it works. Did you check Windows was up-to-date also graphic driver? Luboš: if the user is up-to-date for Windows and graphic card driver, in vcl/skia/skia_denylist_vulkan.xml, should we change this line: <entry os="all" vendor="amd" compare="less_equal" version="2.0.49"> to <entry os="all" vendor="amd" compare="less_equal" version="2.0.84"> (since 2.0.83 doesn't work) or add specific deny entry for: Vendor: 0x1002 Device: 0x15dd ?
Created attachment 173352 [details] Status of Windows update. JO3EMC 20210705
Created attachment 173353 [details] Status of display adapter in device manager. JO3EMC 20210705
(In reply to Julien Nabet from comment #4) > So with Skia disabled, it works. > Did you check Windows was up-to-date also graphic driver? > I don't currently know how to check if the graphics driver is up-to-date, but Windows seems to be reasonably up-to-date. (attachment 173352 [details]) Also, display adapter in device manager seems to be not so bad. (attachment 173353 [details]) System information, below. --- [Windows] エディション Windows 10 Home バージョン 20H2 インストール日 2021/03/13 OS ビルド 19042.1052 エクスペリエンス Windows Feature Experience Pack 120.2212.2020.0 --- [Device] デバイス名 DESKTOP-R6N655H プロセッサ AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx 2.00 GHz 実装 RAM 8.00 GB (6.96 GB 使用可能) --- --- [RADEON SETTINGS - Overview] Radeon ソフトウェア バージョン - 19.10.08.06 Radeon ソフトウェア エディション - Adrenalin グラフィックス チップセット - AMD Radeon(TM) Vega 8 Graphics メモリー サイズ - 1024 MB メモリー タイプ - DDR4 コアのクロック - 1101 MHz Windows バージョン - Windows 10 (64 bit) システム メモリー - 8 GB CPU の種類 - AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx --- [RADEON SETTINGS - Software] Radeon Settings のバージョン - 2019.1104.0631.11728 ドライバー パッケージのバージョン - 19.10.08.06-191104a-348389C-HP プロバイダー - Advanced Micro Devices, Inc. 2D ドライバー バージョン - 8.1.1.1634 Direct3D® Version - 9.14.10.01394 OpenGL® Version - 26.20.11000.13558 OpenCL™ Version - 10.0.2841.5 AMD オーディオ ドライバーのバージョン - 10.0.1.6 Vulkan™ Driver Version - 2.0.83 Vulkan™ API Version - 1.1.101 --- [RADEON SETTINGS - Hardware AMD Radeon(TM) Vega 8 Graphics] グラフィックス カードの製造元 - Powered by AMD グラフィックス チップセット - AMD Radeon(TM) Vega 8 Graphics デバイス ID - 15DD ベンダー ID - 1002 サブシステム ID - 8496 サブシステム ベンダー ID - 103C 修正 ID - C4 バス タイプ - PCI 現在のバス設定 - PCI BIOS バージョン - 016.002.000.009 BIOS パーツ番号 - 113-RAVEN-112 BIOS 日付 - 2018/10/11 07:36 メモリー サイズ - 1024 MB メモリー タイプ - DDR4 メモリー クロック - 1200 MHz コアのクロック - 1101 MHz メモリー全体の帯域幅 - 38 GByte/s メモリー ビット レート - 2.40 Gbps 2D ドライバー ファイルのパス - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000 OpenGL® API Version - 4.6 OpenCL™ API Version - 2.0 ---
[Automated Action] NeedInfo-To-Unconfirmed
Thank you for your feedback. Except letting Skia disabled, I don't have more ideas.
Unfortunately, as long as I can't get a reproduction report, I guess I don't have a choice. Thank you for your efforts to resolve.
no reproduce in Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community Build ID: c5ca46e75e28ba4245d8544ca53c71fea87d1bbd CPU threads: 4; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win Locale: ru-RU (ru_RU); UI: en-US Calc: CL
JO3EMC, what about previous LibreOffice versions? Did you have the same problem with 7.1.5 and 7.2.0.4?
Thanks for your comment. (In reply to Roman Kuznetsov from comment #12) > JO3EMC, what about previous LibreOffice versions? Did you have the same > problem with 7.1.5 and 7.2.0.4? No. My trouble occurs for the first time in Tanaka "/daily/master/Win-x86_64@tb77-TDF/2021-06-19_06.18.04/". Previous versions includeng 7.2, 7.1 and "daily master Win-x86_64@tb77-TDF 2021-06-18_05.27.46" start with no problem.
Excuse me. In the previous comment, I forgot to erase the extra words. Modify as follows. --- Thanks for your comment. (In reply to Roman Kuznetsov from comment #12) > JO3EMC, what about previous LibreOffice versions? Did you have the same > problem with 7.1.5 and 7.2.0.4? No. My trouble occurs for the first time in "/daily/master/Win-x86_64@tb77-TDF/2021-06-19_06.18.04/". Previous versions includeng 7.2, 7.1 and "daily master Win-x86_64@tb77-TDF 2021-06-18_05.27.46" start with no problem.
I asked people with Vega 8 check this problem in daily build from 28-08-2021. They didn't have problem, but they have only Skia/Raster at once after LO started. Device Index: 0 Selected: true Device Name: gfx902 Device Vendor: Advanced Micro Devices, Inc. Device Version: OpenCL 2.0 AMD-APP (3180.7) Driver Version: 3180.7 (PAL,HSAIL) Device Type: gpu Device Extensions: cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_fp16 cl_khr_gl_sharing cl_khr_gl_depth_images cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_media_ops2 cl_amd_popcnt cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_khr_image2d_from_buffer cl_khr_subgroups cl_khr_gl_event cl_khr_depth_images cl_khr_mipmap_image cl_khr_mipmap_image_writes cl_amd_liquid_flash cl_amd_copy_buffer_p2p cl_amd_planar_yuv Device OpenCL C Version: OpenCL C 2.0 Device Available: true Device Compiler Available: true Device Linker Available: true Platform Name: AMD Accelerated Parallel Processing Platform Vendor: Advanced Micro Devices, Inc. Platform Version: OpenCL 2.1 AMD-APP (3180.7) Platform Profile: FULL_PROFILE Platform Extensions: cl_khr_icd cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_amd_event_callback cl_amd_offline_devices
(In reply to Roman Kuznetsov from comment #16) > I asked people with Vega 8 check this problem in daily build from > 28-08-2021. They didn't have problem, but they have only Skia/Raster at once > after LO started. > Yes. I can also start it using Skia/Raster. But the default setting of LO just after installed is Skia/Vulkan. So, if I install LO in a clean environment, I will not be able to start it at all. Of course, I can't change the settings. The same is true after changing the Skia setting.
I would like to say that the situation is ongoing with "/daily/master/Win-x86_64@tb77-TDF/2021-08-25_09.28.12".
As you know ... I found $ORIGIN/share/skia/skia_denylist_vulkan.xml , so I tried rewriting the <entry os="all" vendor="amd" compare="less_equal" version="2.0.49"> line to <entry os="all" vendor="amd" compare="less_equal" version="2.0.83"> , and of course LibreOfficeDev started without any problems.
Failed with <entry os="all" vendor="amd" compare="less_equal" version="2.0.82">
Do you find any newer graphic driver released from your PC vendor, not from windows update? at least, this table doesn't mention the driver version you are using, and this is why I suspect the driver is from the PC vendor. https://gpuopen.com/version-table/#more
(In reply to himajin100000 from comment #21) > Do you find any newer graphic driver released from your PC vendor, not from > windows update? > > at least, this table doesn't mention the driver version you are using, and > this is why I suspect the driver is from the PC vendor. > > https://gpuopen.com/version-table/#more My situation is reported in Comment 7. This information is viewed with AMD tool "AMD RADEON SETTINGS" pre-installed on my PC. As far as seeing the "HP Support Assistant" tool pre-installed on my PC, I don't think there is no update notifications about graphics drivers from my PC vendor. Best of all, it works fine except for the recent LibreOffice.
I'm sorry that the testing was delayed, but I found that this issue has been resolved in recent nightly builds since "/daily/master/Win-x86_64@tb77-TDF/2021-09-01_07.44.32/". Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community Build ID: d5ade739771ddf06cc7ee6d4af15672bfcf09ed6 CPU threads: 8; OS: Windows 10.0 Build 19042; UI render: Skia/Vulkan; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL UI rendering has some trouble, but LO launches smoothly. The latest confirmed one is "/daily/master/Win-x86_64@tb77-TDF/2021-09-12_05.43.05/". As reference information. Nightly builds released from 2021-08-29 to 2021-08-31 behaved differently than those on 2021-08-25. (The ones released from 2021-08-26 to 2021-08-28 are not available and have not been tried.) They show no reaction immediately after the first launch (although a user profile is created) and when I try to launch it again it launches smoothly in Skia / Raster. The comment 16 report may have said this. "/daily/master/Win-x86_64@tb77-TDF/2021-08-31_05.41.16/" Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community Build ID: a866d63e0ac9de4ff7e59b3928f09ec21877bef3 CPU threads: 8; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL