I have now several times had users that go through BSA multiple times for the same problem, giving each time new information with a vague referral like "this is a followup to my previous report". This makes the information rather dispersed on bugzilla, hard to collate, etc.
Please consider enhancing BSA, for example along those lines:
1. Clearly ask the user to choose between
a) report a problem
b) give additional information to an existing problem report
If "b" is chosen, at minimum send them to bugzilla, ideally already logged in (since you already have their username & password). Better: send them to the search of the bugs they reported, ordered purely by bug id (that is, date/time of creation). I'd include *all* their bugs, including resolved/fixed, etc. Variant: all bugs that they have reported or they are CC (which happens "against their will" when their bug is closed as DUPLICATE) or they have commented.
You can do a small interstitial lecture "to follow-up to existing issue, you can go directly to bugzilla".
You could consider BSA hand-holding the user for the follow-up; help find the right bug (suggest ones reported by user / user is CC, ask for a subject and then use same algorithm as "related bug reports", ...), and then use "long description and "optionally, you can attach (...)" for the followup.
I'll let you judge whether the followup-hand-holding is worth the effort / a good idea, but please at a minimum ask the question and refuse to file a new bug report if it is answered by "give additional information".
Operating System: All
Version: 22.214.171.124.alpha0+ Master
A few examples:
bug 68101 and bug 68094
bug 67893 and bug 67930
Long standing request of mine. I have the feeling creating bugs has gotten to the point where it's very easy (which is a good thing) but we need to slow down users a little to get them to think stronger of searching existing bugs, reflecting on the fact that each new bug triggers a ton of potential wasted brain cycles of the LO team and since time is sparse and a bug tracker with lots of uninformative reports a nightmare, let's think how this can be improved.
Setting to NEW.
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-- The LibreOffice QA Team This NEW Message was generated on: 2015-04-01
Closing as WONTFIX. BSA has gone away and in the (hopefully near) future we will be using BZ's improved guided entry template: http://bugzilla.readthedocs.org/en/latest/integrating/templates.html#particular-templates