This bug was filed from the crash reporting server and is br-ef6f4b0c-1f53-418e-983e-0ea6fa2d9762. ========================================= Writer freezes quite frequently, at random while editing a document, without any specific action which seems to cause the problem. The crash report is always the same. Latest is under this URL: http://crashreport.libreoffice.org/stats/crash_details/ef6f4b0c-1f53-418e-983e-0ea6fa2d9762 For info, the crash reason is : SIGABRT Many thanks for you help solving this very annoying problem.
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.) I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
Created attachment 145566 [details] Document where latest freeze occurred during edition Herewith the document (fairly simple) during edition of which the latest freeze occurred.
What is the format of your document? odt, doc, docx, something else ? Status set to NEEDINFO, please set it back to UNCONFIRMED once requested informations are provided. Best regards. JBF
Attached document is a simple .txt text document. But I've got exactly the same problem with an .odt document. Again this freeze is not systematic, but happens fairly regularly. Best regards Jacques
OK. No problem to open this document if I add the .txt extension to its filename. Best regards. JBF
@Jacques Beckand, So, you still reproduce this crash?
I didn't try again with that very document. But I still have the freeze and crash from time to time when working on LibreOffice documents. This happens with Calc as well as with Writer. I'm running LibreOffice on Lubuntu 18.04.
*** Bug 118940 has been marked as a duplicate of this bug. ***
Hi, This is a bug which freezes LibreOffice quite frequently in my case, always caused by a segfault in libc-2.27.so This happens as well with Calc as with Writer. I experience it quite a lot and seemingly, here is correlation between all freeze cases. It looks like happening at random times when using LibreOffice. See latest crash report: http://crashreport.libreoffice.org/stats/crash_details/20fd21bc-470d-4620-90b6-afc63ec5f44b OS: Lubuntu 18.04
Sorry, I meant "there is NO correlation between the cases where LO freezes". So happens completely at random, with Writer as well as with Calc, whatever the document edited. Merry Christmas for you and your families!
*** Bug 122304 has been marked as a duplicate of this bug. ***
Basic advice is to reset user profile: https://wiki.documentfoundation.org/UserProfile Please try that. Other advice is to upgrade to latest Fresh, which is 6.1.4. Please write if the freeze didn't happen with some older version. If you don't remember, you may downgrade LO to 6.0.7 and try. All this comes as we cannot do something without reproducible steps.
Not sure if this can be related to regression commit found in Bug 121439 (that has reproducible steps). We'll see if it's fixed.
Many thanks Timur, > Basic advice is to reset user profile: > https://wiki.documentfoundation.org/UserProfile Please try that. OK I'll do that and tell you. > Other advice is to upgrade to latest Fresh, which is 6.1.4. The problem happens on 6.1.4 as well. > Please write if the freeze didn't happen with some older version. If you > don't remember, you may downgrade LO to 6.0.7 and try. I know for sure this didn't happen with LO 5.x.x For 6.0.7, if the user profile reset didn't fix the problem, I will downgrade to 6.0.7 and test. > All this comes as we cannot do something without reproducible steps. I understand. This is the big problem with such bugs happening at random, in any situation, without any obvious coherent cause. Thanks again and a happy new year to you and the whole LO team.
Resetting the user profile didn't fix the problem. So I'll proceed to the next step: downgrading to version 6.0.7
Hi Timur, After having reset my user profile, which didn't fix the problem, I downgraded LO to 6.0.7 as you proposed. And...the problem doesn't happen at all on that version. At last an important information: this bug appeared as of version 6.1 Many thanks again for your help Jacques
I installed (on Lubuntu 18.04 computer) LO 6.1.4 via the Snap installation format, instead of the .deb files of the download page of the LO site. The problem seems fixed with that kind of installation. Snap does not use the common libraries stored in the system, but instead installs everything needed to run. So it might well be that the problem lies in a common dependency library rather than within the LO .deb packages themselves. I'm not a computer specialist, but I hope this clue helps detecting the source of the problem. Best regards, Jacques
Does it happen with LibreOffice 6.2.0.1 from https://wiki.documentfoundation.org/QA/GetInvolved#Test_Pre-releases ?
(In reply to Xisco Faulí from comment #18) > Does it happen with LibreOffice 6.2.0.1 from > https://wiki.documentfoundation.org/QA/GetInvolved#Test_Pre-releases ? My Writer has crashed for several times: http://crashreport.libreoffice.org/stats/crash_details/555911ce-21ac-4bc3-b0e4-170ede1e04db 版本：6.2.0.2 組建 ID：2ce5217b30a543f7666022df50f0562f82be0cff CPU 執行緒：4; OS：Linux 4.15; UI 算繪：預設; VCL: kde5; 語言地區：zh-TW (zh_TW.UTF-8); UI語言：zh-TW Calc: threaded The crash report directed me to this one.
(In reply to Xisco Faulí from comment #18) > Does it happen with LibreOffice 6.2.0.1 from > https://wiki.documentfoundation.org/QA/GetInvolved#Test_Pre-releases ? It crashed too often for me... crashreport.libreoffice.org/stats/crash_details/c1841129-d9d8-4d04-8dc2-46a9f4c484d6 The same version / hardware info as the last comment. Might be kde5 backend related as well?
Hi Franklin Weng, So it crashes opening the file attached or how does it crash ?
To answer Xisco's question, In my case, LO does not crash but hangs. As far as I can remember, the hard disk is 100% busy during the freeze. I need to kill the task at the OS level (Lubuntu) to get out of the freeze. When does this happen ? Really at random. Whatever the document, whatever I'm doing with it. I could not correlate the bug with a typical situation. Sometimes I can work one hour without problem, sometimes it happens after 10 min,... As said earlier, till now I didn't experience the problem with a Snap installation of LO. This might be a clue, but due to its random nature, I cannot guarantee it means that the problem disappeared.
It will take some more testing but the answer seems to arrived just in time. LibreOffice 6.2.2.2 is available in the Ubuntu Software Store, Updated 04/17/2019 as a snap. ** For some reason, I had to uninstall my 6.1 completely for the 6.2.2.2 snap to successfully install.** Note: if you have any special dictionaries or templates it will be easier add them to any upgrade by copying them to a folder for each in the home directory. Then add paths to them in options > paths after the new install] My first test was to try Help > LibreOffice Help F-1 which crashed in 6.1 every time then proceeded to crash while submitting the crash report. Result: No crash, and local help loaded. It will be a couple of days before I will know if this fixes the un-predictable crashes I have been experiencing in this module. Thanks for the 6.1 snap hint. Couldn't find it, then this updated snap just appeared. Here's hoping!
*** Bug 138516 has been marked as a duplicate of this bug. ***
*** Bug 138535 has been marked as a duplicate of this bug. ***
Dear Jacques Beckand, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
Bug was confirmed by bug reporter (see history). So status should be UNCONFIRMED (Jacques, you can't confirm your own bugs). But question from comment 27 is still valid. Jacques, can you still reproduce the bug with an actual version of LO? => NEEDINFO
Dear Jacques Beckand, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Jacques Beckand, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp