Bug 153696 - Check for update fails with message "Error reading data from the Internet. Server error message: ." Also extension manager
Summary: Check for update fails with message "Error reading data from the Internet. Se...
Status: RESOLVED FIXED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.5.0.3 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: target:7.5.2
Keywords: bibisectNotNeeded, regression
: 153406 153870 154199 155099 155141 158424 (view as bug list)
Depends on:
Blocks: Extension-Manager Updates
  Show dependency treegraph
 
Reported: 2023-02-17 15:42 UTC by benjamin.benou
Modified: 2023-11-29 12:22 UTC (History)
7 users (show)

See Also:
Crash report or crash signature:


Attachments
Screenshot of the checkupdate (32.11 KB, image/png)
2023-02-17 15:42 UTC, benjamin.benou
Details

Note You need to log in before you can comment on or make changes to this bug.
Description benjamin.benou 2023-02-17 15:42:19 UTC
Created attachment 185443 [details]
Screenshot of the checkupdate

The check for update on the Menu Help > Check for Update come back with an error message Status "Checking for an update failed." Description "Error reading data from the Internet. Server error message: ." 

Is it possible to resolve that please ? 

Best regards, 

See attached the screenshot of the software

Version: 7.5.1.1 (X86_64) / LibreOffice Community
Build ID: bd819218336a5be54a11b986ea4dd2db2efb120e
CPU threads: 4; OS: Mac OS X 11.7.4; UI render: default; VCL: osx
Locale: fr-FR (fr_FR.UTF-8); UI: en-US
Calc: threaded
Comment 1 Stéphane Guillou (stragu) 2023-02-17 21:47:11 UTC
I couldn't reproduce with:

Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: b52117c0be97c45824d2897657084f8ac7e9bf42
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-AU (en_AU.UTF-8); UI: en-US
Calc: threaded

It is possible that it is a transient issue with the server. Can you please try again?
Comment 2 benjamin.benou 2023-02-20 09:49:30 UTC
I was having the same issue with the previous version also (7.5.0) 

Testing it again, I have the same KO result with same error message. 

How can I test it with your version please ? 
I have looked here but can't find the version 
The last available version is LibreOffice_7.5.1.1_MacOS_x86-64_*
https://dev-builds.libreoffice.org/pre-releases/mac/x86_64/

Still, I have tried it again with version 7.5.0.3 and I get the same issu. 
Version: 7.5.0.3 (X86_64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 4; OS: Mac OS X 11.7.4; UI render: default; VCL: osx
Locale: fr-FR (fr_FR.UTF-8); UI: en-US
Calc: threaded
Comment 3 Stéphane Guillou (stragu) 2023-03-13 22:44:59 UTC
*** Bug 153870 has been marked as a duplicate of this bug. ***
Comment 4 Stéphane Guillou (stragu) 2023-03-13 22:48:00 UTC
Confirmed via duplicate.
Comment 5 Stéphane Guillou (stragu) 2023-03-15 14:22:01 UTC
*** Bug 154199 has been marked as a duplicate of this bug. ***
Comment 6 Stéphane Guillou (stragu) 2023-03-16 12:34:56 UTC
I could also reproduce this, with version 7.5.0.3 on macOS Ventura 13.2.1

Not reproduced with 7.4.5.1.

Cloph, any idea what might be going on here?
Comment 7 eisa01 2023-03-24 19:40:06 UTC
This also happens with the extension manager check for update

Version: 7.5.1.2 (AARCH64) / LibreOffice Community
Build ID: fcbaee479e84c6cd81291587d2ee68cba099e129
CPU threads: 10; OS: Mac OS X 13.2.1; UI render: default; VCL: osx
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded
Comment 8 Stéphane Guillou (stragu) 2023-03-31 17:10:06 UTC
*** Bug 153406 has been marked as a duplicate of this bug. ***
Comment 9 Stéphane Guillou (stragu) 2023-05-03 13:09:08 UTC
*** Bug 155099 has been marked as a duplicate of this bug. ***
Comment 10 Stéphane Guillou (stragu) 2023-05-03 15:19:04 UTC
Can others please test with 7.5.2.2 ? I can't reproduce anymore:

Version: 7.5.2.2 (X86_64) / LibreOffice Community
Build ID: 53bb9681a964705cf672590721dbc85eb4d0c3a2
CPU threads: 2; OS: Mac OS X 13.2.1; UI render: default; VCL: osx
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded

Thank you.
Comment 11 Christian Lohmaier 2023-05-06 13:48:03 UTC
*** Bug 155141 has been marked as a duplicate of this bug. ***
Comment 12 Christian Lohmaier 2023-05-06 13:49:19 UTC
happened since the update of curl during the 7.5.0 period, and was fixed for 7.5.2 with another update to curl that fixed the problem. affected version ranges (inclusive): 7.5.0.2 til 7.5.1.2
Comment 13 Stéphane Guillou (stragu) 2023-05-09 12:09:44 UTC
Thanks Cloph!
For people affected, please feel free to confirm that an update to 7.5.2 or 7.5.3 has fixed it, setting the status to "verified - fixed".
Comment 14 Stéphane Guillou (stragu) 2023-11-29 12:22:25 UTC
*** Bug 158424 has been marked as a duplicate of this bug. ***